Audio links for original podcast:

· Here, on the dedicated Watch This Space website

· Here, on the Podcast section of my J Arnold & Associates website

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Jon Arnold

Welcome to Watch This Space, the podcast about future of work. Every month, we bring you insider perspectives on how digital transformation, emerging tech, and generational change are shaping the future of work. We are two analog guys finding the groove for all of this in today's digital world. I'm Jon Arnold, and these trends are my focus as an independent tech analyst in my own company, J Arnold and Associates.

Chris Fine

I'm Chris Fine. I'm an independent consultant and strategist specializing in workplace technology, IoT, and security. My company's integrative technologies. Hello, everybody. Hi, Jon. Welcome to another month of Watch This Space. It's been a busy month, right?

Jon Arnold

Yeah, sure has. And aside from the world burning up, I mean, it was just as hot in Las Vegas as it was in Toronto. And I'm saying that facetiously when we were both at events recently in Vegas. That's how hot it was in Toronto. And it's not something you're normally getting at this time of year. But we don't control the weather. We just go to cool events, right?

Chris Fine

That's right. The weather was hot. The event was cool. I find that the heat in Las Vegas and desert places like that doesn't really bother me as much. I mean, I wouldn't want to be baking out in a parking lot or something. Maybe, you know, like if it was a flea market and I was at my old radio equipment table, I'd want to have a tent. But when you're going to events, even though you end up walking in Vegas, as everybody knows, you don't spend that much time outside. And it seems a lot cooler walking in that desert heat than it does with the soaking humid heat we've been having on the East Coast and maybe up in Toronto too, right?

Jon Arnold

Exactly, And you know, as hot as it does get, you know, 105, 110, As you say, you can walk outside in that weather for a little while. But flip side of that is inside the hotel, at least where I was, they had our room at like 65 degrees. I mean, it was just so cold. It's just ridiculous. It's just such a waste of energy and effort to fill these empty hotel rooms with really cold air for nothing. But that's how they do it. If anything, maybe it's to freeze you out of the room so you go to the casino. Maybe that's the strategy.

Chris Fine

I think that's it. I think that's it. They were known in the past for doing everything to try to keep you out on the floor or keep you, know, spending money someplace, right?

Jon Arnold

Yeah. No windows, no clocks. Just, you know, why spend time in your room when you can be playing cards and crops? So.

Chris Fine

Or going to a corporate event, right?

Jon Arnold

Yeah, that's what we do.

Chris Fine

Yes, we were actually ships passing in the night because you were out there a couple of weeks ago and I was out there last week, right?

Jon Arnold

Yeah, so we were both Vegas guys for a little while and I have not been there, I don't think since the pandemic actually. So it's been a while and like all big cities, not that I would call Vegas really a big city, but the construction just never seems to stop. And I just can't get over, I know they're, obviously they've demolished a lot of the older hotels to make room for the new ones. But in this day and age, it's incredible to think about in this, especially when you think about climate implications, how they just keep growing this city in the middle of a desert. And I can only presume that they have locks on their contracts to keep the water flowing because that place becomes a desert if the water goes away.

There's no reason to be there if you don't have water. But they still, it's just, you'd never know there were any issues. It's just a full speed ahead, just keep building more hotels and bigger and bigger. And I know people are moving there now to live a gamble. So it's a destination in itself, which is, that's cool, I guess. But anyways, I just find it like since the last time I was there, it just keeps getting bigger and bigger. So either they must know what they're doing or they just don't care and just keep it going at all costs. I'm not sure.

Chris Fine

I don't know. I mean, I'm pretty certain that when you think about the revenue in Las Vegas today, gaming, as they call it, is really not the majority anymore. It's all the events, right? It's the restaurants, it's the other form, it's the shows, it's the other forms of entertainment. But I read a while ago that had all eclipsed gaming as their primary revenue source, and the casinos are still there, obviously. But there are so many other activities that have been built up that it's pretty much all the other stuff adds up to more than the gaming.

And it's also the perfect, just to squeeze one more thing in, to me, it is the best place to have a conference or a corporate event anywhere, especially if it's large. You know, you can have a small event pretty much in any city and find a good place. But if you're going to bring in a large number of people and move them around and have all kinds of presentations and everything and house them for three or four days. I just don't think you can beat that city. It's just great. You fly into the airport, you're in your hotel, whatever it is within 10, 20 minutes, and then it's a lot of walking, but it's pretty convenient, right?

Jon Arnold

Yeah, for sure. In that regard, they definitely know what they're doing. And everybody says, they kind of dread, to Vegas again, it's like Vegas or Orlando or kind of like the conference towns. But as you say, you can dread going there. But as you say, the experience you do have, it is pretty, pretty hard to beat it's just certainly in tech space, people like to try different things and it's a young crowd becoming a younger crowd anyways, but that's where the fun is. it's hard to beat, Yeah.

Chris Fine

Speaking of attractions, I was out at the Hewlett Packard Enterprise HPE. Discover Conference, which is also the HPE Aruba Networking Atmosphere Conference. They're all one thing now. Atmosphere used to be a separate physical event, but now they've all combined. So it was super exciting because I usually came in on the networking side, but to see all of HPE was a real eye-opener. It was fascinating.

The main theme was really AI, which is always interesting, as we've talked about before, to see where that fits in a particular company and their ecosystem. And this was, HPE, all their partners, all their vendors, all their channel partners, their technology partners, as well as their own people. And Antonio Neri, the CEO, gave the keynote at the Sphere, which for anybody that doesn't know is a huge one amazing venue there that just came online last year where it's incredibly high tech. Basically, if you've ever seen an IMAX movie where it's all surrounded on the ceiling and you put that to almost 360 degrees, that's the sphere. And it's millions of LEDs in a very, very high-resolution display. So if you've ever been an AV guy, right, I mean, I was the person who worked the projector around during classes when I was in elementary school because I knew how to run the film. If you ever grew up in that thread and all of our collaborative technology and conference rooms, AV and everything else, this is like the ultimate dream you would ever have.

So the keynote was about AI primarily. And it was very interesting because sometimes HPE has a lot of different parts to it, because it split off from the original HP, the big HP. And HP for many years, big HP, was a fairly innovative company. But then they started, you know, more or less in the time when Carly Fiorina was there CEO back in the early 2000s, they started to just kind of be cranking out products.

They had innovated so many things and they owned so many markets, like for example, printers and on the consumer side and computers and laser printers and all that kind of stuff. But it got to be where they found some bread-and-butter products and they just have been selling them over a period of years. But underneath that, and Antonio Neri has really pushed this in his tenure as CEO after the former CEO, Meg Whitman, really set the whole thing up and managed the separation from the rest of HP and all of that. It's getting very innovative again.

And what was interesting to me about the keynote, and which by the way, featured as a guest speaker, Jensen Huang from Nvidia, the most successful company out there right now, was how much with its various acquisitions and various pieces and parts and its tradition of R&D that HPE actually had to bring to the AI world, particularly in terms of infrastructure. And I'll give an example because they talked about it in the keynote. So Jensen and Antonio were talking about the need for supercomputers, you know, really, really concentrated computer resources.

It turns out that HPE is a longtime leader in liquid cooling technology because of their acquisition of Cray going back years, supercomputers and all the research they've done since then. And so they have a lot of expertise and knowledge to create these supercomputing centers that then add technology like Nvidia to do this AI-specific network and graphic processing. And so it's an interesting combination in addition to all of their position as a server and storage vendor and a networking vendor to enterprises. You know what I'm saying? It was a sort of a look forward that was very interesting.

Jon Arnold

There's a lot there, Chris, right? And wasn't there also talk of them merging or partnering with Juniper?

Chris Fine

Well, that hasn't closed yet, so there's not much to say, but yes, I mean, The acquisition was announced that Aruba and Juniper would combine. And so that has not closed yet. So there's not much to say. But eventually, if that all goes through, yes, those two entities will be combined. And if you look at the analyst reports on it, they're generally pretty positive. I mean, Aruba has a really good position in enterprise networking. I've done work for them over the last few years, and they're really innovative. They're head of the game on Wi-Fi 7, which is the new standard. They're incorporating AI all through the network, and they're also very advanced with IoT, which is, as you know, the area that I tend to work in for smart buildings and smart workplaces. So yes, that that combination in theory is going to happen and they've announced a close hopefully by end of 24, early 2025.

Jon Arnold

So the big get bigger and consolidation like in other spaces. So who's that going to leave in that space? I mean, Cisco.

Chris Fine

Cisco, of course, who's the biggest player, but if it were to happen based on numbers of the past and just what you would combine in a pro forma analysis, Aruba is already a pretty strong second and the combination would make an even more market share for the two companies combined versus Cisco. And then I think you have Extreme, I think, still in there. And you have then you have a lot of companies that are sort of the next layer down, more SMB oriented, like Ubiquity. Although Aruba also services a lot of SMB and even high-end home integration with their instant on portfolio. But I definitely, it's going to be more of a chunk of share going to if the combination goes through, right?

Jon Arnold

Yeah. Well, I mean, as we talk about big tech pretty regularly, and this is just, I think, another example of that. You know, these, again, the giants and Nvidia is one of them that are kind of charting the course for, how AI is going to go, right? I had this call, I had a call the other day with someone, we were doing a podcast comparing the disruptive nature of VoIP when it first came out to the disruptive nature of AI today and how it's different.

You know, when VoIP came out, it was like Vonage, it was VocalTec, the real pioneer companies who brought this stuff to market to get it beyond being a hobby technology. And those are the ones, they created the market from nothing, but they were still small disruptors. AI is probably going to be way more impactful than VoIP ever will be. But we're going through a similar kind of like cycle where this technology is kind of coming to market now. It's so transformative and impactful. But this time around, it's not the startups. who are doing it, right? It's the Googles and the Microsofts and the HPEs and the big tech guys who are setting the agenda. So I just find this level, this era of innovation and transformation is going to go a lot differently.

Chris Fine

I think you're right in some respects because there are some big companies who not only produce innovation AI, but also consume it and, you know, to serve their customers, right? Somebody like Meta or Google. But there's also another co-revolution, and I think this is, HPE and some of the other companies, IBM, are involved in a revolution in the infrastructure, down to the chips with Nvidia and some other companies where, we've seen transformations in the core computing slash storage, infrastructure platform over the years, going back to the invention of microprocessors and ultimately what that did, and then the invention of RISC and ARM processors that are in phones, right, and could be miniaturized to produce essentially really powerful computers in tiny form factor.

But the revolution that's going on right now is just an incredible ability to process information in new ways. And in order to do that, you need a revolution in infrastructure. And after probably 40 years of 50 years of sort of, I would say, Intel, AMD, ARM kind of computers, now you're getting these specialized AI processing machines based on essentially GPU technology and even new directions like quantum computing, where the amount of information and calculation that they can do just dwarfs prior platforms. And so when you combine that with all the software and then the enormous market to consume it, is a gigantic thing. That's kind of how I see it. I don't know if that matches what you think.

Jon Arnold

Yeah, it's not my native territory, but I definitely perk up about quantum because I did get to do a little bit of work in that area a couple of years ago. And this arms race that we're in with China to see who can make it viable is a really big deal because once you have that computer capability, to do quantum calculations, et cetera. And in everything that comes with that, it renders all forms of cryptography useless. Whoever wins the race first is in a position to basically checkmate your opponent in terms of saying, we can crack any code you have. Nothing you have is secure. And that's a really scary thought if the bad guys want to really be the bad guys, right?

Chris Fine

There was a fair amount of talk about governance too. how do you create a structure of ethics and all that? But fundamentally, and that's of course, key to the whole thing. But I just feel as though, and as you've said, you've been to a few more AI focused conferences than I have lately. And as you say, it's just, it's running forward at an unbelievable speed. And what's happening is AI is creeping into so many things and you don't even always see it, like all the stuff that Google is doing with Gmail and search.

For example, Google added a folder under Gmail and didn't really seem to tell anybody called important. And how they decide what's important is they read all your mail, which we already knew, and they apply AI to it and say, well, based on all your reading preferences and based on subject matter we've deduced from this e-mail and who's sending it and a million other parameters. This is important to you, which is in my mind fairly creepy, although you can turn it off.

Jon Arnold

Yeah.

Chris Fine

And they added AI to their search and it's gotten mixed reviews.

Jon Arnold

Yeah. The prompts are everywhere now. Like anytime I'm doing an e-mail or a text or whatever, you know, the option pops up, you know, do you want AI to write this for you? Right. And so it's, they're just putting it in front of you to make it very kind of digestible and user friendly and stuff. And, you know, everything to me comes back to, you know, Orwell in 1984. We're basically Big Brother knows everything about you. The only thing it doesn't yet have access to is thought. And that's the last frontier. And I don't want to get too dystopic about it, but let's leave it alone for now. But it just seems like we are trudging along in this direction, whether we like it or not.

This is why I keep bringing up the big tech thing because as you say, it's becoming invasive in everything we do. Like you say, that's just come out of nowhere recently. We're not even being asked, but they're pushing it to you and it's making it much easier to kind of get everybody to conform and do things the same way and follow the AI lead, et cetera. And so I got mixed feelings about it. It's one thing to talk about the technology for all its wonderful capabilities, but how it's being used and brought to market.

Again, with the market power that the big guys have, we've talked every now and then about the regulations, like you say, Chris, the guardrails. So I know EU is just brought forward a case against Apple. And I think they've already done it with Meta about, because they call them gatekeepers in the EU, that they have this disproportionate market power. And so now the penalties start to kick in. And let's see if it has teeth. But we're still in charge of this thing if we do the right things. Anyway, that gets a little dreamy for where we're going. But let's stick to the knitting. And so let's wrap up on the HP things. And what were the big takeaways for you that you felt?

Chris Fine

The AI, the focus on AI, number one. And I just wanted to mention on the networking side, I think Wi-Fi 7 and its capabilities are going to be a pretty big leap in terms of the capabilities of networks. I think we're already well along the way, but I think certainly the wireless workplace is a reality, and this is just going to make it even better and also add more capability, things like outside coverage.

At least on Aruba's side, they keep adding more IoT capability, which is fantastic, so that now those of us who work in that area can add IoT processing and sensors in a very secure way that's easy to add. I also just wanted to mention that we talked a little bit about this, but I think that the whole idea of indoor GPS and what that's capable of doing is just going to continue to grow. I think it's moving more and more toward not having to run some app on your phone to make it operate, like to show a map or something. It's just going to be like it is everywhere else, all just inside.

And if you think about what that can do on a floor plan or in analyzing the utilization of space, I think that's just going to continue to grow as an attractive thing for many different applications. I think also security in the network, of course, always gets more and more important. So the idea of applying AI analytics to the traffic over the network and who's connecting is just more and more important because you can't really make an infinite number of if this, then that kind of rules to protect against marauders and misuse and rogue devices and things like that. So I just see that continuing to advance.

That was a few takeaways, at least for me. I did two sessions on IoT that was privileged to do that. Audience was very engaged. I did one on return to work and where that's going. And there was more, I didn't even need to use my list of questions. There was so much dialogue with the audience. And I did one more generally on the power of IoT and smart workplaces. And that audience was very engaged too. So overall, it was a good event and I'll wrap up with that.

Jon Arnold

For our broader themes here, that's very relevant. And you know, when you get a peek at the leading edge of what's coming, like you say, with the, GPU and, inside these workspaces, I think about things like going the other way, with what we call telephony POTS replacement with the carriers being able to walk away basically from copper infrastructure. And now anyone who wants to keep using it has to pay exorbitant costs to keep any form of analog telephony going. And when you get into the building maintenance stuff and all the operations things around elevators and, alarm systems, et cetera, et cetera, where you need a POS connection somehow to reach emergency services.

I can see a growing role here, like for AI, when you talk about space utilization and potentially even like wayfinding for if there's, say, an emergency in a building, it could probably identify the safest route for employees to leave or exit the building, that kind of thing. So I can see there being some advanced capabilities that, as good as POTS is for what it was built to do, this is another layer where it can actually be better in terms of safety, right?

Chris Fine

Well, I think along those lines, one of the few limitations of a completely non-traditional telephone system, a complete voice system has always been E911. So to your point, with indoor GPS and precise location, that makes things a lot safer, which is a big concern because in the world of hybrid work, the offices aren't as crowded and you want to be able to detect with a combination of location and AI, because people can't watch monitors all the time. You want to be able to detect anomalies, but that's a whole other topic. It's one of my favorites. We could talk about in another time.

Jon Arnold

Yeah, good stuff. Okay, so let's shift gears because I know we're going to, we tend to run longer as we always like to think we are, but here we are. So I'll stay in Las Vegas on that vibe and I'll talk a bit about the nice interactions event that I attended in. You were at, you said you were at the Venetian but some of the talks were at the Sphere, right?

Chris Fine

There were only two events at the Sphere, was the keynote and then there was a concert, which I am really sorry I missed. I've been having some back issues. But Dead and Company is the resident band there right now, so I would have loved to see that. But the rest of it was at the Venetian Conference Center. Yeah, the giant Venetian Palazzo complex there.

Jon Arnold

Yeah, ride the gondola.

Chris Fine

You had to ask a gondolier where one of the restaurants was, but fortunately he was pretty helpful.

Jon Arnold

Yeah, they can make anything in Vegas. Yeah, it's pretty incredible. So our event was at the Fontainebleau, which is up the road towards the very end of the strip. And yes, I had a view of the Sphere, but did not get to there. Yeah, it's just the city, as I said before, just keeps getting bigger and bigger. But for this event, it was a customer event primarily. So there were about, I think, 2,500 people there. It was pretty big, good size event for certainly our space. And for those of you who don't know, NICE, and that's in caps, N-I-C-E, they are one of the leaders in the contact center - now we call customer experience space.

And, you know, their story is very much about AI and how it's being used now to transform the whole CX, the whole customer experience thing to get, to basically get smarter, faster, better experiences for customers when they have to reach a contact center. So NICE has been pushing, I think, the edges in the AI space for quite a while now. They are certainly one of the best examples of how they're taking it to the next level - that's what this event was largely about.

They walked the walk really well, Chris. They demonstrated through, they had several customer keynotes who talked about, where their starting point in the journey was and how they were getting results from AI. Whether you look at the numbers, in terms of, the success metrics or just the impact on the way they think about things, the way they do things. It was pretty impressive.

What also stands out for me is how some of their key customers, such as in the insurance industry and in the hospitality space, I think it was Hyatt. These are big brands. and talking about how the challenges in particular for hospitality coming out of the pandemic when people were not traveling, the hotels were sitting empty for a large degree, and then all of a sudden people want to travel again and they want good experiences. And so they talk about, yes, customer service, but also how these technologies help make the brand experiences even better.

So helping basically people, customize their travel plans and to kind of tailor it to what their lifestyle kind of preferences take them to. It just points to brands, and I say brands rather than businesses. They're getting much more sophisticated now in the area of marketing and really getting at what consumers really value. And it all comes from having the data. You talk about having the data for the networking inside an organization, physical space, which is very important as well. But in the marketing and sales world, when it talks about brands growing and really maximizing their potential with their customers, this data thing is really big and companies like NICE really understand this very well and they are, when they partner with these guys, they really are taking it to that level, right?

So it's not about how do we get your problem solved 10 seconds faster. You know, they're way beyond that. This is much more about creating these longer-term relationships with customers and really getting inside their heads about what what's important to them. And then the power of AI, like you say, Chris, with these super fast capabilities here, it's more about the scale of being able to capture data from their entire history with you.

And not just getting the numbers around, you know, how much you spent with us last year, but also more about AI kind of anticipates like sentiments with customers and they kind of like envision they can on the fly create these scenarios for agents to work with that are pretty likely to work. So just given the entire history of a customer, their preferences, their highs, their lows, all that stuff, they can put in front of agents offers to the customer that are really tailored to what their needs are or even their unanticipated needs.

They come on to a call saying, I want to fix my reservation and they end up being sold a whole vacation package, all because it's anticipated from their history, things that they're likely going to want to be doing and with whom and when and where, because it has all the digital crumbs and it can put together these scenarios that have a pretty high likelihood of success.

All of a sudden, now the agent, they talk about having superpowers because now the agent can bring them these proactive, really kind of smart kind of offerings and forms of engagement that are just light years ahead of what typical traditional contact centers do when they engage with customers. So it's really opening up your eyes to a whole new kind of range of things you can do. Really interesting. Yeah, a little scary at times too, right? But it shows what's possible when you start channeling AI with a very specific purpose.

Chris Fine

That's fascinating. You would think there would also be another application where they could aggregate all of the data from all the customers that called with a specific question and they could optimize how they respond to it, right? For example, we've all had that experience where let's say you get some message that makes you think that somebody was trying to bang into one of your accounts, like they asked for a passcode or something and it wasn't you.

So if the agent, wherever he or she may be, had access to all of the ways that question was best answered and all the data that was needed and what made customers satisfied, you'd think they could cut the interaction time and increase the satisfaction rate. by a lot, and I'm taking that example, but it could be a question about a product, right? So it's kind of like the agent doesn't have to try to assess the individual customer plus the nature of the question in real time in a really short time while they're talking, right?

Jon Arnold

Exactly. And in fact, up till AI kind of driving all of this, agents are largely guessing. They don't really know. Like, CRM will tell them a lot. They'll get all these screen pops, right? But they're kind of like isolated pieces of information. They're not like stitched together to tell a narrative and get to a particular outcome with a high degree of success because they can aggregate the data, as you say, in real time.

They already know what works. because they've done it over millions of transactions. It doesn't matter what it is you're calling about; there's thousands and thousands of customers who have probably had the exact same situation as you. So no agent can have that collective knowledge, but AI kind of puts it at their fingertips and like, holy crap, look at now. You know, it's like, I know everything about you, but you can't say that, but you can now interact with a higher degree of like intelligence and confidence.

And now, the customer starts to relate to you in a very different way. It says, yeah, this is really good. And it's not like, well, how do you know that? People already know, digital natives already know that companies have everything about them. They already know that. So it's not a surprise. And that's where it gets really interesting because so there's a level here too, you know, it's just more subtle, Chris, I think, but I wouldn't call it acquiescence, but they did a great demo of, they profiled a typical consumer who would have been like a 20 something person. And they actually are going along with this because they already know that you have all this information about them.

And so there's that little level of, when we talk about privacy is dead and that's a whole other topic, but there's a certain level I think of acceptance that they just realized that that's just how it is now. And as long as you're not trying to defraud me, so if there's a level of trust there that you're trying to actually do what's in your best interests, you can go to some very new places with AI that you couldn't do before as a contact center agent, you know, when you're interacting with customers.

Chris Fine

That's really interesting. I was thinking while you were talking that I agree about acquiescence with limits on the part of most people. They're kind of used to it. But the thing that's really frustrating is that we know the companies have the data, but they just use it so little to help us. You know what I'm saying? I know when I call one of these help desks or whatever, that they know all about me. And yet, even if it's displayed to them kind of on a screen, it doesn't all funnel into making them help me better, right?

So the comparison I'd make is like if I know a local store, let's say, or a local vendor, and I get to know the people and they know everything about me, just like the big guys do or the IT world does, But there's an additional element in that I feel that they're really using that to help me. And maybe this technology you're talking about can help with that.

Jon Arnold

Yeah, and that's what establishes the trust, right? Because to date, a lot of those pieces of information have always been there, but they've never been able to be used kind of in an aggregated way that is kind of tailored for the customer or tailored for a particular situation you're calling about. So we're starting from this low bar of this contact centers have never been able to get it right because they've never had this kind of like unified view of the customer that kind of mirrors what the customer sees, right?

And so that's where this is with AI now. I mean, we didn't have these capabilities even two or three years ago. So that's why this is so new and it's exciting, you know, in the right hands for the right reasons. It really showcases what's a very attractive use case of AI. I also just want to add, as a last point here, the keynote from their CEO, Barak Eilam, who has been leading NICE for 10 years, he recently announced he's stepping down, which is a huge shockwave in the industry because he's kind of like one of the real visionaries that's taken this company to be like one of the top players in this space.

Also, his keynotes, Chris, are as original and creative and inspiring as they come. This guy makes use of the visuals on stage and holographic images and weaving narratives that are just like, John Chambers kind of level stuff, but a whole other level with the visuals and the way it's orchestrated. Really impressive. His keynotes are like the thing you wait for. Like you say, seeing Antonio at HP speak - you want to see what his keynote's going to be. And I feel lucky to be there because this would have been his last one at this event because he won't be back for next year unless he changes his mind.

So I feel lucky to be there, and I did write a fairly detailed takeaway from my thoughts of his talk in my current No Jitter article, which is running now. So if you want to see and read more about it, folks, you can do it there. But on that note, Chris, yeah, we are definitely on time. We are at the end. This has been a really good talk. Problem is when both of us go to big events, we got a lot to talk about, right?

Chris Fine

Absolutely. Or even if we don't, we still have a lot to talk about.

Jon Arnold

We always do.

Chris Fine

I need to get an egg timer, I think.

Jon Arnold

Yeah.

Chris Fine

But that goes ding.

Jon Arnold

We need AI. Okay, that's it, folks, so thank you all for listening. Hope you enjoyed it and that you'll continue with us as we continue to explore the future of work here on Watch This Space. You can access all of our episodes at www.watchthisspace.tech, or wherever you subscribe to your podcasts. And that's it. So this is me saying goodbye for this episode.

Chris Fine

And I'm Chris Fine. Thanks again for listening to us. Thanks, Jon, always for co-hosting with me and or letting me be a co-host. And we'll see you all next month. Have a nice month and we'll see you again on Watch This Space.

Companies mentioned:

Aruba, Cisco, Extreme Networks, HPE, NiCE, Nvidia, VocalTec, Vonage