JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Output was light last month, but I now have a full slate of writing, with seven new pieces in the queue. Just three for July, and if you give any a read, I’d love to get your thoughts.

How to Take a Strategic Approach with Agentic AI for CX, ICMI, July 17

3 Themes from Infobip’s 2026 Analyst Summit, LinkedIn Pulse, July 21

How to Choose a CX Provider - a Practical Buyer’s Guide, TechTarget, July 29