Season 5 of Watch This Space continues with an episode titled “The Technology of Trust – Digital Identity, Communications and the Future of Work”. Jon and Chris examine the relationship between personal identity and communications in today’s digital world, which lacks the security safeguards natively built into analog technologies. We discuss the challenges to keep technology innovation such as Web3 moving forward where trust is compromised, even for everyday communications. New narratives will be needed, and the concepts of synthetic media and media provenance were introduced as examples of what this new landscape will look like.
For those of you who don’t subscribe to our podcast directly from a commercial platform, you can access it any time here on my website, or on the Watch This Space website.
If you don’t know where to subscribe to Watch This Space, it’s posted now on many of the leading platforms – namely iTunes, Spotify, Google Podcasts, Amazon Music, and Stitcher.

What’s Up? Part 2 – JAA Highlights from February

While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from the previous month, including my other forms of original content, and my social media stats. More detail for most of these will be on my blog.
Conference roundup – absolutely nothing for me in February - and I’m not complaining – starting this month, I have a mix of in-person and virtual events on the calendar through June, and am looking forward to getting back to live events – finally!
Webinar – with Vonage, Feb. 10 – Decode the CPaaS Opportunity – accompanying white paper coming soon
New kudo – this is my fifth industry accolade so far in 2022, coming from Channel Futures, where I was named a top 50 “channel influencer”
Writing roundup – just one public post with a byline this month, on TechTarget – Reassess Enterprise UCaaS Deployments in a Hybrid Workplace
Media citings – was quiet, with just 1 citing
Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of reach beyond my blog and newsletter. For my business, I use Twitter and LinkedIn, and here are some approximate tallies for February:
- For LinkedIn – I had 11,333 views and 17 posts – very similar to January
- My top LinkedIn post registered 1,483 views and overall, 8 posts had 500+ views
- For Twitter – there were 6,172 impressions, 1,306 profile visits, 25 mentions, 14 tweets, and 21 new followers – stats are way down from January, largely due to having no events to tweet about, but that will change in March for sure
- My “top tweet” was about 8x8’s earnings results, with 830 impressions, and overall, 4 tweets had 300+ impressions
Updates were recently added about my musical interests, with both new video clips and photos, including our latest gig in November at the SCTC conference. For those who don’t know about my fun side – we all need that! - you can find this on the My Music tab.

What's Coming? JAA Outlook for March

In terms of this month’s event activity, the biggest industry event in our space is finally back in-person – Enterprise Connect, where I’ll be speaking – along with two virtual vendor events for analysts:
- Mitel NEXT, March 9
- 8x8 Industry Analyst Event, March 16-17
- Enterprise Connect 2022, March 21-24, Orlando, FL
Speaking of upcoming events, my speaker recruitment efforts continue for Future of Work Expo, running June 21-23 - I’m returning as Chair, and here’s the agenda page – please get in touch to learn more, either for speaking or sponsoring/exhibiting
Speaking of speaking at events, I’ll be giving my 5th state of the market update for AI and speech tech in the enterprise at Enterprise Connect – am speaking at 8am on Monday, March 21 – details are here, and you can save $400 on registration using promo code Arnold22
In terms of current client work, here’s what I can share:
- New white paper and e-book for a Tier 1 collaboration vendor – both should publish this month
- Starting a series of thought leadership pieces for a leading contact center vendor
- Continued blog posts ghost-written for a contact center vendor
- Book review to be published in early March for a new book co-written by the CEO for a Tier 1 vendor
- Signed off a 2022 agreement for series of thought leadership initiatives with a Tier 1 global tech vendor

Hey Did You Know....

… that robots can strut, preen and dance just like the Rolling Stones?

They sure can, thanks to the super-cool work Boston Dynamics is doing with AI and other technologies. But the bigger question is… can they sing like the Rolling Stones? This may seem like an odd question, but it’s what I do, and I’ll have more to say about it during my Enterprise Connect talk. So, if you’re still on the fence about coming to the event in Orlando later this month, this just might start you up.