Where's Jon Arnold?

Upcoming conferences and industry events you can find Jon at:


Interactions 2016, June 6-9, 2016, Indianapolis, IN

NEC Advantage Executive Conference, May 18-20, 2016, Ponte Vedra Beach, FL

If you're there, I'll be playing keyboards again with the SIPtones! Our set will be during the evening event on Thursday.

Cisco Customer Care Analyst Day, April 6-7, 2016, Chicago, IL

Energy Thought Summit 2016, March 29-31, 2016, Austin, TX

"What's the Next Greatest Challenge in Energy?" - I'll be MC'ing this Open Mic session at 8:00 am on Wednesday

Channel Partners Conference and Expo, March 16-18, 2016, Las Vegas, NV

Vertical Communications 2016 Industry Analyst Conference, February 10-11, 2016, Dallas, TX

Unify Global Analyst Summit, January 19-22, 2016, Southampton, Bermuda

TMC ITExpo 2016 East, January 25-28, 2016, Ft. Lauderdale, FL

I'll be moderating at 2:30 on Wednesday on the UC Track, "Are You Communicating or Collaborating?"

I'll also be moderating at 10:00 on Thursday on the Business Transformation Track, "Making Video Easy - How Hard Can it Be?"

Cisco Collaboration Summit, December 7-10, 2015, San Francisco, CA

UC Summit 2015, November 15-18, 2015, La Jolla, CA

Here's the agenda - am presenting on Day 1 at 2:00 pm, and on Day 2 at 5:00 pm.

Telecom 2015, October 27-28, 2015, Toronto, ON

Top 5 Trends Shaping UC for 2016 - am presenting on Day 2 at 2:20 pm in the Westminster Room

2015 SCTC Annual Conference, October 5-8, 2015, Atlanta, GA

2015 ADTRAN Press and Analyst Event, August 10-12, 2015, Huntsville, AL

Interactive Intelligence, Interactions 2015, June 8-10, 2015, Indianapolis, IN

CTCA Spring Conference, June 2-4, 2015, Mono, ON

I'll be speaking at 9:30 on Thursday as part of a Blue Ribbon panel, "The Future of our Industry"

Canadian Telecom Summit, June 1-3, 2015, Toronto, ON

Cisco Connect 2015, May 13-14, 2015, Toronto, ON

Cisco Americas Customer Collaboration Analyst Day, April 29-30, 2015, Austin, TX

Unified Communications Business Transformation Seminar, hosted by Nielsen IT Consulting, April 9, 2015, London, ON

I'll be speaking at 9:50, co-presenting with Emily Nielsen - "Why Move Forward with UC"

Energy Thought Summit 2015, hosted by Zpryme Research, March 24-26, 2015, Austin, TX

Metaswitch Technology Day - Canada, January 26, 2015, Toronto, ON

I'll be speaking at 10:15 - "Why HBS is a Win-Win Value Proposition"

ITExpo Miami TMCnet ITExpo 2015, January 28-30, 2015, Miami Beach, FL

I'll be moderating two panels - details to follow. Thursday at 12:30 - "What is Real Unified Communications, Really?", and Friday at 10:00 - "Customer Experience and Telco 2.0".

Cisco Cisco Collaboration Summit 2014, November 17-19, 2014, Los Angeles, CA

Unify Global Analyst Summit, October 22-24, 2014, Scottsdale, AZ

GENBAND Perspectives14, June 9-11, 2014, Orlando, FL


Interactive Intelligence Interactions 2014, June 2-5, 2014, Indianapolis, IN


Metaswitch Networks Metaswitch Forum 2014, May 12-15, 2014, New Orleans, LA


Cisco Americas Customer Collaboration Analyst Day, May 7-8, 2014, Phoenix, AZ


UCStrategies2014 UC Summit, April 27-30, 2014, La Jolla, CA

As a UC Expert, I'm part of the contingent hosting this event, which draws a great mix of UC vendors, channels and consultants.


CTCA, 2014 Spring Conference, April 8-10, 2014, Gravenhurst, ON

For a change, an event that's fairly close to home. I'm providing the opening keynote on April 9, and moderating a panel on cloud communications in the afternoon. Full details are on the conference agenda, I'll be adding updates on my blog.


Smiley face

Zpryme, ETS - Energy Thought Summit, March 24-25, 2014, Austin, TX

I'll be wearing a few hats at this event, so I won't be hard to find. It's Zpryme's first smart grid conference, and the lineup is fantastic, not to mention Steve Wozniak keynoting. Details coming shortly here and on my blog.


TMC, ITExpo East, January 28-31, 2014,Miami Beach, FL

I'll be moderating four sessions this time around, and I'll be speaking at the trade mission pavilion hosted by the Ontario government's Economic Development department. Details coming shortly here and on my blog.


Cisco Collaboration Summit, October 22-24, 2013, Boca Raton, FL


Meeting of the Minds, September 9-11, 2013, Toronto, ON


TMC, ITExpo, August 26-29, 2013, Las Vegas, NV


I'll be moderating three sessions this time around - details coming shortly!


Mitel, Business Partner Conference 2013, June 25-27, 2013, Hollywood, FL


Interactive Intelligence, Interactions 2013, May 13-15, 2013, Indianapolis, IN


UCStrategies UC Summit, April 28 - May 1, 2013, La Jolla, CA


Know Your Alternatives, February 7, 2013, Toronto, ON

Why VoIP Now? End of Life Scenario Opens the Door for UC - am speaking on this session along with Emily Nielsen at 11:30 on Track #4 - hope you can join us!


TMC ITExpo East, January 30 - February 1, 2013, Miami Beach FL

What's not to like? Sunny Florida, end of January, Super Bowl weekend - oh, and ITExpo! Hope to see you there. I'll be moderating three panels - scan this link for details:

Contact Center Customer Experience: More than “Can You Hear Me Now?” - Wed. at 9:00, Customer Interaction Track

The Real Business Value of an Optimal Customer Experience - Wed. at 1:30, Customer Interaction Track 

Turning the Demand for Truly Unified Communications into Revenue - Thurs. at 3:30, Service Provider Solutions Track


ShoreTel Partner/Analyst Conference, November 7-9, 2012, Orlando, FL


Cisco Collaboration Partner Summit, October 15-18, 2012, Los Angeles, CA
Metaswitch Forum 2012, October 1-4, 2012, Orlando, FL

TMC ITExpo West 2012, October 2-5, 2012, Austin, TX

At this time, I'll be moderating an ITExpo session and speaking on one at the SUITS event, co-located there.

Moderating - 1:00, Thursday: Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?
Speaking - 2:30, Wednesday: Buying & Selling - Monetizing Licensing Rights


Vertical Communications, East Coast Analyst Briefing, July 31, 2012, Elizabeth, NJ


Mitel, Business Partner Conference, June 19-21, San Diego, CA


Interactive Intelligence, Interactions 2012, Indianapolis, IN, June 4-7, 2012


The UC Summit 2012, May 6-9, 2012, La Jolla, CA

This is my first time participating in the UC Summit, run by UCStrategies. It's an invitation-only event with a heavy focus on helping channels bring UC to market. The content and speakers are first-rate, and I'll be speaking on one of the panels on Tuesday. Hope to see you there!

Things You Need to Know About UC, Tuesday, 10-11am, Pacifica Ballroom


IT International Buyers and Global Export Forum 2012, March 20,2012, Toronto, ON

Am making the opening presentation to an audience of Ontario technology companies and international buyers of telecom and IT, including China, Japan, Brazil, Turkey and Mexico. The Forum is being organized by the Ontario Ministry of Economic Development and Innovation. I'll be speaking about key trends and opportunities in telecom; presentation available upon request.


Know Your Alternatives, February 9, 2012, Toronto, ON

Am presenting on the SIP Trunking session - Breakout 3, 11:30 - 12:30



MobileMonday Toronto, February 6, 2012, Toronto, ON

This is their Meet the Analysts event, which I'll be moderating. Joining me will be my former Frost & Sullivan workmate, Ronald Gruia, and Mike Abramsky from RBC Equity Research. We'll be sharing our views on key mobile trends for 2012 - should be a great session and a fun networking event. Doors open at 6, and you can get the details here, along with the registration form (it's free!).


TMC ITExpo East 2012, January 31 - February 3, 2012, Miami Beach, FL


In addition to attending, I'll be moderating the following sessions:

1. Wed. at 11am - Building the UC business case

2. Wed. at 1:30pm - How call centers are being reshaped by smartphones, social media and fed-up consumers

3. Friday at 10am - Can UC get social?

For more detail on the session abstracts and speakers, follow this link.



ADTRAN Connect, 2011 Analyst and Press Event, November 29-December 1, 2011, Huntsville, AL



Cisco Collaboration Summit, November 15-17, 2011, Miami Beach, FL




GENBAND Perspective 2011, November 7-8, 2011, New York, NY




Metaswitch Forum 2011, October 3-6, 2011, Las Vegas, NV

This is one of my favorite events, and this year I'll be moderating one of the sessions:

The Market for Small  Business Services - Wednesday, 10:50am, Track 4



TMC ITExpo, September 12-15, 2011, Austin, TX


I'll be busy moderating - am running three sessions - two on contact centers and one on UC:

- Wed. at 9am: UC Unleashed

- Thurs. at 9am: Hosted Customer Care Trends/Drivers

- Thurs. at 11am: Harnessing Multichannel Customer Service Tools



ShoreTel Mobilize for Growth, July 19-21, 2011, Chicago, IL


Cisco C-Scape and Cisco Live, July 10-13, 2011, Las Vegas, NV



Mitel Business Partner Conference, June 1-3, 2011, Ft. Lauderdale, FL


Connectivity Week, May 23-26, 2011, Santa Clara, CA

Great smart grid event, and a truly awesome lineup. I'll be floating about the whole time, and if you're attending, I'm happy to meet up at some point. I'm helping a bit behind the scenes, and am moderating one of the closing sessions, and it promises to be pretty engaging!


AMI Consumer Backlash – Perceptions and Realities, Thursday, 3:30 - 5:00




Dimension Data, Perspectives 2011, May 3-4, 2011, Boston, MA



Smart Grid Summit - February 2-3, 2011, Miami, FL

This is our fourth summit, and once again, I'm pleased to say we have a very strong program. Would be great if you can join us - as usual, we're co-located at the ITExpo and won't be hard to find.



Acme Packet - 2010 Industry Analyst Day, December 8, 2010, Bedford, MA



ADTRAN Connect - 2010 Press and Analyst Event, November 30 - December 2, Huntsville, AL


Cisco Collaboration Summit, November 16-18, Phoenix, AZ



GridWeek 2010, October 18-20, Washington, D.C.

This will be my first time attending GridWeek, and sure will be interesting to compare the experience with our Smart Grid Summit. Am looking forward to meeting lots of companies - some familiar and some new - and if you to find me there, just drop me a line. I'll be attending through Wednesday  morning.



Interactive Intelligence - Global Partner Conference, October 11-13, San Antonio, TX


Looking forward to my first trip to San Antonio, and a return to ININ's analyst event. Plus, another round of Battle of the Bands, so I've got to get practising guitar!



Smart Grid Summit, October 4-6, 2010, Los Angeles
This is our third summit, and by far the biggest and best. If you can't make it, you can follow me on Twitter as well as the Smart Grid Portal. The summit is co-located at TMC's IT Expo, which is also the biggest and best it's ever been. It's going to be quite a week out in LA!



Metaswitch Forum 2010, September 21-24, Orlando, FL

This is the re-book from their earlier data in Nashville, which got cancelled due to flooding. Definitely not expected, and I hope things have returned to relative normal there.  So, it's now been shifted to Orlando, and I'm glad they managed to get this organized in so little time. Metaswitch always puts on a great customer event, and I'm very much looking forward to coming again this year.


Shoretel 201 Partner/Analyst Conference, July 20-22, 2010, San Diego, CA



Cisco C-Scape, June 28-30, 2010, Las Vegas, NV




Electric Vehicles Consumer Adoption Summit, June 22-23, 2010, San Francisco, CA

I'll be pretty busy at this event, moderating two sessions and serving as the overall Conference Chair.



TMC ITExpo East 2010 and Ontario/Canada Business Networking Breakfast, January 20-22, 2010, Miami Beach, FL
The winter edition of TMC's ITExpo - in its 10th year, by the way - is about a month away, and it's time to start thinking about Miami. Normally, I'm moderating sessions and speaking, but this time my focus is primarily on the Smart Grid Summit, which I'll get to in a moment below.
One thing I am doing at the ITExpo is host a networking breakfast jointly sponsored by the Governments of Ontario and Canada. They've been doing this the past few years at the Expo, with the idea being to showcase Ontario-based startups in the communications space. So far, they have six companies lined up, and the breakfast is being held as a friendly forum to meet with them away from the din of the show floor. The companies confirmed to date are:

- PIKA Technologies
- Comwave Telecom
- SVK Software
- Hostopia
- Phybridge
- InGenius

The breakfast takes place Friday, January 22, and requires an RSVP. If you want to meet these companies and see more about what's coming out of Canada, please drop me a line and I'll send you the invitation.


Smart Grid Summit, January 20-22, Miami Beach, FL
This is where I'll be spending most of my time at ITExpo, as I'm Co-Chairing this event along with my ICP Partner, Shidan Gouran. The program is filling out nicely, and you can review the Agenda and Keynotes here. If you haven't made plans to attend, you can register here.
We'll be updating the event site regularly, and you can follow our news in more detail at the Smart Grid portal. Even better, you can subscribe to our E-Newsletter, and get the latest Smart Grid news and exclusive thought leadership right to your inbox.



Unify - Adtran's Analyst and Press Event, December 1-3, 2009, Huntsville, AL


Cisco Collaboration Summit, November 9-11, 2009, San Francisco, CA



BroadSoft Connections 2009,  October 25-28, 2009, Scottsdale, AZ
Am looking forward to the latest iteration of BroadSoft's customer event. I'll be there in analyst mode, and will post my thoughts on what I'm seeing as time allows.



Supercomm 2009, October 21-23, 2009, Chicago, IL
I'm just going for part of the conference, and am moderating a session on Telepresence. Hope you can make it, and otherwise, I'll be walking about and taking meetings all day Thursday.
The Telepresence Revolution, Wednesday, 4:05pm (if this link doesn't not get you to the session, please search for session #1359 on the Supercomm website)


Interactive Intelligence Global Partner Conference, October 5-7, 2009, Indianapolis, IN
I'm attending strictly as an invited industry analyst, so I'll be there taking lots of notes and getting to know the ININ folks better. On the fun side, they're having a Battle of the Bands, and I'm in the process of finding some common ground with other attendees to play a few tunes together. No CD is forthcoming - we'll just be happy pulling off a couple of songs, but you never know where these things will go...


 VON Conference & Expo 2009, September 21 - 23, 2009, Miami, FL
This is the "new" VON, and I'm quite keen to see what's there. I'll be attending from Monday through Wednesday, and am moderating a session on enterprise mobile applications on Wednesday. Hope you can join us!
Beyond Guys in Trucks: Mobilizing Enterprise Applications, Wednesday - 11 - 11:50 a.m.



2009 TMC Internet Telephony Expo West, September 1-3, 2009, Los Angeles, CA
This has become a perennial event for me, and is still the best event that brings buyers, sellers and thought leaders together in the IP telephony space. Of course, the IT Expo is a lot more than telephony, and anyone providing communications technologies to the business market really should be there. For a bit of a sneak peak, here's a Q&A I did about the Expo with Mr. T himself, Rich Tehrani.
I have a number of things in the works for the Expo, and will update this notice as things unfold. For now, I can tell you that I'll be moderating two sessions, both of which are topics I follow with great interest:
Enterprise Class Telephony for the SMB, Wednesday, 9:30 - 10:15
When Voice Meets Web 2.0, Thursday, 1:00 - 1:45

UPDATE - July 30...

The IT Expo will be a busy event for me on several fronts, and here's the latest addition:
This week we announced the launch of two initiatives with TMC - the Smart Grid Summit ad the Smart Grid Portal. You can read more about the details in the press release.
The Smart Grid portal is our online home, not just for the Summit, but our ongoing focus on this space.
The Smart Grid Summit will be a one day event - September 1 - and the conference website just launched. Details are sparse at this point, but you can register any time. We'll have lots more detail, along with a full program in the next couple of days - at which point, I'll update this listing.


Mitel Analyst Summit 09, June 17-19, 2009, Las Vegas, NV



MetaSwitch Forum 2009, April 6-9, 2009, Las Vegas, NV
I've been attending this event for a few years now, and it's one of the best customer forums going. MetaSwitch has quietly built up a solid customer base, and this event really showcases their technology and the quality of the relationships they have with their customers. On Thursday, I'll be moderating a panel on the challenges of serving the consumer VoIP market - really looking forward to that.
Time to Raise or Fold? Consumer Telephony Strategies in a Down Economy
I'm fortunate to be one of a handful of analysts attending, so it gives me a pretty unique perspective on the market they're serving. Here's a taste of what last year's Forum was like in New Orleans. That's going to be a pretty hard act to follow, but Las Vegas is as good a stage as any to try.



eComm 2009, March 3-5, 2009, San Francisco, CA
Emerging Communications 2009 is THE place to be for where telecom is going. Building on last year's inaugural eComm, this event is all about disruption and innovation, and you won't find a better lineup of speakers and topics anywhere. If you pick one event to attend in 2009 - whether you're a follower or a leader - you need to be here.
On Wednesday, I'll be moderating a panel on Voice 2.0:
Voice 2.0 - New Ways to Monetize Voice, Wednesday, 2:00 pm
You can read more about what to expect on the eComm blog, and I've been posting updates regularly on my blog. I can also help you get there in the form of a 20% discount off your ticket, provided you register by February 17. Just drop me a line, and I'll pass along the discount code. Hope to see you there!

2009 TMC Internet Telephony Expo East, February 2-4, 2009, Miami, FL
Can't think of a better place to be in February when you live in Canada. I'll be moderating two sessions, and am involved with two other events during the show. First, the panel sessions:
Service Provider IP Telephony - Considerations, Monday at 12:00 pm
Driving Benefits Through Analytics, Wednesday at 12:30 pm

I'm also presenting during two segments that are part of Ingate's SIP Trunking Sessions:
- 2009 Technology Survival Roadmap - SIP Trunking and Beyond, Monday at 4:00pm
- Just for Carriers: SIP Trunk Intensive Workshop, Wednesday at 8:50am
Attendance is free, and you can register online here.

Finally, on Tuesday morning, I'll be hosting a business breakfast sponsored by the Canada/Ontario delegation that is showcasing Ontario tech companies at the IT Expo. Attendees will get to meet representatives from the following companies: SVKSoftware, Pronexus, Industry Dynamics, Macadamian, Ingenius, OmniWare, ObjectWorld, Jazinga, Phybridge, Callture, Vision Max and Sigma Systems.
Attendance is limited and is on an RSVP basis. The breakfast is primarily targeted at South Florida companies looking to do business with Ontario tech companies, especially those in the delegation. For more information, drop me a line, and I can send you an invitation.



Cisco C-Scape 2008, December 8 - 10, 2008, San Jose, CA


Tekelec 2008 Industry Analyst Day, November 18, 2008, Morrisville, NC






Korea Tech Preview 2008, November 5-6, 2008, Dallas, TX


I've been invited by KOTRA to attend this event, and it should be a great opportunity to meet up and coming companies from Korea. There are a number of companies I'm looking forward to meeting from areas such as telephony, wireless, video, IPTV, robotics and home automation.





Avaya Worldwide Analyst Conference, October 20-23, 2008, Boston, MA



I've attended this event before as an analyst, and this year will be particularly interesting since Avaya has now been privatized, and Charlie Giancarlo is at the helm. A lot sure can change in the course of a year!



BroadSoft Connections 2008, October 5-8, 2008, Scottsdale, AZ










Toronto Tech Week, September 22-26, 2008, Toronto, ON
I'll be moderating the Mobile Marketing 2.0 session, which includes speakers from Yahoo!, Silverback Wireless and Canoe.ca. It's part of the Future Forward: Internet 2010/New Media track running all day Thursday.
Mobile Marketing 2.0, Thursday, 1pm
At the end of the day, there's also the big TTW party at the Revival Bar, which is a very fun venue. Maybe I'll see you there!






TMC ITExpo West 2008, September 16-18, 2008, Los Angeles, CA
This show is a ways off, and for now, I'll be moderating a session on SMB VoIP. I'll update this listing as my participation in the show evolves.
SMB VoIP Options, Thursday at 2:00 pm






 MetaSwitch Forum V, April 22-24, 2008, New Orleans, LA


Panelist: Drumming Up Business, Wednesday, 1 -2 pm






Dialogic Analyst Update Event, April 15-16, 2008, New York, NY







2008 Dimension Data Perspectives, April 14, 2008, Boston, MA






IT360 Conference, April 7-9, 2008, Toronto, Ontario


I'm co-Chairing the Unified Communications track, and we've got sessions running all three days. I'll be the lead presenter for one of the tutorials, and am moderating at least one session.

Tutorial: What Does Unified Communications Really Mean?, Monday, 1-4 pm

We're still finalizing some of speakers, but on the whole, the program is very strong. You view the full conference agenda here.






eComm2008, March 12-14, 2008, Mountain View, California



This is widely being touted as the must-do event in 2008 for the latest and greatest in disruptive communications technologies. You won't find a better speaker roster anywhere, and I'm sure the event will be as advertised, if not better.


I'll be moderating one of the sessions...

Mobile Voice Mashups, Thursday, 2:00 pm


To get some background on the event, and the views of Lee Dryburgh, who's putting this together, you'll enjoy my Q&A interview with him that I did for IP Convergence TV.



Finally, to help make up your mind about attending, I can offer you a 15% discount on your registration. To get this, just drop me a line, and I'll send the code to you right away.










IT Expo East 2008, January 22-25, 2008, Miami, Florida


I'll be participating in this event in two different ways. As I usually do, I'll be moderating a few sessions - see below. In addition, the Government of Ontario is sponsoring a pavilion to showcase Ontario IT/IP companies at the expo. I've been invited by the Canadian Consulate and the Ministry of Economic Development & Trade to open their Canada/Ontario Business Partnering Reception on the second day of the show - Thursday, 4pm at their pavilion on the show floor. Maybe I'll see you there, and all exhibitors are invited.


Here are the sessions I'll be moderating...

Intelligent Interconnects in the VoIP Peering Environment, Wednesday, 11:00 am


A Look at Hosted VoIP, Wednesday, 12:30 pm


The State of IPTV, Friday, 12:30 pm






Test the Nation, CBC Television, January

"Jon's research looks into the marketplace analyzing the impact of new technologies and market developments on IP strategies and IP investment decisions of financial institutions. From a strategy perspective, you can count on his creative talents and innovative thinking. If you enjoy working with high energy, talented and intelligent people; and if you require objective validation, clarity and understanding, that's what you'll get by working with J Arnold & Associates."
Howard Thaw
COO, Iotum Corp.
"Jon has been a valuable resource for us, as he brings a strong understanding of IP, and how TELUS is using it to deliver value to our customers. We often look to Jon as a recognized expert and being well regarded across the industry."
David Copp
Marketing Director, TELUS Business Solutions

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"Jon Arnold is one of the most strategic minds in the VoIP space, and his insights have always been valuable for me as a reporter."
Om Malik
Senior Writer, Business 2.0
"Jon is a high profile strategic thinker, who is able to rapidly focus on given problem/task, grasp a vast amount of information from numerous sources (including his impressive contact network) and distill it down in order to craft strategies around it.

I have known Jon for a few years now, and always enjoy working with him and value very much his reliability, always objective insights into the industry as one of the top analysts in the field."
Alan Duric
Co-founder and CTO, Telio
"Jon Arnold possesses the rare combination of technical expertise along with a pragmatic business sense of the critical success factors necessary to succeed in the telecom industry. He has strong vision within the IP communications sector, and is a true professional who delivers high quality results."
Michael Myshrall
Managing Director, Mercator Capital
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