Smart Port Visit to Tianjin, China - Redux, Now the Video

This is the third and final post about Smart Port visit to Tianjin, China back in September. Since then, I’ve posted here on my blog and wrote a guest article about it for Silverlinings.

During the visit, I took some video (one clip was shared on my blog post), but I was also interviewed by Silverlinings as part of a video segment they produced to document the story. That finally got published, and if you want to see what state of the art looks like when combining 5G, AI and IoT at scale, you’ll be hard-pressed to find a better example anywhere.

The segment runs about five minutes, and is really well-produced - I encourage you to check it out. Here’s the link for the post, which includes both the video segment (posted on YouTube), and a full transcript of the narrative. If you just want to watch the video, it’s here below.

New Guest Post - Tianjin Port: Leading Edge of 5G, AI and IoT

I recently blogged here about my visit to Tianjin as part of a media tour to China in late September. Since then, I’ve also done a guest post for Silverlinings that goes into more detail about what makes their smart port so special.

My main focus as an analyst is communications technology, but interestingly, the world of Industry 4.0 makes use of the same core technologies - 5G, AI and IoT - but in very different ways. If you want to learn more about what that looks like for the smart port space, I think you’ll find my article a good read, and to see it in action, I posted one of my video clips on the above-cited blog post.


Tianjin, China Smart Port Visit – Quick Post, Video and Pix

Last month, I was back in China on another media tour, where the main focus was a site visit to a smart port facility. This is very much the world of Industry 4.0, and while quite different from my everyday analyst work in enterprise communications, the underlying technologies are pretty similar. In particular, that would be cloud, 5G, AI and even IoT.

Data is the common denominator across all of these, and the more data you can capture, the more effective these technologies can be. That’s certainly the case for enterprise communications, customer experience and future of work in general, and equally so for the myriad of use cases related to Industry 4.0.

The latter was on full display in Tianjin, China, where I was part of a private group tour of the Tianjin Port Groups’ (TPG) site. This is the sixth largest port operation in China, but is arguably the world’s most advanced in terms of deploying smart technologies. Using 5G networks and cloud-based AI applications, the level of automation has to be seen to be believed.

These technologies power a fleet of 76 autonomous cargo vehicles that seamlessly move shipping containers to and from the docks, where gantry cranes load and offload cargo with incredible precision. In the parlance of transportation logistics, these vehicles – known as Intelligent Guided Vehicles (IGVs) – are a use case for horizontal transport, where all the movement is on the ground.

To go a step further here, another use case would be vertical transport, such with elevators or escalators, but that’s not the focus here. The logistics world takes many forms, and there is no shortage of great use cases for cloud, 5G and AI. Given the scale of operations like TPG, however, the complexity is mind-boggling, and if these technologies can win the day here, there really isn’t much that they cannot handle.

Taking all that into account, this is an IoT use case of the highest order. TPG is a world-class showcase for what’s possible with the right technology, along with a sense of purpose to automate a critical linchpin for today’s global supply chains. This isn’t to diminish the value of these technologies to power UCaaS and CCaaS platforms, but Industry 4.0 applications like smart ports really do take things to another level.

I feel fortunate to have the opportunity to experience TPG first-hand, and I think my readers will find this of great interest. Now that I’ve told you a bit, I’m now going to show you a bit. Below is a short video clip I took during the tour, and the ballet-like flow of movement speaks for itself. Everything you see is fully automated, and the only sound you’ll hear is the hum of engines and the wheels of commerce turning.

Following that are a few of my many photos, and I hope you enjoy them. If you want to learn more about my TPG visit, I’m working up a full-length article that will soon run in a leading tech publication, so stay tuned.

New Video Interview - 5G Trends from MWC Shanghai

Back in June, I was part of a media contingent for Mobile World Congress Shanghai, and since then, I’ve written and spoken about it in a few places, with more to come. This is the latest follow-on from that trip - a video interview with me during the event, by Nicolas Charbonnier. He’s a well-known video blogger - and posts prolifically about tech, especially endpoints, on the ARMdevices.net website.

Nicolas just published the interview yesterday, and if you want my in-the-moment take on MWC and the 5G space, you can view it via his blog post here, or directly on his YouTube channel. The blog post has a rambling preamble about the interview, and if it sounds like it was generated by AI, you’d be correct - and is cited as such. It’s a bit overdone and isn’t my doing, and yeah, is a pretty good example for why some folks push back on the likes of ChatGPT (that’s a whole other discussion). I’d rather you just watch the interview, and if you do, would love to hear your thoughts!

MWC Shanghai - Quick Take and Photos

Had my first trip to Asia recently, and I was part of a media delegation from the West to attend MWC Shanghai (and pretty sure I was the only attendee from Canada or the US). The delegation was sponsored by Huawei, so we also had some tours of their various campuses, all of which was very impressive.

Time was limited at the conference itself, and the stars have finally lined up to share a quick take here. MWC ran during late June, but with limited access to Internet platforms - not to mention the 12 hour time difference - I didn’t do any real-time posting while there. I have a few articles in the works about my trip - and tons more pictures - but for now, I’m going to share some of my photos and high-level takeaways.

I don’t think a lot of Westerners were at MWC Shanghai, as many of the sessions were in Chinese, but audio translating devices were available to follow along in English. Couldn’t get the full gist of what was being said, but the overall themes were clear. 5G is definitely happening, and looks to be at a much faster pace in Asia.

Many of the talks were about industrial and IoT applications, and the benefits are easy to see. From what I can tell, though, these innovations are happening mainly in Asia - and a bit in the Middle East. As such, I took this a preview of things to come in the West, so there’s a lot to pay attention to here.

Was great to see so many use-case driven examples - mining, exploration, energy, manufacturing, agriculture, logistics to name a few - these vendors and carriers are not just throwing things against the wall to see what sticks. Much of what I saw was B2B, but there were a few B2C citings, so the 5G story here isn’t really about getting consumers to post more videos on social media.

I’ll explore some of those use cases in upcoming posts, and for now, will leave you with some photos for a flavor of being there. Disclaimer - speaker attributions may not be 100% accurate. Wasn’t easy to track all the details while there, and corrections are welcome.

Below - weather was very hot and humid, so much more comfortable once inside. Not quite the crowds for a Beatles concert, but it kinda looked that way with the early morning rush to get in. Third photo - one of many reminders why it’s different in China. Checkpoints everywhere - this one segregates attendees from mainland China and everywhere else.

Everyone and everything is on mobile here, but had limited access to my go-to apps/platforms. Eventually, I got on WeChat - it’s great - but not til after MWC. All those folks with sign cards - I guess they’re guides to get people around - 5 exhibit halls, so it’s a lot of ground to cover. Last shot - the palace guards keeping watch over the food - soooo cute!

From the show floor - pavilions for Huawei and China Unicom. Middle - one of many demos from Huawei - Naked 3D. Very cool - one of the few consumer-type offerings there - the baseball seems to be jumping off the screen, coming right at you - 3D effect without the glasses - really need to see it.

Many recurring themes across the talks I saw, but reinforces how far along these companies and carriers are with 5G. Sabrina Meng from Huawei, Xu Ziyang from ZTE, Jemin Chung from KT.

Dingjin Liu from SINOPEC (great review of using 5G for exploration), Henry Ge from GTVerse (using 5G to bridge the worlds of gaming, live sports and AR/VR - very cool), Chaobin Yang from Huawei.

Mavenir Analyst Event - Quick Take and Pix

Trust the Future - that’s Mavenir’s current tag line, and I really like it. This isn’t just any future they’re talking about - it’s mainly about 5G, but also Open RAN. 5G has yet to live up to the hype, especially in North America, but both carriers and wireless vendors seem all-in, including Mavenir.

While most see the future of wireless networks being 5G, Open RAN is an open question. Mavenir looks to be out in front with cloud-native Open RAN, and while the rationale is clear to them - and now to me - their competitors seem to like things the way they are, and mobile operators don’t seem ready for it - yet. Mavenir believes it’s just a matter of time, and if they’re right, they could own this space.

The mobile infrastructure space isn’t a core focus for me, but it’s adjacent to a lot of what I follow, and when thinking of VoIP, and possibly UCaaS and CCaaS, I’ve seen this movie before. Mavenir is a pretty healthy company, and a bit of an anomaly compared to the giants who dominate this market - namely Ericsson and Nokia.

This actually puts them in a great position to push the envelope and be disruptive, and that’s exactly the persona they’re projecting. Sure rings familiar to me, at least with the early days of VoIP, when the first wave of startups brought disruption, and posed a real threat to a well-entrenched status quo - that for the most part have come around to VoIP.

Given Mavenir’s global customer base, they have found plenty of mobile operators willing to adopt more open, more flexible and less costly infrastructure. Without naming names, they have 19 Open RAN deployments across 17 countries, and 4 trials going with Tier 1 carriers, one of which gave a full presentation as to what they’re doing with Open RAN.

Carriers have taken on a lot of debt to finance their 5G buildouts, and to counter that, they need innovation and new services to monetize these networks. Mavenir isn’t in the business of building applications, but with Open RAN - along with the rest of their extensive wireless network portfolio - they provide carriers with a nextgen platform to support programmability so they can develop their own apps instead of relying on third parties.

Just as important, BSS is another key piece of their cloud-based portfolio, as legacy BSS cannot really support these new services, and without a proper billing platform, carriers won’t be able to monetize these new 5G networks. Speaking of 5G, Mavenir did a great job outlining all kinds of use cases, and they have a pretty good handle on what carriers are missing to be successful with 5G.

I tend to view things through the lens of communications and collaboration technologies, and there wasn’t much talk about UCaaS or CCaaS. Instead, the use cases were framed around Industry 4.0 and Enterprise 2.0. These terms may sound generic, but Mavenir provided pretty good use cases and monetization scenarios for each. I’d need a separate post to illustrate all this, but in short, these use cases are in line with my Future of Work research, and I think they’re on the right track here, for sure.

That’s my high-level take for now, and to close out, here are some of my photos.

CEO/Pres. Pardeep Kohli, EVP Stefan Canteralli, Q&A session

Test equipment, anechoic chamber (very cool), OpenBeam radio demo

Event was held at the HALL Arts Hotel, in the center of Dallas’s arts district - my kinda place - high end for sure, but very artsy vibe, and after the sessions - when in Texas, you gotta look the part (hat tip, Carlos Aragon, no pun intended!)…

On the Set in NYC - Twitter Live Event with Huawei USA

It’s one thing to do a livestream event from the comfort of home at your desk, but it’s something else doing it in a studio with a full production crew. That’s where I was yesterday in New York, doing a Twitter Live event, and while the finished product looks seamless, there was a lot of makeup involved, and all the magic happens behind the camera.

In terms of our topic, the focus was on cybersecurity, and the pressing need for a global, standards-based effort to mitigate the risks we all face with any form of online activity. I led the discussion along with Andy Purdy, CSO for Huawei Technologies USA, and we’re pictured below just before going live with our host, Kimberlee Bradshaw, also with Huawei USA.

The Twitterverse traffic was healthy, and I think everyone was pleased with the result. If you’d like to check out the replay, here’s the link - it runs about 30 minutes.

Hosting a LinkedIn Live Event with Andy Purdy of Huawei USA - Tomorrow at 2ET

There’s a first time for everything, and in this case, it’s hosting a LinkedIn Live event. I’ll be in conversation with Andy Purdy, CSO for Huawei USA, covering 5G ground related to cybersecurity, data privacy and open source.

We’ll have a lot to talk about, where the focus will be on the technology issues, challenges and opportunities - and I hope you join us. We go live tomorrow - Wednesday, Aug. 18 - at 2pm ET, and all the details are here on my LinkedIn event page, and to watch the replay, sign into LinkedIn and then use this link..

Huawei_Event3_updated banner.jpg

Spotlight on Global Supply Chain Management: Lessons Learned from the Semiconductor Chip Shortage

Long-time followers of mine know that every so often I’ll write about topics outside my everyday focus on collaboration, contact center and future of work, and this is one of those times. Given how the semiconductor shortage impacts just about everything we do in our digital lives - both at home and at work - the distance between here and my usual topics of interest isn’t as far as you might think. I’ll leave that for you decide, and otherwise, I’d love to hear your thoughts on a timely subject that is much bigger than tech.

The global shortage of semiconductors that began in 2020 is expected to continue into 2022, and its impact is far greater than most people realize. While closely followed in technology circles and the business press, the underlying causes are not well understood by the general public, and there is a bigger story to consider than a shortage of an electronic components that consumers will likely never see or touch.

Today’s economy is increasingly global, where both production and consumption seamlessly cross borders, and supply chains are highly interdependent. When supply and demand are in reasonable balance, this model works well in terms of consumers having choice, innovation and affordability.

However, when disruptions occur, the fragilities of these interdependencies can become exposed, creating a ripple effect of problems that go beyond commercial interests. The current semiconductor shortage is more than just instructive as to why resilience is so important for global supply chains, but also for how we collectively respond to events that pose real threats to our sustainability as a planet.

What’s the big deal about semiconductors?

This fundamental question lays the foundation for understanding why global supply chain issues are bigger than keeping our economies growing.  The importance of semiconductors becomes more evident in the context of digital transformation, a meta-trend that all enterprises are adapting to. Driven by advances in cloud technologies, the products and processes from the analog world are quickly becoming digitized. As such, digital transformation is re-shaping every sector of the economy and every facet of our daily lives.

The end game is for all people, devices and machines to become digitally connected, and the common thread for all of this is the semiconductors which power every electronic device imaginable. As the pace of digital transformation accelerates, so does the demand for electronic devices, and as Figure 1 below shows, semiconductors are used across many sectors of our economy.

Figure 1 – Global Semiconductor Use by Market Sector

SIA stats_2019 US market by sector.png

Source: 2020 State of the US Semiconductor Industry, Semiconductor Industry Association

Aside from semiconductors being so pervasive in today’s digital world, the complexity of the underlying technology and production process makes this sector arguably more reliant on supply chains than any other in our globalized economy. The manufacturing infrastructure is extremely capital-intensive, R&D investment is never-ending, and the production materials must be sourced from a wide range of countries.

While the US has long-dominated this sector, recent events that gave rise to the semiconductor shortage have made clear that no single company or country can effectively manage the entire supply chain.

What actually happened in 2020 to create this problem?

No supply chain is perfectly efficient, and when disruptions occur, there is usually just one of them, and the problems can be quickly rectified. Being a pandemic, COVID-19 impacted most global supply chains, and in the case of semiconductors, it was a major trigger event, but not the only one.

While the pandemic can conveniently explain away many 2020 disruptions, it was exacerbated by other forces that also impacted the global supply chains that semiconductors are so heavily reliant upon. The key factors behind the current semiconductor chip shortage are summarized below, and while other elements were in play, it should be evident why this combination represents a perfect storm scenario.

Changing habits and consumption patterns. The pandemic forced an unprecedented shift to home-based working and living that will likely persist for the remainder of 2021. Most households have adapted to this new normal by now, and along the way, we have seen major spikes in demand for PCs, tablets, mobile phones, smart TVs, gaming consoles, other electronic devices, and with that the cloud-based services that make all of these activities possible.

5G roll-out. While it’s too early to tell if or when the highly-touted promise of 5G will be realized, the wireless carriers are all-in, making massive investments in their networks. This is only one half of the equation, of course, and for the associated services and revenues to flow, subscribers need 5G devices. The smartphone space is hyper-competitive, and in the lead-up to 5G, the vendors have been under intense pressure to have their latest models ready now.

Crypto-mining. The Bitcoin space continues to be highly volatile, and while it may be a secondary factor behind the semiconductor shortage, it aligns very well with the digital transformation theme that is central to my analysis here. Digital forms of currency are struggling to displace traditional forms of money, and the effort behind Bitcoin remains significant. Most notable for that effort is the massive amount of both GPU and CPU horsepower required for crypto-mining, adding another layer of hyper-demand during 2021 for semiconductors.

Plummeting demand for vehicles. Compounding all these spikes in demand was this sudden drop, also due to the pandemic. Aside from so many people being forced to work from home, the new social distancing behaviors led to a major shift from in-person activity to online. As consumers, we did far less shopping and travelling, with the net result being reduced demand for buying vehicles. Traditional supply chain forecasting models for this industry could not adapt quickly enough to this unforeseen change, and as the pandemic has eased in recent months, the chip shortage has constrained the ability of auto makers to ramp up production as demand has finally returned.

Geopolitical tensions. Free trade isn’t free, and it’s not hard to understand why sectors like semiconductors are of strategic importance to market leaders like the US and China. Domestic economic policies in these particular countries – Buy American Act (BAA) and Made in China 2025 (MIC 2025) respectively – may serve to protect R&D investments and to some extent domestic employment, but they don’t align well with the supply chain needs that underpin the global semiconductor sector.

Implications for semiconductors and beyond

Globalization is an entrenched reality for any modern economy, and with the efficiencies that come with digital transformation, trade will largely remain borderless, and supply chain interdependency will only increase.

Given the pervasiveness of semiconductors, the combination of forces outlined herein underscore how fragile supply chains can be, as well as the ripple effects that follow when unexpected gaps develop between supply and demand.

In terms of implications – not just for manufacturers, but also consumers and policymakers – here are two calls to action from the perspective of a technology analyst; not just for semiconductors, but for any sector that depends on global supply chains.

1.         Supply chain resilience should be of paramount concern

As we are seeing with semiconductors, there is both controllable and uncontrollable risk – for supply as well as demand – all of which must be considered. Nobody foresaw the pandemic, nor were the repercussions anticipated.

What started as an isolated health outbreak in late 2019 will continue disrupting the semiconductor space into 2022 and likely beyond. Even with uncannily prescient planning, this scenario could not have been entirely avoided, but given the importance of these chips for the global economy, a more coordinated, collaborative approach to supply chain management would have mitigated the fallout.

To be effective, it’s important to note that this approach must go beyond the industry players, who are essentially driven by economic interests. Globalization is not sustainable if defined solely by winners and losers, and business continuity must extend to all, not just the dominant few.

This is where a balance is needed between the innovation of the private sector and principled policy-making of the public sector. To further strengthen – and build trust in – global supply chains, industry-based standards are needed so there’s a common set of rules. Getting alignment across all these vectors can take decades, but as the semiconductor fallout has shown, the stakes are too high for bilateral or even unilateral decision-making to set the course for an entire industry.

2.         Globalization is bigger than trade and supply chains

Strong supply chains are vital for international trade to flourish, and the semiconductor sector is a great example, since it is the most complex form of production ever created, and the degree of global interdependence among suppliers is unparalleled. When supply and demand are in harmony, it is easy to take the efficiency of this space for granted.

However, when disruption occurs – and in this case, several forms at once – behaviors change and priorities shift from cooperation to survival. Without strong guardrails to maintain a common focus on supply chain resiliency, the ability of the leading players to formulate an effective global response becomes diminished.

As important as semiconductors are to our digital economy, they are just products of technology. The planet has lived without them for thousands of years, and life will carry on when a successor technology displaces them. Supply chains are critical for this sector, but globalization is more than just creating efficient markets for trade.

The real benefits that help create a better standard of living for everyone come from knowledge sharing and innovation that all players contribute to. In theory, this form of globalization should be easy to do, but as we’ve seen from the chip shortage, the practice is more difficult to achieve. The call to action here is to look beyond the world of semiconductors and consider the global response needed for our survival.

COVID-19 was the first true health pandemic in 100 years, and this requires a different response from an epidemic that is localized to a single country or region. Despite the wonders of modern science to quickly create vaccines, global supply chain issues have proven a major impediment to an otherwise solvable problem.

The challenges presented by climate change are no different, and every corner of the world is being impacted by extreme forms of weather we cannot predict or control. Global knowledge sharing and innovation has never been more important, especially if you hold that view that climate change is human-induced. As these disruptions continue, it should be clear that the only way to develop effective responses is through a collective, global approach.

Best practices that come from making supply chains more resilient can surely be applied to global issues like climate change, world hunger and disease management. There should be little doubt that these problems will only persist, and they pose far greater risks to our global well-being than having to wait a few weeks for the latest gaming console.

Oracle Startup Idol - Am Judging Again

This one kinda crept up on me, as the event is at noon ET today, and am back serving to judge another round of startup pitches from the Oracle for Startups program. This time around, we’ll be hearing from ATLAS, Cognicor, HEARTio, Reengen, SmartHint and Tracifier.

These are all new companies to me, and there’s a lot of AI, healthcare and sustainability in the mix, along with a bit of blockchain. All very in-the-moment, and looking forward to be a part of this again.

Oracle Startup Idol 3_Jan 2021 graphic.jpg

Adtran Connect - Quick Take and Photos

Another week, another industry event. This time it’s for Adtran Connect, a company I have some good history with. Not my core focus, but enough pieces that touch on things I follow, so it’s definitely time well-spent. I’ll have more to say soon, and for now, here’s my usual quick-take post with photos before I move on to the next thing.

Day 1 keynotes from Curtis Knittle of CableLabs, and Matthew Hare of UK-based Zzoomm. Adtran’s Gary Bolton keeping things moving along.

Fireside chat just with analysts and press with CEO/Chairman Tom Stanton. Here’s an updated photo that I’ve posted in recent years - their wall of patents - pretty impressive. After the sessions, you do what one does in Alabama - blues and bbq. My kinda town.

Day 2 keynote - my highlight - Dr. Deborah Barnhart of the US Space and Rocket Center. What a great time to be in Huntsville, on the 50th anniversary of the moon landing, and of course how the space program came to Huntsville. She told the story well, and had some pretty strong messages about how space exploration can help us save the planet - more on that later.

Looking for Blockchain or Cryptocurrency Developers?

Here's my question - do you need an experienced, scalable development team for blockchain or cryptocurrency projects?

I don't often do things like this, but my followers will know that I've recently been exploring this space - here and here - both for applications to the collaboration space, but also the broader blockchain opportunity.

Along those lines, I’m partnering with a boutique software development house with a long track record and a global team of programmers and engineers. For blockchain, they can take on both private and public projects, such as Ethereum, Hyperledger Fabric and Quorum.

Expertise for cryptocurrency includes Open Source wallet solutions, ATM solutions, with support across major exchanges such as CoinExchange.io, GDAX and Poloniex. They also can develop for a wide range of ICO projects, including landing pages, KYC for IaaS providers, smart contracts, and the full spectrum of processing for payments and conversions.

For more information, please contact me directly, thanks.

Next Up - Blockchain Futurist Conference, Toronto

Am very happy to have pretty much no business travel for the summer, but I do have a local event coming up next week. My newsletter subscribers will know that I'm exploring blockchain a bit - who isn't? - and with the Blockchain Futurist Conference here in my back yard, I'll be there. Details are here, in the Event Calendar section of my website.

Not really sure what to expect, but the lineup is solid, and am sure it will be a firehose of pitches and hype. Reminds me a lot of the early days of VoIP - same trajectory, just a different technology. Anyhow, I have no doubt I'll learn some things and meet lots of interesting people - and I'll definitely be writing about it soon after.

Speaking of conferences, things are quietly ramping up for the fall, and I've been getting things in place for a few, namely Slack, two Cisco events and SCTC. Details coming on these soon.

Futurist_eventPhoto.png

Canadian Telecom Summit - Quick Take

Yesterday was Day 1 of the 16th Canadian Telecom Summit here in Toronto, and I was happy to attend. Hosts Mark Goldberg and Michael Sone always put together a strong program, including an opening keynote from the Hon. Navdeep Bains, Canada's Innovation Minister. He is strongly advocating for more affordable access to mobile broadband, especially for lower income Canadians. It's long been a charged issue, as previous efforts to legislate more competition to bring down prices hasn't really worked, and maybe things will be different this time around. For more on that, here's some coverage of his keynote in today's Globe and Mail.

Following that, we had a full day of other keynotes and panel sessions, and the all-day espresso bar kept the audience alert and focused. The highlight for me was the cybersecurity panel, and as always, Dr. Ann Kavoukian pulled no punches about the dangers of new technology and how it's pushing us closer to becoming a surveillance state. I totally agree with her message about taking our personal privacy very seriously, because it's impossible to get back once you give it up.

Closer to home for me, I really enjoyed the customer experience panel, and while Canadian companies have a long way to go, we heard some great examples of how companies like Telus and Rogers are working hard to reinvent CX around how people engage with technology today. That message also came through loud and clear from keynote sponsor Netcracker, as their CTO, Aloke Tusnial talked about the need for CSPs - communications service providers - to evolve into DSPs - digital service providers. Totally agree.

While I'm not able to attend CTS today, I'll be back tomorrow, and here are some photos from Day 1. Otherwise, the twitter feed has been active, so you can follow all the buzz there - #CTS17.

Michael Sone and Mark Goldberg with their opening remarks

Hon. Navdeep Bains, Canada's Innovation Minister

Panel sessions - customer experience, and cybersecurity

My Next Speaking Event: The Digital Experience - Are We There Yet?

If you follow me, you'll know May is an unusually busy month - 3 out of town industry events, 2 local speaking events, and 1 music gig with the SIPtones in Indianapolis next Tuesday.

Tonight, I'm speaking at Jeff Pulver's networking event here in Toronto about chatbots, AI and enterprise messaging, and we're expecting a big crowd. It's not too late to join us, however, if you're free.

Next up on the local front, I'm leading a panel session on May 30. Also downtown, it's with my MBA alma mater - Schulich - at their Tech Alumni Group. They do quarterly events, and I'm hosting the panel for the next one, focused on the impact of digital transformation on both the employee experience and the customer experience. 

We have a great lineup, and joining me will be speakers from Cisco Canada, Sears Canada, the Compass Group, and Couch & Associates. I'll be socializing this more as the date nears, but we're ready to promote it now, and if you register before May 26,  the registration fee is only $20. If you're local, hope you can join us!

NEC Advantage 2017 - Quick Update

This week has been a blur, and before it passes, I just wanted to share some photos from NEC's Advantage conference in Chandler, AZ. Very nice spot, and they did a great job updating us on their roadmap. Their offerings are a few steps removed from the world of collaboration as I know it, but that's my problem, not theirs. Today's technologies are so diverse, who's to say that biometrics can't be part of collaboration or streamlining workflows? NEC really stands out this way, and I'll have more to say about that in a follow up post.

Until then, the big news for people in my circles is two major retirement announcements. Both Frank Viola and Larry Kollie are taking leave end of May, and they'll both be missed in a big way. Continuity is another thing that makes their culture special, and these guys truly personify that.

To honor that, I'll be working on a couple of pieces about each of them very soon. I'm putting together a Q&A with Frank that I'll be posting here, and the piece about Larry is still taking shape. Stay tuned.

 

Not a great photo of frank viola, but i have a much better one coming with my q&a piece.

Not a great photo of frank viola, but i have a much better one coming with my q&a piece.

Nec's virtual attendant - a bit cartoonish, but she did catch my eye!

Nec's virtual attendant - a bit cartoonish, but she did catch my eye!

neo face watch - very cool - but really, i'm not a threat, guys

neo face watch - very cool - but really, i'm not a threat, guys

big shoes to fill after larry, and that's on kurt martin - good guy, and nice to see more youth in this group

big shoes to fill after larry, and that's on kurt martin - good guy, and nice to see more youth in this group

plenty of water with the gila river nearby - very zen vibe at this place - really hard to leave

plenty of water with the gila river nearby - very zen vibe at this place - really hard to leave

Schulich Tech Leader Talk - Musing on AI and Machine Learning

Got my MBA here in Toronto at the Schulich School of Business (nee York University) a long time ago, but I stay involved, and am part of the Technology Alumni Group, which you can follow and join here on Linkedin.  

Last night, I attended their latest Tech Leader Talk event downtown, and the topic was a good one - the outlook for AI and machine learning (ML). If you follow me, you'll know that these technologies are finding their way into the UC/collaboration space, as well as customer care. While I didn't expect to hear much on that tangent, the bigger picture is of great interest on many levels. That said, two of the panelists did talk about marketing and customer journey applications, and that alone would have been enough for me.

In short, the panel was moderated by Jordan Jacobs of Layer 6 AI. Joining him were speakers from two household names - IBM and Salesforce, along with local startup Canopy Labs, and consulting firm Idea Couture.

Waving the hometown flag, Jordan started things off with some facts and figures touting how Toronto is a global leader in AI R&D, and just how in-demand data engineers are today, especially coming out of academia - wow. A bit late in the game for me, but not for my kids!

Otherwise, there was a lively roundtable discussion about all the cool applications coming, and akin to the Internet of Things, every industry, line of work, job, etc. is somehow going to be transformed by AI/ML in our lifetime.

Sure, the hype cycle is running hot, and these things always take longer than planned, and we've been hearing about AI for decades, but there's no doubt that the stars are lining up.

Of course, the audience was quick to ask about the implications, the downside, the ethics, etc. Lots of good discussion there, and one comment that I think resonated with everyone had to do with what jobs will be hot 10 years now.

No doubt there will be tons of jobs displaced in sectors like transportation and manufacturing, but the consultant, Shane Saunderson, posited that philosophers will be in big demand then. I'm with him on this, as once AI/ML matures enough to disrupt/transform daily life, we're going to need big picture thinkers to consider what it all means and understand the implications/opportunities for humanity and the planet. Sign me up!

That's all I have for now, but will leave you with two things. Below is not-great photo of Juan Carlos Sanchez of the Tech Alumni group introducing the panel. Secondly, the event was live-streamed on their Facebook page, so if you want to watch, here's the link.

My Next Webinar - Machine Learning and Utility Asset Management

Time flies when you're busy!

Last week I was at the SCTC conference and between speaking and playing music with the SIPtones, I didn't get any blogging done. Just getting a free moment to blog now, and while it's short notice, I have another webinar to tell you about.

Actually, I have three webinars coming up before year end, and will have posts coming soon on the other two.

Tomorrow's webinar has me wearing my Smart Grid hat with Zpryme, and I'll be moderating on the topic of machine learning and  how it's impacting the way utilities build and monitor their power networks.

Very similar issues to the service provider space, actually, and am looking forward to it. Joining me will be executives from Spark Cognition and Duke Fossil and Nuclear - all the details are here, and it's not too late to register!

MoNage Conference - Quick Post

MoNage Conference - Quick Post

Am just here for two days at Jeff Pulver's new event, MoNage. This is about messaging - Messaging on the Net, and the 2016 world Jeff is trying to get a fix on. Learning lots here about how this space is evolving and what it means for, well, just about everything. It's really a startup event, but as first takes go, it's pretty good.

Jeff has done a great job bringing a lot of the band back together from the VON era, along with people half our age we don't know, but are clearly at the cutting edge of messaging. It's a cool mashup, and everyone is meeting new people and learning new things. I'll have more to say in a future post, but I need to get back to the sessions. 

Read More

My Writing Roundup - July and June - and the Bigger Picture for JAA

I've been doing a monthly digest for a while here on my blog to summarize my top posts in one place.

Most of my followers don't know that I'm published regularly on four different portals, with one of them being 12 posts each month. Additionally, I post original content here on my blog, write one-off articles that turn up in a variety of places, share my current white papers here, ghost write posts for select clients, and am cited in the media from time to time.

In short, I produce a lot of content, all of it fueled by my ongoing research and involvement in the UC&C space. These monthly digest posts are a good way to get a taste of my current thought leadership, and I hope that leads you to explore more about my practice. Almost all of the above forms of writing can be accessed here on my website, and part of the refresh I just went through was to make it easier for visitors to find everything. 

For example, if you only follow me on Ziff Davis or UCStrategies, you may think that's all I do. Spend some time here on the my site, and you'll get a fuller picture. On that note, I should add that this new site is still in beta mode, and there's LOTS more content coming soon.

Enough said, so let's get on to the roundup. This time around, I'm doing a double digest, as I didn't get a chance to do June, mainly due to the cutover from my old site to here. There's a lot to summarize over two months, so I'll just hit the high spots, and perhaps you'll explore further here on your own.

Tomorrow's UC - Nobody's Talking About Voice, UCStrategies, July 28

Should our video strategy be built by lines of business?, TechTarget, July 27

UC's Future Ain't What it Used to Be, Enterprise Management 360, July 26 (article runs on pp. 5-8; PDF version available on request)

Choosing the Right Partner for UC, Toolbox.com, July 25

The Communications Gap - it's Business and it's Personal, Vonage, my new white paper, July 25 (scroll down this page - you'll find a few references to the WP there - PDF available upon request)

Welcome to my New Site!, my blog, July 21

Three Ways IoT Impacts your Contact Center for UC, Toolbox.com, July 18

What collaboration tools are right for my organization?, TechTarget, July 14

What Connected Customers Mean for Collaboration, Toolbox.com, July 12

Reconsidering the Value of Telephony, Part 2, Toolbox.com, June 29

Assessing Deployment Options for UC, ShoreTel, new white paper, June 23 (PDF available upon request)

How Community Drives Collaboration, Toolbox.com, June 21

Is Interactive Intelligence an Exponential Organization?, UCStrategies, June 20

Five Forces Driving Collaboration, Toolbox.com, June 13

Choice - Perhaps the Best Reason why SMBs Should use Hosted VoIP, Toolbox.com, June 10

Interactions 2016 - Reimagine the Future, my blog, June 9