JAA'S Analyst Blog - Current Posts

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The folks at Enterprise Management 360 have been keeping me busy lately, leading a variety of podcasts with sponsors. This time around, I was paired with UK-based Speechmatics, and VP of Products, Ian Firth. We covered a mix of topics related to voice, and how it’s evolved in the digital age, leading up to today’s cloud-based and AI-driven applications, which I’ve dubbed as the New Voice.

The company has a strong speech-to-text offering, and we talked about how applications like this and other variants of speech recognition are providing new forms of business value, both in the enterprise and in the contact center. I don’t get to the UK much, so our paths hadn’t crossed - until this week at the Vonage analyst event, where they were exhibiting as a partner. Small world.

You can check out the podcast here, which has just been posted to the EM360 site. As always, feedback and sharing are welcome.