JAA's Communication and Collaboration Review - March 2026 Issue

/

What’s Up? JAA Highlights from February

Below is a digest of J Arnold & Associates activities from last month, including my other forms of original content, along with my social media stats. Details and links for most of these activities can be found on my blog, or posted on my website.

  • Industry events – three in a row last month:

    • ITExpo, Feb. 10-12, Ft. Lauderdale – I moderated four panels

    • Zoho Analyst Day, Feb. 17-19, Austin

    • RingCentral Analyst Summit, Feb. 25-27, Scottsdale

  • Podcast/video - segments recorded and published:

  • Podcast/video – recorded but not published yet:

    • Big UC News; current event topics – pricing strategies - recorded Feb. 23

  • Kudo update – my EM360 podcast with Dialpad was nominated last month for a Most Engaging Podcast Award for Q4 2025 episodes – and has subsequently been voted winner

  • Writing roundup for February – busy month with 5 articles published

  • Media citings – 1 for February, which you can review here

  • Social media highlights – since these stats change every day, they are just a basic snapshot, but they provide a good sense of my industry reach beyond my blog and newsletter. For my business, I use LinkedIn – and here are my approximate tallies during February:

    • 31,843 total views and 36 posts – with travel resuming in February, tallies are much bigger compared to prior months when there was no event travel

    • My top LinkedIn post registered 4,043 views

    • Overall, 9 posts had 1,000+ views, and 18 had 500+ views

    • New stat - my tally of followers is steadily growing – I have added 194 new followers during the past 28 days, and 554 the past 90 days, so that’s roughly 6.2 new followers per day on my LinkedIn feed

What’s Coming? JAA Outlook for March

  • Industry events – four for March:

    • Mobile World Congress, Barcelona, March 2-5

    • Enterprise Connect, Las Vegas, March 10-12 – am moderating 2 sessions, see below

    • vCon Spring, Dallas, March 24-25 – am presenting about Voice AI

    • Zoom Perspectives, Half Moon Bay, March 31-April 2

  • Enterprise Connect update – am now moderating two sessions, and if you’re attending, I hope you can check them out:

  • Active work to keep watch for:

    • Completed/near-completed articles that will run in early March:

      • My review of the RingCentral analyst event

      • Next guest post for Aizan – Copper Sunset, part 2 

      • New writeup for TechTarget about CX trends

      • New article for ICMI and being strategic with AI in the contact center

    • Continued guest posts coming – some with my byline and some without – will post about these as they are published – those with my byline will be shared as they are published

    • Updates are very much in play for: my website, my Watch This Space podcast, and a new publishing platform that I plan to be quite active on, starting now – see below.

      • ITExpo, Feb. 10-12, Ft. Lauderdale – will be moderating four panels

      • Zoho Analyst Day, Feb. 17-19, Austin

      • RingCentral Analyst Summit, Feb. 25-27, Scottsda

  • Active work to keep watch for:

    • Guest blog post about a market research study on AI adoption in the workplace for a leading cloud provider

    • Featured article for the February edition of Contact Center Pipeline

    • Continued guest posts coming – some with my byline and some without – will post about these as they are published – those with my byline will be shared as they are published

    • Updates are very much in play for: my website, my Watch This Space podcast, and a new publishing platform that I plan to be quite active on in early 2026


Hey, Did You Know?

… after moving off Twitter/X some time ago, I’ve been looking for another social channel to replace it. After doing my research, all signs pointed to Substack, and this is my first public notice about it. You’ve probably heard about Substack, and maybe even using it, but in my circles, there’s not much analyst presence there. In that regard, I think I’ll be a new voice in the Substack universe, and as I start building my brand there, the hope is to broaden my audience.
 
I’m very much doing this in soft launch mode, so you won’t see a lot of fireworks about it, but as a newsletter subscriber, nothing really changes for you. I’ll still be publishing it here, and all of you will be getting an email request to follow or subscribe to my Substack feed. I sure hope you follow me there, as I’ll be creating new expressions of thought leadership that I can’t really do using my current channels.
 
My activity on Substack will be additive to the newsletter, and while it’s primarily a platform for writers – that’s me – I’ll also be doing video segments, podcasts, interviews, and in time, sharing things from my personal passions, such as music, travel, cooking, cinema, photography, etc. You’re definitely among the first to know, and to get started, here’s my handle - @jonarnoldanalyst - and a link to my home page there.

  

Want to be the first to receive my monthly newsletter?

Subscribe and get it mailed directly to your inbox at the beginning of each month.