JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Travel was a constant all through March, and along the way, I managed to keep busy on the writing front. Some was related to the events I attended, and others were just part of my regular cycle of writing for various outlets.

Overall, six writeups were published, and here’s my digest of this output for March. Hope you check any/all of them out, and would welcome your feedback and sharing!

How to Develop an AI Strategy to Improve Customer Service, ICMI, March 25

Telcos and the Copper Crossroads: Where Strategy Meets Complexity, Aizan blog, March 16

Enterprise Connect 2026 – My Three Thoughts, LinkedIn Pulse, March 16

Mobile World Congress 2026 – First Impressions and Takeaways, EM360 Tech, March 11

“AI Cannot Replace Communications” – My Review of RingCentral’s 2026 Analyst Summit, LinkedIn Pulse, March 9

Identity-first CX Blends Customer Convenience and Security, TechTarget, March 3