Filtering by: contact center

to May 3

Genesys CX18, Nashville, TN

I'll be wearing two hats for the Genesys CX18 conference, and definitely looking forward to both. First, I'm attending as an analyst, getting the updates I need to stay current with them in the fast-changing customer care space.

I'll also be wearing my musician hat, as the SIPtones are back on stage (you can check us out here), this time at The Valentine nightclub in the heart of Music City. I'll be mainly playing keyboards, but it might work out for me to play some guitar as well!

Genesys CX18.png
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to Feb 16

ITExpo 2018, Ft. Lauderdale, FL

February usually means ITExpo, and lately that means Fort Lauderdale. Good time of year to go south, and I'll be busy moderating three sessions. More details coming, but here are the topics and times:

Making Chatbots Your Most Valuable Assets - Hot Topics in Tech Track, Wed at 10

How AI is Changing the Customer Experience - Hot Topics in Tech Track, Wed at 1

The Rise of Messaging in the Enterprise - Business Communications Essentials Track, Fri at 11

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to May 25

CX17 - Genesys/Interactive Intelligence, Indianapolis, IN

For years, this time and place was for Interactive Intelligence's Interactions annual event, but having now been acquired by Genesys, that event will now be part of their event, G-Force. This is the bridge year for combining them, and going forward, am not sure if it will still continue in Indy, a city I've enjoyed visiting - and playing music in.

I'll be flying there on Sunday, and am looking forward to seeing how the two companies are coming together, especially for the mix between cloud and premise-based offerings. There's a lot to be worked out, especially for branding, channels and managing the two workplace cultures.

That aside, I'm looking forward to another gig with the SIPtones, and we're all practicing to get ready. We're playing Tuesday night, back again at the Slippery Noodle, Indy's top blues bar. It's a great spot for our music, and if you haven't seen us, here's my post from our last gig there, including a short video compilation of our show.

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to Feb 10

ITExpo, Ft. Lauderdale, FL

One of the mainstays in my calendar for years, I'm back for another ITExpo, TMCnet's flagship conference.

This time around, I'll be moderating two panels, both on the Friday:

10am - What's New in Unified Communications

11am - Hot Topics in Tech and Communications

Details for my sessions, along with the rest of the program can be reviewed here - just scroll down to Friday and the details will be there.

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