May Writing Roundup

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I had a heavier-than-normal travel schedule in May, so writing was on the light side. Still managed to get a few things out, and here’s the digest.

Re-Thinking the On-Hold Experience, white paper for Aizan, May 31

3 Best Practices for a Successful UCaaS Migration, TechTarget, May 23

Are We Moving Too Fast with AI?, No Jitter, May 23

How to Manage Telecom Fraud, Contact Center Pipeline, May issue, May 4