Writing Roundup for February
/February turned out quite busy, both for event travel and writing. Overall, there were five writeups, and you can review any/all of them below.
ZohoDay26 - My Analyst Perspective, LinkedIn article, Feb. 27
The Case for Agentic AI in CX is Accelerating, RingCentral Pulse, Feb. 9
How to Make a Business Case for Unified Communications, TechTarget, Feb. 6
Assess UC Pros and Cons for Hybrid Work, TechTarget, Feb. 6
Will AI Shrink the Contact Center?, Contact Center Pipeline, Feb. issue
