VOICE Summit 19 - My Session - Voice and AI in the Enterprise

If you’re attending Voice Summit 19 next week in Newark, it’s time for a shout-out for my executive panel session. We’re on at 3pm on the Tuesday - July 23 - and we’ll be talking about a topic that’s central to my ongoing research - the impact of AI on voice in the enterprise. I’ve been calling this the “New Voice” for a while now, and if time allows, we’ll talk about what’s happening both in the workplace and the contact center.

Joining me will be Collin Davis of AWS, Yingbo Zhou of Salesforce, and Jason Ouimette of Noble Systems. Details about our session are here, and I sure hope you’ll join us. There are 17 tracks running, so attendees will need to plan carefully - it could get hectic!

To further keep on top of things, my twitter handle is @arnoldjon, and for a preview of the session, here’s a video interview I did with Pete Erickson, the force behind this event. Also, tomorrow, look for a Q&A interview from me here on the VOICE Summit blog page.

Finally if you haven’t registered yet, you can save 15% using this link and my promo code, JA309.

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New Podcast with 8x8 - How Collaboration is Transforming Business

I just finished doing another podcast recording with UK-based EM360, this time with Mayur Pitamber of 8x8.

We covered a wide range of topics around how collaboration technologies are transforming business, both in the office and the contact center. A central theme is engagement, and what cloud-based offerings bring to make it better than what businesses are experiencing now. Here’s the link to our podcast, and would love to hear your thoughts.

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Newsletter Time - July Issue

Subscribers have their newsletters by now, and for everyone else, even if just a bit curious about my work, you can sign up here, and get the July issue via email in no time.

The content is not published elsewhere, and subscribers get first access to our podcast. The latest topic is a recap of two conferences from June - Realcomm from Chris, and 2600Hz from me.

Otherwise, if you don’t know, there’s an archive of previous podcasts here on my website. Later this month, I’ll add the current podcast there, but if just have to hear it now, you’d better subscribe.


June Redux - My Perspectives from Four Conferences on No Jitter

It’s time for my latest No Jitter post, where I’m a regular contributor as part of the BCStrategies team where we provide weekly thought leadership.

June was an unusually busy month, including four very different industry events spread across three countries. I can’t imagine anyone else out there having been to all of these last month, so it’s fair to say you’ll get a unique perspective from this roundup. If you like my take on things, then I’m sure you’ll enjoy my latest on No Jitter, and you can read it here. Would love to hear your thoughts, and as always, feel free to share.


VOICE Summit 19 Update - What I'll Be Doing There

Billed as the “world’s largest voice event”, this sounds like something I really should attend. It’s now just two weeks away - running June 22-25 in Newark, NJ - and the marketing effort is in high gear. I’ll do my part with this shout-out and update on my roles beyond attending.

First, I’ll be leading a panel discussion on Tuesday at 3pm - “Voice and AI in the Enterprise - Executive Briefing”. Joining me will be Collin Davis of AWS, Yingbo Zhou of Salesforce, and Jason Ouimette of Noble Systems. Am working out the topics now, and I sure hope you can join us. I’ll be socializing this over other channels, but for now, all the details are here. You’re going need to that, as there are 17 tracks, so choosing sessions and navigating your logistics is going to be challenging. But really, why would you attend any other session at that time? :-)

Second is my role for the VOICE Summit Awards. They’ve gathered tons of submissions across 12 categories, and I’m one of the judges. I’m evaluating about 90 submissions from four categories, and am just about done with that. At this point, I’m pretty saturated going through all these, but there are definitely some cool entries that I plan to start following now.

Otherwise, I have two quick items to add:

  1. If you haven’t registered yet, you can save 15% using this link and my promo code, JA309

  2. On July 5, I did a livestream interview with Pete Erickson of Modev (the company behind the event), and if you haven’t seen it, look for it here on their Facebook page

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