JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I have another EM360-related update to share. They produce a few different podcast series, each focused on a particular technology theme. I was just a guest for their Tech Transformed podcast, and as the name implies, it’s about technologies having a transformational impact on enterprises.

On that note, there’s nothing bigger than AI, and for this espisode, the focus was on the contact center, which arguably is the most attractive use case for AI inside a business. I was interviewed by Paula Rios Maya, and thought the conversation went well. Hope you’ll agree, but you’ll have to hear it for yourself - here’s the link - would love to get your thoughts.