Authored Articles
Separate from JAA's ongoing content, Jon regularly authors short-form/mid-length written thought leadership pieces for a variety of publishers, industry events and clients. Examples below include articles, guest posts and Q&As - case studies and ghost writing are other scenarios - and others can be shared upon request.
POTS Replacement - More Complex Than You Might Think, No Jitter, April 11, 2023
The Year of AI: Impacts on UCaaS and CCaaS, RingCentral Blog, April 4, 2023
Getting Beyond Voice: Selling More and Making More with Cloud, Channel Futures, Jan. 18, 2022
Why the New Age of Voice Will Create New Business Value, No Jitter, Nov. 22, 2021
UC and CC: Better Together for Cloud Migration, No Jitter, Nov. 18, 2021
High Availabililty Direct Routing - Key to Adding Telephony to Microsoft Teams, BCStrategies, March 13, 2021
Unified Presence - the Real Challenge for Cross-Platform Collaboration in 2021, NextPlane Blog, Jan. 13, 2021
Voice-Enabling Microsoft Teams - the UCaaS Opportunity, SIPPIO, Jan. 7, 2021
Big Data Analytics - What Contact Centers Can Learn from the Tampa Bay Rays, Customer Magazine, Dec. 2, 2020
Spotlight on Session Border Controllers - Q&A with Ingate and Outlook for 2021, BCStrategies, Dec. 1, 2020
Direct Routing as a Service - a Better Way to Enable Telephony in Microsoft Teams?, guest post on UC Today, Oct. 23, 2020
Why Voice Has Extended Value for Financial Serivces, Smarsh Blog, Oct. 15, 2020
Bringing Canadian Business into the World of Digital Communications (3rd in a 3-part Thought Leadership Series), Digitcom, Sept. 1, 2020
CX, Remember, It’s Their Experience, Not Yours, UC Today Market Guide - guest article - pg. 9, May 2020 (PDF available on request)
How Speakerphones Add Value for Collaboration, BCStrategies, March 18, 2020
Future of Work Conference Chair Jon Arnold on Changing Careers, Job Training, AI and ML, TMCnet Comm and Tech Blog, Feb. 4, 2020
Natural Language Generation - the Next Wave in AI-Driven Speech, EM360, Feb. 13, 2020
Workforce Management - Remember, the Customer is Always Right, guest post on Talkdesk, April 25, 2019
Telephony: Foundational for Today’s Voice and Tomorrow’s Collaboration, guest post on UC Today, April 11, 2019
Rethinking Customer Support with Office 365 and TouchPoint Agent, SMBnation, March 2018
