Latest Interview - State of AI with Nutun

I don’t post a whole lot on LinkedIn - and I dropped off from Twitter/X last year - but I’m busier than things might appear based on my social media activity.

Over the spring/summer, I had two surgeries, which slowed things down quite a bit, but am past that now, and for the writing and speaking I’ve been doing, some is coming to market now.

Here’s one of them, which was recorded during the summer, and just published last week. This was a video interview, where I was the guest Episode 2 of The Global Experience. It’s probably more accurate to call it a podcast, and is available in two formats - video and audio-only. More on that in a moment.

The podcast is produced by Nutun, a BPO provider based in South Africa, and I’ve been getting to know them since first meeting at Enterprise Connect earlier this year. I was interviewed by Bryce Cressey and Natalie Billson from Nutun, and let’s just say we’ve become fast friends.

Being Episode 2, the series is brand new, and I was happy to be an early guest. The broad topic was AI, and we talked about its evolution, how it’s being used with both UCaaS and CCaaS, and where it’s going. We could have gone on much longer, and maybe we’ll get to do it again soon.

As mentioned, the replay is offered in two flavors, and here are the links to check it out. First, for audio-only, it’s hosted here on Buzzsprout. Then for the full video experience, you can watch it here on their YouTube channel. Either way, I hope you like it, and any feedback or sharing would be much appreciated.

August Writing Roundup

Was a light month for writing, and just about everything else, but will hit the ground running after Labor Day - things are set to ramp up again then, and will be as busy as ever. Just two posts to share, and I hope you give them both a read!

RingCX AI: Blending Intelligent Automation with Personalized Support, Aug. 29, RingCentral blog

How AI Helps Address Core Challenges for Utilities, Aug. 21, No Jitter

Catching up on July Activity

Regular followers will have noticed I’ve been blogging less frequently, and am not really sure if this is a blip or a real change. As you know, I’m pretty old school, and I don’t know too many people who have been blogging continuously as long as I have - going back to 2005.

The reality is that most of my activity is tracked on LinkedIn, along with my newsletter and podcast. I continue to blog, however, as this is the entry point for many people who learn about my capabilities and offerings once they find my website.

Speaking of the website, there are some refreshes coming, and I’m very much aware that some sections aren’t up to date, and I’d like to make the site more engaging - more to come on that.

All that aside, I have been staying busy throughout July, but that’s not reflected here on my blog. So, I’m going to rectify that right now, with a simple tally of things you might want to check out, ICYMI.

Intelligent Thinking AI Summit - was a speaker at this virtual event, July 18

No Jitter - my latest article, AI in the Enterprise - Are We Missing the Best Use Case of All?, July 17

Let’s Do Video Boardroom - finally, my first guest appearance on David Maldow’s long-running interview series: the Future of UC and Contact Centers, July 15

UC Today - was cited as being a UC All-Star, July 11

Big UC News - was part of the panel for the latest edition of this industry news roundup, July 8

Watch This Space Podcast - our July edition: HPE Discover and NICE Interactions - Reflections on Latest Industry Events, July 3

Aizan Blog - my latest guest post: Communications Tech Events to Attend - an Analyst’s Take, June 28