’s Communications and Collaboration Review - March Edition
/What’s Up? Part 1- Our Latest Watch This Space Podcast
For this episode, Chris and Jon reflect on key highlights from the recent Future of Work Expo, where Jon serves as event Chair, and Chris was both a speaker and a moderator. The event provided much food for thought, with insights from an eclectic mix of speakers from both mainstream and lesser-known companies. The overarching theme for this episode, however, was AI, and we explore why it’s become so pervasive, and why it’s on par with the Internet as being the most transformative technologies of the digital age. We further explore AI’s impact on FOW, along with the fit we see for big consumer players like Meta and Apple.
For those of you who don’t subscribe to our podcast directly from a commercial platform – you can access it any time here on the new Watch This Space website. Otherwise, the easiest platforms and sources to find WTS are Apple Podcasts, Google Chrome/Google Podcasts, Stitcher, Overcast, iTunes, Spotify and Amazon Music. Believe it or not, we’re also getting found on LinkedIn, Safari, and Alexa-enabled devices. For a more extensive replay archive, you can access all our podcasts here on my JAA website.
What’s Up? Part 2 – JAA Highlights from February
While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from last month, including my other forms of original content, along with my social media stats. More detail and links for most of these activities can be found on my blog or posted on the website.
Industry events - after a quiet two months with no event travel, I had travel every week during February, with five industry events:
Zoho analyst event, McAllen, TX, Feb. 6-8
Future of Work Expo, Ft. Lauderdale, FL, Feb. 13-15
Cognigy CX Summit, Dusseldorf, Germany, Feb. 20-21
RingCentral 2024 Analyst Event, San Jose, CA, Feb. 26-28
8x8 Analyst Summit, San Diego, CA, Feb. 28 -29
Video segments - was featured in two last month, both during FOW Expo:
David Danto’s UC Weekly, which ran on LinkedIn Live, Feb. 19 - interview starts at 5:11 mark – watch it here on YT: https://www.youtube.com/watch?v=6bgYPqlrbLo
Doug Green’s Telecom Reseller News – short video reel here (see below for longer podcast as well), Feb. 14: https://www.linkedin.com/feed/update/urn:li:activity:7163865946426724354/
Podcasts - did three very different segments during February:
Doug Green’s Telecom Reseller Podcast, Feb. 21 - https://telecomreseller.com/2024/02/21/jon-arnold-looks-at-the-future-of-work-at-the-future-of-work-expo-podcast/
Caller ID Reputation Podcast – recorded another episode with Gerry Christensen about current KYC issues for managing telecom fraud, Feb. 19 – will be published first week of March
Kristine Konrad’s new podcast – Innovative Tac-Tips – I’ve been announced as an upcoming guest – recording date TBD
Awards judging – invited back to judge the 2024 UC Awards – details coming
Writing roundup for February - despite all the travel during February, this was my busiest month for writing in a while - details here – if I had to pick just one, this is the one you should read: Zoho Analyst Day – More Than Meets the Eye
Media citings – four citings to report for February
Media coverage for FOW Expo – aside from the general media citings, Future of Work News published five articles about various sessions during the event – I was the moderator for sessions where moderator is not named below:
Feb. 21 – closing session on evolving organizational structures – including Jeff Pulver: https://www.futureofworknews.com/topics/futureofwork/articles/458749-supporting-hybrid-workforce-professionals-discuss-future-work-expo.htm
Feb. 15 – session on how to make hybrid work work: https://www.futureofworknews.com/topics/futureofwork/articles/458712-what-the-key-making-hybrid-work-work-ai.htm?article=%2ftopics%2ffutureofwork%2farticles%2f458712-what-the-key-making-hybrid-work-work-ai.htm
Feb. 15 – session about the role of knowledge management, moderated by Glenn Goldberg: https://www.futureofworknews.com/topics/futureofwork/articles/458715-reshaping-intelligent-workforce-conversation-future-work-expo-part.htm
Feb. 13 – session on the evolving role of cybersecurity: https://www.futureofworknews.com/topics/futureofwork/articles/458681-air-gap-backups-secure-future-work.htm
Feb. 13 – session on the role of endpoints for future of work, moderated by David Danto: https://www.futureofworknews.com/topics/futureofwork/articles/458689-employees-crave-user-friendly-endpoints-it-needs-endpoint.htm
Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of reach beyond my blog and newsletter. For my business, I use LinkedIn – fyi: have now stopped using Twitter/X – so, here are my approximate tallies for LinkedIn during February:
I had 162,938 views and 66 posts – by far the most monthly views ever – over 10X from last month - driven by all the event travel, but also for exceptionally high traffic from one post during the Zoho event
My top LinkedIn post registered 92,747 views – definitely the most ever for me
Overall, 9 posts had 2,000+ views, and 22 posts had 1,000+ views
What's Coming? JAA Outlook for March
Just one industry event for March, but it’s the biggest event in my line of work:
Enterprise Connect, Orlando, March 25-28
Details coming, but I’ll be speaking on two sessions, both on Thursday – the main one is my annual update on enterprise speech tech
Active work to keep watch for:
Two new white papers will be publishing soon – both for Tier 1 vendors
Article previewing my Enterprise Connect speech tech session – will run on No Jitter first week of March
Continued guest posts coming – some with my byline and some without – will post about these as they are published
New projects are in play with several vendors, both current and new clients
Hey, Did You Know?
…travel definitely has its upsides. Aside from all the great learning and networking during last month’s events, the experiences around that alone made it a pretty special month. You can get the gist of the former from my updates herein, but for the rest, here are some nice visuals.
Below: our visit to SpaceX during Zoho’s event in Texas; with Rich Tehrani, CEO of TMCnet during Future of Work Expo in Ft. Lauderdale
From the US to Germany for Cognigy’s Experience Summit in Dusseldorf – with new bestie Victor Belfor from 8x8 during a bier Haus outing, and our server showing how Pork Knuckle is done, German-style
Back to the US, first for RingCentral’s Analyst Event in San Martin, CA: posh hospitality in my “room” – bungalow would be more accurate - and beautiful view from the Clos LaChance Winery during our tasting dinner
Second stop while in California – San Diego for 8x8’s Analyst Summit: the classy and eclectic US Grant hotel, and under the big lion with colleague Derek Top at the San Diego Zoo – thanks for the photo, Blair!
