JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

For those who follow me, you’ll know I did a lot of writing in December, and much of that ran in various places over the course of January. Here’s the digest of all that, and I hope you check them out.

Platforms Not Pipes: the Three Business Drivers Shaping the NextGen Telco, preface on Telecom Reseller News for a longer article I wrote for Aizan Technologies, Jan. 27

Three Strategic Ways to Use AI for CX, ICMI, Jan. 19

Future of Work - Key UCaaS Trends for IT Leaders, TechTarget, Jan. 12

CX Trends Enterprise Leaders Should Know, TechTarget, Jan. 7

What Will 2026 Bring for Contact Centers?, Contact Center Pipeline, January issue (pg. 8)