I'll be wearing two hats for the Genesys CX18 conference, and definitely looking forward to both. First, I'm attending as an analyst, getting the updates I need to stay current with them in the fast-changing customer care space.
I'll also be wearing my musician hat, as the SIPtones are back on stage (you can check us out here), this time at The Valentine nightclub in the heart of Music City. I'll be mainly playing keyboards, but it might work out for me to play some guitar as well!
Am back for another edition of MoNage, this time at the Computer History Museum, which should be very fun.
I'll be reprising my perspectives on how messaging and AI is evolving in the enterprise, and that will take place on the Wednesday at 10:30, along with my colleague, Chris Fine. Hope to see you there!
This will be my first time attending Enterprise Connect, and I'm one of the very first speakers. Bright and early at 8am, Monday, I'm presenting a tutorial on speech technology that I think attendees will really enjoy and learn from.
I'm already pretty booked up with meetings and briefings, but will do my best to spend time with you if interested, but please let me know ASAP for that to happen. Finally, as a speaker, you can use my speaker code with this link to get $500 off if you register before March 9. See you there!
February usually means ITExpo, and lately that means Fort Lauderdale. Good time of year to go south, and I'll be busy moderating three sessions. More details coming, but here are the topics and times:
Making Chatbots Your Most Valuable Assets - Hot Topics in Tech Track, Wed at 10
How AI is Changing the Customer Experience - Hot Topics in Tech Track, Wed at 1
The Rise of Messaging in the Enterprise - Business Communications Essentials Track, Fri at 11
I'll be attending BroadSoft Connections earlier in the week, and then will be here at Fall MoNage 2017 for Wednesday and Thursday.
On the Wednesday, I'm speaking at 10:30, along with my colleague Chris Fine about enterprise trends in messaging, chatbots and AI.
Hope to see you there, and if you're still not registered, I can provide a coupon code for 20% off the registration fee - just drop me a line.
The 2017 BC Summit returns to Palm Springs, and I have no complaints about that.
Our agenda is still shaping up, but I'll be speaking on two panel sessions, along with other UC Experts. First is the Vendor Landscape on Wed at 10:30, and at 1 pm Thursday, I'll be part of the update session on contact centers, with an emphasis on new technologies like chatbots and AI.
Last month, I spoke at this networking event here in Toronto, and as Jeff Pulver's MoNage roadshow continues, I'll be joining him for this one, just outside Boston at the Westin Hotel in Waltham. The format will be the same, and am looking forward to teaming up again with colleague Chris Fine to giving an updated version of our talk on the impact of enterprise messaging, AI and chatbots on our emerging digital economy. The event is free, and if you're local, I hope you can join us - details are here on the Monage website, including the Eventbrite registration form.
This is a one-day event run by the Canadian Regional Group of the SCTC, of which I'm a member. I'm giving the locknote address on the "Spectrum of Collaboration", where I'll explore the various flavors of offerings that go well beyond UC. It's a really full agenda, and all the details are here.
Schulich is my MBA alma mater, and I'm involved with their tech networking group, which holds quarterly events in downtown Toronto. I'm facilitating the next one, where the focus will be on the impact of digital transformation for businesses. As moderator, I'll be leading a panel discussion, and it should be a thought-provoking evening. All the details are here, and early-bird pricing expires May 26.
For years, this time and place was for Interactive Intelligence's Interactions annual event, but having now been acquired by Genesys, that event will now be part of their event, G-Force. This is the bridge year for combining them, and going forward, am not sure if it will still continue in Indy, a city I've enjoyed visiting - and playing music in.
I'll be flying there on Sunday, and am looking forward to seeing how the two companies are coming together, especially for the mix between cloud and premise-based offerings. There's a lot to be worked out, especially for branding, channels and managing the two workplace cultures.
That aside, I'm looking forward to another gig with the SIPtones, and we're all practicing to get ready. We're playing Tuesday night, back again at the Slippery Noodle, Indy's top blues bar. It's a great spot for our music, and if you haven't seen us, here's my post from our last gig there, including a short video compilation of our show.
If you're local, you're welcome to join us at this networking event, hosted by Jeff Pulver. The theme is about the role of chatbots, AI and enterprise messaging in the emerging digital economy, and I'll be giving a presentation along with long-time colleague, Chris Fine. Jeff will also provide his vision, along with updates on the upcoming MoNage event this fall in Boston. For more detail, here's the link, along with the Eventbrite registration form - and it's free.
This will be Jeff Pulver's second Monage conference, and if this is new for you, here are my takeaways from the first one, held last fall in Boston. Jeff has put together another great program and speaker roster, and aside from attending, I'll be speaking on a panel about enterprise messaging on Thursday at 11am with my long-time industry colleague, Chris Fine.
One of the mainstays in my calendar for years, I'm back for another ITExpo, TMCnet's flagship conference.
This time around, I'll be moderating two panels, both on the Friday:
10am - What's New in Unified Communications
11am - Hot Topics in Tech and Communications
Details for my sessions, along with the rest of the program can be reviewed here - just scroll down to Friday and the details will be there.
Next week, I'll be attending ShoreTel's Global Partner Conference in Orlando. As always, am looking forward to being there, and this should be my last bit of conference travel for 2016 - finally!
Aside from participating in the regular conference sessions, I'm one of the analysts who will be speaking on the Industry Trends Panel. The website hasn't been updated to reflect that yet, but the session will be on Wednesday afternoon.
I'll be attending Nextiva's big customer event, NextCon 16, in Scottsdale. Should be a great event, and Tuesday, I'll be speaking on an analyst roundtable. Details coming, and will include a link once the Agenda is updated.
Formerly known as the UC Summit, the BC Summit is the annual event run by UCStrategies.com, with whom I've long been associated with.
This year, the summit moves to a new venue in Palm Springs, so I'll be dressing for the weather. I'll be speaking on 4 sessions, all of which are running in sequence between 10:20 and 12:20 on the Thursday. For more detail on my sessions and the rest of the program, just scroll through the Agenda tab here.
Society of Communications Technology Consultants 2016 Conference, October 17-20, 2016, Kansas City, MO
I've only been a member a short time, but SCTC is celebrating 40 years now, so it should be pretty special. Two things of note regarding my participation:
1. I'm presenting highlights of research I recently conducted among consultants about the challenges both they and their clients face with today's rapidly-changing technologies: "How Consultants Can Add Value in Today's Market" - Tuesday at 1:30.
2. Am playing again with the SIPtones during the gala party on Wednesday night!
Just today, I've been added to a second session, and if you scroll down further on the above link, I'll be joining Alan Duric on his 4pm session that day, titled End to End Messaging.