October Writing Roundup

Got three writeups to share for October - they’re all very different, and I hope you give them a read.

Zoomtopia 2026: Zoom Got It Done! Maybe…, Computerworld, Nov. 3 (article was written during October, but not published until Nov. 3)

3 Drivers for Making CX Better in 2027, ICMI, Oct. 22

NiCE 2026 Analyst Summit - My Review, LinkedInPulse, Oct. 20