JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Had seven writeups on the go during August, so I was in full writing mode most all month. Only two ran during August, so I’ll have much more to share in the next roundup.

Part Two: How to Take a Strategic Approach with Agentic AI for CX, ICMI, Aug. 31

Moving Up the AI Maturity Ladder, RingCentral Pulse, Aug. 26