Cisco Collaboration Summit - Day 1

Yesterday was the kickoff for Cisco's Collaboration Summit. Last year I attended virtually, and this was my first time going in person. As with other Cisco events, it's very well staged, and has the feel of a rock concert at times. Given that the focus is on collaboration and using all the multimedia tools to fullest effect, it all felt about right.

There was a lot of buildup around the slew of releases coming from Cisco now, and they made this clear repeatedly, so the basic message is that Cisco is up to some big things and jumping to new curves. That's not a new message from Cisco these days, and they shared a lot of vision with us about how they're taking collaboration and the cloud to new levels, and how this is going to change the way we work.

A lot of the discussion was around plumbing and architectures, and not being an IT guy, the technical revelations were not as interesting to me as the focus on what collaboration and the cloud means to the enterprise and the end user experience.

Things opened with an appropos reference to the fall of the Berlin Wall, which happened 20 years ago yesterday. Of course, Cisco is trying to do the same thing with their vision for collaboration. They view this as a $30 billion opportunity, and in short, their definition of collaboration is people + teams + information. Fair enough, but it's going to take the better part of 3 days to explain all this to us.

Even though yesterday's session was only 2 hours long, I wasn't alone in trying to get my head around the multitude of announcements and initiatives Cisco shared with us. Lots of talk, esp from John Chambers, about the need to have strength in two areas - the underlying technologies, as well as being supported by business processes that are driven by specific goals for the enterprise.

They spent a lot of times demonstrating this by Cisco's own example in terms of how they've done a lot of this themselves. John Chambers talked about the cultural changes Cisco has gone through, shifting from "command and control" to "teamwork and innovation". He backed this up talking about Cisco making 4 acquisitions in the past 45 days, which could only been possible by having all these collaboration capabilities in place. Am not sure if enterprise customers have taken these ideas totally to heart, but Cisco sure seems to have made the move, and it's hard to deny that they have a lot of agility for a company of its size and global reach.

Otherwise, lots of impressive demos and messaging about how "the new normal" is driven by collaboration, especially video. Most of the focus is about Webex and Telepresence, with a few references to IP phones (esp the new 9971 video-enabled phone). Remember routers? Not a word here. This is all about defining the new normal - helping IT cope with the endless treadmill that IP is putting us on - more info than ever before, more devices, more access, more security risks, more storage needs, more power/energy demands, fast time to market, etc. More, more, more.

If you can figure all this out, then Cisco has the answers. I can't sum this up with a simple explanation - that's why we're here for 3 days. So, conceptually, we all get it, and in Cisco's mind, the path is clear. With each passing session, it's getting clearer to the rest of us, so just bear with me another day or two.

Waiting to begin - setting the stage...





See that glow above his head? That's the JC halo - it follows him everywhere - he's so good getting his message across...



Nice demo here, with a video image on the right for Telepresence, and the same image on the left on Cisco's new IP phone.

Telio - Still Going Strong

Telio is far from a household name in North America, but if you follow the residential VoIP market - or VoIP in general - they should be on your radar. I've been following them for years, and if this is news, here's what you need to know. They went public about the same time as Vonage, but let's just say the companies have gone in different directions. You can get a taste of this from my earlier posts, such as this one. Since this comparison post from 2006, the song has basically remained the same, and Telio keeps making money.

So, who is Telio? Well, if you do a Google search, you'll discover this is a Canadian fabric company whose website is under construction. Ok, well, let's try Bing. This search turns up a popular Greek restaurant on the the Upper West Side of NYC. Hmm - we're getting colder, not warmer.

If you dig a bit deeper, you'll eventually discover Telio Holding ASA, and that's where your search ends. A profitable VoIP operator based in Norway - who knew?

It's an old story for me, and you'll have to look at my older posts to get filled in, but basically Telio has got the right business model for OTT - over the top - VoIP, and with every passing quarter of profitability, they're proving that it can be done. And for what it's worth, they have some cool looking phones now and have made a strong push into video. I couldn't help noticing their latest phones on display at BroadSoft Connections last week.

I'm posting about them now as they announced their Q3 results a few days ago, and I'm determined to share this before the week is out. The results are not spectacular, and that's exactly what I like about this. They don't need an amazing quarter to get your attention and make you believe the worst is over. There never was any of this - they just continue posting steady growth - isn't that better?

In this economy, I'll take those numbers any day. Revenues are up, profits are up, the customer base is growing, and new markets are becoming established. They also mention making Deloitte's Top 50 Technology list for 2009. That listing hasn't been publicly announced yet, and I can't find it on the website, but I've followed Deloitte's industry lists for a while, and this wouldn't surprise me at all.

Vonage is still with us, but they're not so much in the public eye any more, and they're still struggling to find a niche for long term survival. The market has changed so much since their debut, and I'm not sure if that time will ever come. Telio, on the other hand, has stuck to its plan from the beginning, and they continue to execute with ongoing innovation, nominal marketing spend and a focused value proposition.

Perhaps most important is their ability to enter new geographic markets and grow their footprint. While markets like Holland and Denmark are pretty small, Telio has proven they can replicate their domestic model elsewhere. Just you wait - it's only a matter of time until they set their sights on bigger markets, and if they can scale successfully, Telio will be a company you'll have to follow, not want to follow. Just remember where you heard it first.

Next Stop - San Fran - Cisco Collaboration Summit

It's been a busy few weeks travel-wise, and my last stop is finally coming up. Next week, I'll be in San Francisco, attending Cisco's 2009 Collaboration Summit.

Not much more to say, but I feel lucky to be part of this group, and collaboration is definitely of interest to me these days. Cisco has been active in this space all year, even if you put the Tandberg story aside. Am sure that will be one of the topics of discussion, but I'm particularly interested in how they'll be going to market with scaled down collaboration solutions that will have broader market appeal. As I saw on my Telepresence panel at Supercomm last month, Cisco is doing just fine there, but not everyone needs or wants full scale TP.

Anyhow, I rarely get to San Francisco, so this will be nice stop. I'm there Monday through Wednesday, and if things go to plan, I'll be done traveling for 2009. Time will tell.

October Media Roundup

Not a lot to report for media coverage last month, but for good reason. October was my busiest month travel-wise in ages, plus I had two new projects underway that kept me pretty focused. Plus, planning for the next Smart Grid Summit is in full swing. For regular readers, you'll know that this is becoming an important focus for me, and I'm regularly posting content to our Smart Grid portal, but not normally citing any of that here.

With that said, here's where I turned up otherwise last month. First, a mainstream business citing:

- Business Week - "Vonage: Smartphone Apps for International Calls"

Next, I was interviewed by GreenerIT.ca about Smart Grid. Ok, yes it's Smart Grid, but I'm not usually the subject of an interview...

- "Smart Grid in an ICT Eye"

For TMCnet, my regular Service Provider Views columns:

"Why Skype is Good News for Service Providers, Part 2"

"Service Providers: Be Careful What You Wish For"

Finally, I was quoted in a press release from Phone.com, a company I've been close to since inception. Long time industry colleague Ari Rabban is their CEO, and he's really moving this company ahead. They just keep adding features, and in time, I really think they're going to validate the web-based hosted model for SOHO and home communications.

If you haven't checked them out, you should. It's pretty hard to get more for your money, and they really get it when it comes to innovation and constantly building on their value proposition. Ok - commericial over - here's the press release. I should add that Jeff Pulver was cited in this release as well, as it fits his current focus on HD voice. Nice to see Jeff turning up again in these circles!

"Phone.com Launches First Hosted HD Voice Phone Network"

Reminder - Media Gateway 2.0 Webinar Tomorrow

Just a last call for tomorrow's webinar I'm doing with TelcoBridges. Basically, I've completed a White Paper for them on what I can Media Gateway 2.0, and we're sharing the highlights on the call.

There's still time to register, so join us if you're interested. All the pertinent details are outlined in my earlier blog post, so I'll steer you there for next steps.

BroadSoft Connections - Recap on Microsoft's Blog

Just when you thought I was done with BroadSoft Connections! Wait - there's more, but with a twist. Microsoft's Communications Sector recently started a blog called Behind 3 Screens - referring of course to the three screens they're trying to serve in our digital world - PC, TV and mobile.

Anyhow, they've been on me for a while to submit a guest post, and this is my first one for their blog. If you follow my blog and/or BroadSoft, you'll know they're working closely with MSFT, especially for hosted UC. As such, they were keen to hear my thoughts about Connections, and I prepared an exclusive recap post for their blog, which is running today.


So, if you haven't quite got Connections out of your system, I welcome you to read my post there, and I'm sure MSFT would love for you to leave a comment or two behind. Even Microsoft likes to hear words of encouragement from time to time! Me too...

Smart Grid Portal Traffic - On Track for 1 Million Views

The October traffic stats for the Smart Grid portal are out now, and the trend remains very strong. October page views were just under 600,000, and unique visits were almost 200,000. Based on the growth to date, we're on track from 1 million page views and 400,000 unique visits by year end. Not bad for a venture that just started in July. This is a hot market for sure, and we're doing our best to be in the middle of it, and ultimately put on a successful event in January.

For more detail, I wrote a short article about the news today for the portal, and TMC issued a press release earlier as well.

Media Gateway 2.0 - TelcoBridges Webinar, November 4

Just a heads-up about a webinar I'm presenting on next week.

I just finished a White Paper for TelcoBridges, an up-and-coming Canadian media gateway vendor. They've actually been at this for a long time, and are finally gaining some nice traction and industry recognition.

The focus of the webinar is on the evolution of media gateways from 1.0 to 2.0, as well what TelcoBridges brings to the market in terms of their intelligent media gateway product portfolio.

We're doing the webinar at two times next Wednesday - November 4 - at noon for the North American market, and again at 9pm for Asia. The press release is out now with more detail, and if just want to register now, here's the link. Hope you'll join us!

BroadSoft Connections - More Day 2

Am not quite done yet posting about Connections. I wanted to share a few more highlights from the Solutions Showcase. Aside from having 60 exhibitors, BroadSoft had pavilions of their own, and this year they had dedicated showcases for their various UC solutions as well as their home-based solutions. Aside from that, they had some nice demo setups for specific aspects of the BroadWorks platform and the Xtended Marketplace, which just launched.

For me, Marketplace is the coolest step forward from what was on display. It's exactly like the Apple apps store, but for BroadSoft customers. Most of the apps are for business use, like SpinVox or Salesforce, and it's pretty easy to see how this can be a great value-add for carriers to generate new revenues that make their customers more productive. There are a few consumer-type apps there as well, but I suspect this area will take a bit longer to develop. Anyhow, BroadSoft claims to have 2,000 developers in their Xtended ecosystem, and I have no doubt we're going to see some great apps coming in 2010 that will really help re-define what communications services can be in the world of 2.0. It's great way for BroadSoft to differentiate themselves as a solutions partner, and it's equally true for what this brings to service providers who are ready to get beyond TDM and even basic VoIP.

Finally, I'd be remiss to say nothing about the after party Tuesday night. It was every bit as fun as the House of Blues parties at Supercomm two weeks back, and I'm lucky enough to have been at both. BroadSoft has an in-house jam band of their own, and I had no idea Alex Doyle loves to rock. They sure were fun, and if the stars line up right, you just might see me up on stage with them at the next Connections. I'd better keep practising.




BroadSoft Connections - Day 2 - The Appys

Well, it didn't take long for the buzz around apps to reach iconic status, but BroadSoft has taken things to a whole... otha... lay-vel. Yes, yesterday we saw the Appys - their Academy Awards of sorts for the best apps from their ever-expanding community of Xtended developers.

I'll have more on this later, but wanted to post some photos before boarding my flight home...

Yes, they even had the red carpet out...


Shirish and the two Alexes kicking things off


Polycom's Mike Seto - their phones were quite prominent for the demos - gee, it looks like product placement is finding its way into our space now...


BlackBerry mobile integration with BroadWorks


All the way from New Zealand - Zazu - a neat way to integrate all your social media/messaging into one app


IBM's mashup portal with Broadworks. Between IBM and Microsoft, BroadSoft has the market nicely covered.

Service Providers - Be Careful What You Wish For

I was at Supercomm last week, and came away with some distinct impressions about the challenges facing carriers, especially mobile operators. I've summarized those thoughts in my latest Service Provider Views column on TMCnet.

I've titled the article "Be Careful What You Wish For", and it was posted today on TMCnet. I hope you read it, and would love to hear your thoughts.

BroadSoft - Day 1, Part 2 - Video Everywhere

The show goes on, and it's all good. Got a lot to talk about, but I only have the brainpower right now to post photos. This post has a single focus - video. Yesterday afternoon I walked through the Solutions Showcase, which had 60 exhibitors. That's a pretty nice group and shows the depth and diversity of BroadSoft's partner base.

The prevalance of video is what really jumped out for me - either as an interface for deskphones, or variations on HD video monitors. It's all very high quality and sure gives the handset a very 2.0 look and feel. My only question, though is utility. I don't know about you, but I have a PC screen next to my phones. These phones certainly do a lot, but I think it will take some getting used to when a much bigger PC screen is right nearby. Obviously, these vendors don't agree, and they all add some spice to support the BroadWorks platform, which is the reason we're all here.

More posts coming, but here's a sample of what I'm talking about...



Grandstream...



Telio's phones, made by LG/Nortel...


Lifesize...


Tandberg...


Snom...


Radvision...

BroadSoft Connections - Day 1

Finally getting a chance to post about BroadSoft Connections here in Scottsdale. Broadband service has been a bit problematic, let's just say. I'm convinced that the fancier the hotel, the worse the broadband experience is. And this is a pretty fancy hotel.

Enough whining. I'm now WAY behind on everything, so this is my first post from Day 1. I just have time to get some quick photos up, and will add commentary later. Got more photos coming too. Overall, I'll just say this event keeps getting both bigger and better, and the buzz here is as strong as you'll see at any industry event.

Voice and Vision - that's the theme for this year, and BroadSoft is breaking new ground in both spaces.



CEO Mike Tessler kicking things off. He cited some stats to illustrate their growth from last year, and it's pretty impressive given the tough economy.



Author Nicolas Carr - pretty interesting talk about why cloud services is gaining traction and what this means for the future of IT - and by extension communications services in a Web 2.0 world



Lunch - it's not like this back in Toronto...



Peter Radizeski's afternoon panel on SIP Trunking

Next Stop - BroadSoft Connections

Busy travel time for me right now. Am home tonight, then flying out early Sunday for BroadSoft Connections. It's in Scottsdale this year, and they always put on a great event. I'll be pretty busy out there, and will be posting regularly. It's cool, rainy and gray here in Chicago, so I'm looking forward to the change in scenery....

Supercomm Wrapup

Just a quick post to say that my walk-about day at Supercomm was pretty good. Lots of good meetings and briefings, although I can't say I saw anything really ground-breaking. Lots of big name exhibitors, but unless I missed something, I didn't see Cisco or Microsoft. I know the audience is service provider focused, and the legacy vendors were certainly there, even Nortel - although am not sure if I saw Alcatel Lucent.

Anyhow, if there was one takeaway of note for me, it was the strong presence of Asian companies, especially Huawei, Fujitsu, Samsung and Hitachi. Am sure there were others, and I did pass by a Korean pavilion a few times as well. A lot of talk here about how Huawei is making strides, and it's hard to ignore them given all the resources at their disposal. Enough for now - time to get to the airport.








Ibrahim Gedeon - Telus CTO, at a press/analyst reception they hosted at the end of the day

Supercomm - Night 1 - House of Blues

Following my Forrest Gump happenstance wrong turn into Gazastan, Chicago-style, I ended up at the House of Blues for a couple of Supercomm parties. Downstairs was sponsored by my Metaswitch (note the new spelling!), one of the companies I've been close to for a long time; and upstairs was sponsored by Adtran. I enjoyed both for different reasons, and it was great to see so many people out in one spot having such a good time. Haven't really enjoyed live music this much at an industry event since the VON days, and I'm sure many of you will would feel the same way. So, a big thanks to both Metaswitch and Adtran for hosting great parties and picking a great venue.




Downstairs - local blues band, who were pretty good, but I didn't catch their name. Here's what made this really fun for me. When I walked in, they were playing Five Long Years, a Chicago blues classic. Guess what - that was the same song we played at the Interactive Intelligence Battle of the Bands event a couple of weeks ago! How's that for good timing? I was part of an ad hoc band I dubbed the Dead Circuits, and with a tiny bit more rehearsal, we would have sounded just as good! What also made this moment fun was seeing the vocals on Five Long Years being done by Neil Holcomb of Metaswitch - second on the left.



The hostess with the mostess - Metaswitch's Elaine Perez...




Upstairs at Adtran's party - much bigger room and a much bigger band. This band was really great too, and they knew how get people on the dance floor. For those of you who can remember back to VON's heyday, you'll enjoy this post from one of Jeff's great House of Blues parties (when the show was called Globalcomm), featuring the-greatest-cover-band-on-the-planet, the Herding Cats.

Supercomm - Day 1/Life's Twists and Turns

I arrived earlier today for Supercomm and moderated a session on telepresence this afternoon. It was quite well attended, and our panel was in good hands with Lee Himbeault from Telus, Mark Weidick from Cisco and Phillipe Millet from Orange (and the i3 Forum). We were pleasantly surprised to find that only a handful of people in the audience had experienced telepresence, so we had lots to talk about.

Aside from that, I kept running into people all afternoon and didn't get a chance to see any sessions or walk the exhibit hall, but I'll do that tomorrow. Most of the impressions so far though, have been that the show is much smaller than the past. I'll just have to see for myself tomorrow, and will let you know.

Thought I'd share a quick slice of life from my trip back to the hotel. Sometimes things happen without rhyme or reason, but something interesting always seems to come from it. Inexplicably, I got on the wrong shuttle bus, but got dropped not that far from my hotel. As soon as I stepped off the bus at the front of the Hyatt Hotel, there was a pretty vocal anti-Israel demonstration with both sides separated by barricades and lots of police watching closely. The pro-Palestinians were far greater in number, and there were a handful of Israel supporters on the other side, which is where I quickly gravitated.

The ignorance, hostility, racism was really hard to watch, especially since most of the pro Palestinians looked American - and even more sinister seeing them wrapped in the Palestinian flag, wearing the black and white headscarfs, and carrying some pretty nasty placards. To give you a taste, this was typical of what they were chanting in unison, camp sing-along style: "Hey there Israel, what do you say? How many children did you kill today?" Ugh.

Y'know, I saw Inglorious Basterds with my 13 year old son recently, and came away feeling a bit uncomfortable, but still pretty good about the film. It's a perverse form of Jewish pride (but everything Tarrantino does is a bit perverse - that's another topic altogether), but after seeing this ugly display of brainwashed hate masquerading as some form of legitimate protest, I don't feel the least bit queasy.

I just felt bad that the pro-Israel side was so outnumbered, and I hope it ended peacefully. When I heard a white woman from their side scream "go back to Europe", I wasn't so sure, but the police presence was pretty strong. Wow.

Freedom of speech is what makes democracy special, and these people obviously have no idea how good they have it here. Just try to open your mouth in Gaza and see what happens. I'd better stop - I know protests like this happen all the time, but to see it up close like this kinda sticks with you and makes you wonder what makes people think like this. Anyhow, I've posted a few photos and you can draw your own conclusions.

I'll be back tomorrow with Day 2 of Supercomm.





I know I got on the wrong bus, but am I really still in Chicago???




"Olmert's A Whore" - nice t-shirt, buddy...



Not sure why there were so few supporting Israel, but I was glad to stand with them. Makes you wonder, though, when these Israel-bashers organize protests like this and basically nobody is listening, you'd think they'd wonder if maybe their message needs a re-think. I highly doubt it - hate trumps reason every time.




Let's end on a positive note. As big cities go, it doesn't get much better than Chicago, and the Wrigley Building is just so cool, especially lit up like this.

Why Skype For Business is Good for Carriers

In my last Service Provider Views column on TMCnet, I wrote about why I think Skype has a lot to offer carriers, and explored the idea of them trying to be a channel play to develop these partnerships. That column focused mainly on the mobility market, which plays well for both consumer and business subscribers.

I've followed that up with Part 2, this time focusing on the business market opportunity for Skype. This scenario is broader and offers more opportunities, and as Skype followers know, they've made some strong moves recently to make themselves more of a solution partner than a telephony adjunct. I think they have a lot to offer service providers, and if I've done my job, hopefully you'll reach the same conclusion. Have a read for yourself, and let me know what you think!

Next Stop - Chicago and Supercomm

October is a busy month for me, and next week I'll be in Chicago for part of Supercomm. I haven't been to this event recently, and it's gone through a few iterations, but I'm looking forward to being there.

My main involvement will be moderating a panel on telepresence, and I'll be joined by Telus, Cisco and Orange/i3 Forum. With this mix, the focus will be more carrier-centric, which is a nice change from TP sessions that are typically built around the end users.

I can't seem to find a direct link to the session on their website, so if you want to learn more, the easiest way is via this link on my website, where I explain how to find it. In short, the session is on Wednesday at 4:05, Room W183C. Hope to see you there.

Otherwise, I'll be there through Thursday, and plan to spend that day in meetings, walking the floor, catching up with people, and if I'm lucky actually seeing some sessions or speakers!

BroadSoft Moving Into Hosted UC - Busy, Busy

October has been a busy month for BroadSoft, perhaps their busiest to date. I've had a couple of recent items on hold pending yesterday's announcement with Microsoft around hosted Unified Communications, and now I can tie them all together.

Working backwards, the most recent news shows a deepening relationship between BroadSoft and Microsoft, especially in terms of serving the business market. It also builds nicely on momentum stemming from another joint announcement this summer about their approach to offering hosted services to SMBs, which I wrote about in my Service Provider Views column on TMCnet.


They have had an integrated offering since last year, and now the push is towards hosted UC, positioned under the broader guise of SaaS, or even CaaS - communications as a service - as others are calling it. Whatever you call it, this is an important evolution away from hardware-based IP telephony, and as the concept of a legacy PBX becomes less relevant, the story shifts from voice/VoIP/telephony to an integrated multimedia services platform, or UC for short.

For BroadSoft, this is a great way to widen their exposure to new customers - i.e. pretty much anyone using OCS, and for Microsoft, this gets them the best of both worlds. Their joint offering keeps the focus on this being a software-based solution, which plays well into Microsoft's comfort zone, and makes it easier for their customers to entrust their communications regime to a Microsoft-based solution.

Moving beyond this comfort zone, by positioning this as SaaS, Microsoft now has a stronger footing to counter Google Wave, and the rising tide of cloud-based communications solutions that are threatening to displace software much like the way software displaced hardware. In effect, Microsoft is covering both flanks here, and the news gives Microsoft another angle for reaching the SMB market, where their enthusiasm was recently curbed following a round of job cuts that brought Response Point to a near halt. Given all this close activity, along with BroadSoft's newfound dominance (post Sylantro) of their served market, you have to wonder if these two companies are more than just friends - makes you wonder, right?

In terms of the news elements from yesterday's announcement, a few items are worth noting to show there is some substance to what these two companies are doing together:

- their hosted UC offer is in "testing with 12 of the top 25 carriers in the world". That can mean many things, but if this is BroadSoft's ticket to the top tier of carriers, so be it.

- two service providers currently using this were cited - Alteva and Outsourcery - so they do have some proof points to share with the market

- to strengthen the hosted UC value proposition, they announced an expanded partner ecosystem - which is a pretty key piece of the puzzle. It's not clear to me if this is simply BroadSoft's Xtended community getting a boost, nor if it serves as a replacement of sorts for Microsoft's CSF Sandbox, which was quietly and quickly shelved last year - but that's another story.

- two integration items were highlighted - BroadWorks and Dynamics CRM 4.0, and BroadWorks SIP Trunking with OCS. Both will add weight to this offering, especially when you think about how Microsoft was an early supporter of SIP, and now they can truly bring an end-to-end SIP solution to market.

I think this tells a pretty strong story, but there's more to talk about. Before getting to that, I should add that the announcement also talked up how Microsoft will be a major sponsor of BroadSoft's upcoming Connections event, and you can be sure this will be a major showcase opportunity for customers and prospects alike. Connections is going into its 7th iteration, and runs later this month in Phoenix. I've been attending the last few of these, and will be there this year as well, so look for my blog posts about it for updates on how this joint initiative is being received.

To round out this post, I need to now tie in some other important items. We've got a long way to go before SaaS takes over the world - if ever - and there's still hardware for any form of UC beyond the handset. In particular, I'm talking about the media gateway, and last week's news with AudioCodes.

This may not be as exciting or headline-grabbing as Microsoft, but you can't have hosted UC without a gateway. I've written about AudioCodes's MSBG previously - Multi-Service Business Gateway - and they've done a great job of building a complete portfolio of gateways that can address any stage of a carrier's IP migration plan.

The main idea here is the integration of their MSBGs - and IP phones - with BroadWorks. Both companies have strong brands, and many carriers no doubt would want to deploy them together. With this integration, that process now becomes much easier, not just for the carrier, but their enterprise and SMB customers. Ease of use is still king, and it's been a particular issue for SMBs, who generally lack the IT expertise to make all these things work together. Everybody gets that, and it's good to see vendors focus on this very basic message. SMBs do not want to be system integrators, and carriers will have a much easier time selling them on hosted services with this type of an offering.

Finally - there's one more thing to add here - QoS. The press release makes a passing reference to BroadSoft's PacketSmart VoIP QoS solution. QoS is another obstacle to deploy hosted services, especially for businesses relying on the public Internet - can you blame them? Well, when you have SIP Trunking and SIP aware gateways - and a QoS solution - you can pretty well be assured of carrier-grade, end-to-end IP service. That's a pretty strong selling point, and takes away the standard defence of hiding behind the rock-solid quality of TDM. Fair enough, but when you can now assure equal-or-better QoS with IP, the legacy fallback gets a bit shaky.

I'm mentioning this, not because it's an important part of a truly integrated hosted offering, but because it rounds out the busy month I referred to at the top of this post. The QoS piece comes courtesy of a small acquisition BroadSoft made at the beginning of October; a company called Packet Island. I don't know them, but you can read more about that if you like, in the press release. You can also get the corporate view from Mike Tessler's blog post about the acquisition.

I wanted to mention this primarily for the benefit of anyone wanting to follow BroadSoft more closely. They recently re-launched their website, which now includes a separate site called BroadSoft Ignite. That's where their top executives all blog, and the content is pretty good. However, it's not easy to find Ignite on BroadSoft's main website, and I'm not sure if that's by design. Whether it is or not, I'm telling you about it here, and it's worth keeping tabs on, especially if hosted UC is important to you.