JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

For those who follow me, you’ll know that August was writing-heavy (and some of July too), with many of these pieces being published during September. Some were published during late August, and there was some new writing done and published during September as well. All told, 11 writeups were published during this run - am sure that’s the most ever for me, so writing is alive and well, at least here.

Specific dates aside, I’ve been doing a lot of research and writing about a wide range of comms tech and AI topics over the past several weeks, and now that it’s all been published, this is a good time for a summary post.

I shouldn’t have to say this, but these days I kinda have to - all of my writing is done by me, not AI. No slop here. Every writeup is original with a distinctly human point of view. AI definitely has many valid use cases, but this isn’t one of them.

I don’t expect anyone to read them all - but maybe you should - and if you do, I’ll happily buy you a drink or two if our paths cross at a future event! Here goes…

Alianza Navigate26 - It’s a Matter of Time and Getting to the Crux of What Telcos Need to Modernize in the Age of AI, LinkedIn Pulse, Sept. 18

Why Network Monitoring Modernization is Crucial for Telecom Evolution, Aizan Guest Article, Sept. 16

What Am I Most Worried About with AI?, LinkedIn Pulse, Sept. 16

Getting Voice Infrastructure Right When Deploying Voice AI for CX, CIO Magazine, Sept. 15

My book review for The Negotiator’s Compass, by Dr. Howard Thaw, Amazon, Sept. 15

Why eSIM Holds the Key to Unlocking True Mobile UCaaS, No Jitter, Sept. 14

How AI Agents Transform UCaaS Workflows and ROI, TechTarget, Sept. 11

Where Voice as a Contact Center Channel is Headed in an AI World - co-written with Blair Pleasant, No Jitter, Sept. 8

Mistakes to Avoid When Choosing a CX Provider, TechTarget, Sept. 3

How to Take a Strategic Approach to Agentic AI for CX, Part 2, ICMI, Aug. 31

Moving up the AI Maturity Ladder, RingCentral Pulse, Aug. 26