JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Don’t think I’ve ever had a busier month than this March, and was quite happy having a quieter April. That said, I did get three writeups published, and here they are if you didn’t catch them earlier.

AI Innovation in UCaaS Requires Compliance Balancing Act, TechTarget, April 16

6 Contact Center Trends Shaping the Future of Customer Service, TechTarget, April 9

Take 5 - My Review of Zoom Perspectives 2026, LinkedIn Pulse, April 8