Recent Media Citings
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April 2025
- Apr 22, 2025 Jon Arnold Urges MSPs to Evolve Beyond UCaaS Commoditization, Telecom Reseller News Apr 22, 2025
- March 2025
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February 2025
- Feb 12, 2025 Future of Work Expo 2025: UCaaS Drives the Future of Work Feb 12, 2025
- Feb 11, 2025 Is the Future of Work Powered by AI? Find Out at Future of Work Expo 2025 Feb 11, 2025
- Feb 11, 2025 Cybersecurity and Privacy Discussed at Future of Work Expo 2025 Feb 11, 2025
- Feb 3, 2025 The Rise of AI in Business Communications - Innovator's Report - RingCentral Feb 3, 2025
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January 2025
- Jan 3, 2025 Moving Forward: What Will 2025 Bring for Contact Centers?, Contact Center Pipeline Jan 3, 2025
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December 2024
- Dec 17, 2024 Four Major UC Predictions for 2025, UC Today Dec 17, 2024
- Dec 5, 2024 UC Trends - Top 10 Predictions, UC Today Dec 5, 2024
- Dec 4, 2024 The DialoX Platform and AI Marketplace are the Game-Changing Solution SMBs Need, Enreach Dec 4, 2024
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November 2024
- Nov 20, 2024 2024's Top UCaaS, CCaaS AI Providers, Channel Futures Nov 20, 2024
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October 2024
- Oct 30, 2024 Talkdesk Announces 2024 CX Innovators Awards Winners, Talkdesk Oct 30, 2024
- Oct 10, 2024 TMC and J Arnold Associates Unveil Conference Program for the 2025 Future of Work Expo, TMCnet Oct 10, 2024
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September 2024
- Sep 25, 2024 GenAI and Conversational AI: "This is not all Forward Progress in this Game", Telecom Reseller Sep 25, 2024
- Sep 17, 2024 IT Budgets are Not Growing Fast Enough to Support Investment in AI, Money Inc. Sep 17, 2024
- Sep 9, 2024 Partners 'Not Convinced' by Zayo-RingCentral Alliance, Channel Futures Sep 9, 2024
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July 2024
- Jul 11, 2024 UC Today Launches UC All-Stars, UC Today Jul 11, 2024
- Jul 8, 2024 Vonage Write-Down Could Signal Internal, Channel Strife, Channel Futures Jul 8, 2024
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April 2024
- Apr 17, 2024 CF 20: 2024's Top UCaaS Providers You Should Know, Channel Futures Apr 17, 2024
- Apr 2, 2024 Analysts Weigh In: Key Trends From Enterprise Connect, RingCentral Blog Apr 2, 2024
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March 2024
- Mar 26, 2024 Microsoft Eyes Future Where AI Dominates the Workplace, Channel Futures Mar 26, 2024
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February 2024
- Feb 21, 2024 Supporting the Hybrid Workforce: Professionals Discuss at Future of Work Expo, Future of Work News Feb 21, 2024
- Feb 15, 2024 What is the Key to Making Hybrid Work Work? Future of Work News, Feb. 15 Feb 15, 2024
- Feb 13, 2024 Air Gap Backups to Secure the Future of Work, Future of Work News, Feb. 13 Feb 13, 2024
- Feb 9, 2024 2024 State of AI in the Speech Tech Industry, Speech Tech Magazine Feb 9, 2024
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January 2024
- Jan 23, 2024 Ex-Twilio Exec to Head North America Sales at 8x8, Channel Futures Jan 23, 2024
- Jan 3, 2024 What 2024 Will Bring For Contact Centers, Contact Center Pipeline Jan 3, 2024
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November 2023
- Nov 21, 2023 CF20: UCaaS, CCaaS Providers Making the Most of AI, Channel Futures Nov 21, 2023
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October 2023
- Oct 11, 2023 TMC Unveils Cutting-Edge Conference Program for Future of Work Expo 2024, TMCnet Oct 11, 2023
- Oct 3, 2023 Brand-Building Experiences: Cresta CTO and Co-Founder on Driving Contact Center Revenue with AI, Cresta Blog Oct 3, 2023
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September 2023
- Sep 29, 2023 Distributed Workforce Is the Future of Work, and the Future Is Now, USA Today Sep 29, 2023
- Sep 26, 2023 Study Finds Enterprises Pay 79 Percent Higher Tech Costs Than Necessary, Acceswire Sep 26, 2023
- Sep 21, 2023 Avaya's Momentum in Canada Continues to Build, Avaya Sep 21, 2023
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August 2023
- Aug 29, 2023 GoTo Updates Contact Center Tool, Adds Sentiment Analysis, Channel Futures Aug 29, 2023
- Aug 21, 2023 CF20: 2023's Top 20 CCaaS Providers You Should Know, Channel Futures Aug 21, 2023
- Aug 2, 2023 How to Build the Business Case for Digital Transformation, RCR Wireless Aug 2, 2023
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July 2023
- Jul 31, 2023 UC Today Names Avaya CEO as UC Leader of the Year, Avaya Jul 31, 2023
- Jul 27, 2023 How AI is Transforming the Employee Experience, UC Today Jul 27, 2023
- Jul 12, 2023 New Enreach White Paper Reveals How Converged Contact Goes Beyond Mobile UCaaS, UC Today Jul 12, 2023
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June 2023
- Jun 28, 2023 Avaya CEO Discusses Company's Tech Advancements, Channel Futures Jun 28, 2023
- Jun 6, 2023 Enreach Announces Availability of Industry Analyst Report, Enreach Jun 6, 2023
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May 2023
- May 4, 2023 Two Analysts Upbeat About Avaya as it Emerges from Chapter 11, IT World Canada May 4, 2023
- May 1, 2023 Avaya Emerges from Bankruptcy Again, Channel Futures May 1, 2023
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April 2023
- Apr 21, 2023 CF20: 2023's Top UCaaS Providers You Should Know, Channel Futures Apr 21, 2023
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March 2023
- Mar 21, 2023 What Industry Analysts are Saying About 8x8 Intelligent Customer Assistant, 8x8 Blog Mar 21, 2023
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February 2023
- Feb 22, 2023 Navigating the Future of Work: Successfully Managing Hybrid Workforces, Future of Work News Feb 22, 2023
- Feb 14, 2023 The Rise of ChatGPT: A Discussion at Future of Work Expo 2023, Future of Work News Feb 14, 2023
- Feb 14, 2023 Partners, Analysts - Avaya Road Back From Bankruptcy "Long and Arduous", Channel Futures Feb 14, 2023
- Feb 1, 2023 Top 5 Posts in January, Contact Center Pipeline Feb 1, 2023
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January 2023
- Jan 20, 2023 Top 100 Unified Comms Influencers 2023, UCX USA Jan 20, 2023
- Jan 11, 2023 Enterprise Connect 2023 is Seeking Innovation, No Jitter Jan 11, 2023
- Jan 6, 2023 Moving Forward: What Will 2023 Bring for Contact Centers?, Contact Center Pipeline, Jan. 2023 Issue Jan 6, 2023
- Jan 4, 2023 Avaya Sued Over Stock Inflation Allegations as Troubles Mount, Triangle Business Journal Jan 4, 2023
- Jan 3, 2023 Will Avaya End Up Going the Way of Nortel?, ITWorld Canada Jan 3, 2023
- Jan 2, 2023 Industry Convenes on Biggest UC Trends for 2023 (ran Dec. 22), UC Today Jan 2, 2023
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December 2022
- Dec 29, 2022 Season Three Wrap-up: First Contact Podcast, NobelBiz blog Dec 29, 2022
- Dec 19, 2022 Channel Futures' 10 Mega Channel Trends for 2023 (Trend 4), Channel Futures Dec 19, 2022
- Dec 19, 2022 The Latest BIG News from AWS, RingCentral and Salesforce, CX Today Videocast Dec 19, 2022
- November 2022
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October 2022
- Oct 26, 2022 Remote, Hybrid or Onsite - Why Flexibility is the Future of Work, WellRight Blog Oct 26, 2022
- Oct 20, 2022 New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools, Business Wire for RingCentral Oct 20, 2022
- Oct 20, 2022 "Phone is Still King", RingCentral Research Finds, UC Today Oct 20, 2022
- Oct 20, 2022 DTX + UCX Helps Businesses Navigate an Era of People-Led Digital Transformation, Startups Magazine Oct 20, 2022
- Oct 18, 2022 What Does a Healthy Digital Workplace Look Like?, Business Cloud Oct 18, 2022
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September 2022
- Sep 21, 2022 UC Big News, Episode 1 - the Latest From Zoom, Microsoft Teams and Avaya, UC Today (video interview) Sep 21, 2022
- Sep 6, 2022 No Boundaries: How Seamless UC Empowers Your Business, Mitel Sep 6, 2022
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August 2022
- Aug 22, 2022 The Role of CCaaS in the Rise of New Customer Experience Channels, IDT Blog Aug 22, 2022
- Aug 18, 2022 Avaya Faces Financial Woes, Partners Not Wholly Optimistic, Channel Futures Aug 18, 2022
- Aug 18, 2022 The CF List: 2022's Top CCaaS Providers You Should Know, Channel Futures Aug 18, 2022
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July 2022
- Jul 27, 2022 Zoom, RingCentral, BlueJeans Improve Virtual Whiteboards, TechTarget Jul 27, 2022
- Jul 21, 2022 Lead with Empathy to Power the Best Customer Experiences, Genesys Blog Jul 21, 2022
- Jul 21, 2022 Ericsson Completes $6.2 Billion Vonage Acquisition, Channel Futures Jul 21, 2022
- Jul 11, 2022 Champagne Orders Telcos to Produce Clear Resiliency Plan in 60 Days, IT World Canada Jul 11, 2022
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April 2022
- Apr 21, 2022 UCaaS Vendors Take on Cloud Contact Center Market Share, TechTarget Apr 21, 2022
- Apr 15, 2022 The CF List: 20 UCaaS Providers You Should Know, Channel Futures Apr 15, 2022
- Apr 14, 2022 AI Key Driver of Hybrid Work Success, Channel Futures Apr 14, 2022
- Apr 12, 2022 Customer Experience Challenges, Video Interview with Genesys during Enterprise Connect Apr 12, 2022
- Apr 11, 2022 Nynja Introduces Channel Program for Integrated Workstream Solutions, Digital Journal Apr 11, 2022
- Apr 4, 2022 Exclusive Insights at Enterprise Connect 2022, UC Today Apr 4, 2022
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March 2022
- Mar 31, 2022 AI and Speech Tech Prevail at Enterprise Connect 2022, No Jitter Mar 31, 2022
- Mar 31, 2022 HP Goes Deeper into Hybrid Work with Poly Acquisition, TechTarget Mar 31, 2022
- Mar 29, 2022 Looking for a Path from Traditional Telecom to Cloud?, Channel Futures Mar 29, 2022
- Mar 28, 2022 Analyst on HP-Poly: "Some People Are Scratching Their Heads", Channel Futures Mar 28, 2022
- Mar 25, 2022 Enterprise Connect 2022 - Interviewed by David Dungay, UC Today Mar 25, 2022
- Mar 21, 2022 Enterprise Connect 2022 - Summary of Speech Tech Talk, Enterprise Connect TV Mar 21, 2022
- Mar 18, 2022 Want Press Coverage? Do Your Homework, MCM Blog Mar 18, 2022
- Mar 15, 2022 Channel Partners Conference Sessions Are On-Track (Gallery, Slide 14), Channel Futures Mar 15, 2022
- Mar 15, 2022 Channel Partners Conference Sessions Are On-Track, Channel Futures Mar 15, 2022
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February 2022
- Feb 2, 2022 What Does Hybrid Work Mean for Taking Payments in Contact Centres, Business Reporter Feb 2, 2022
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January 2022
- Jan 5, 2022 CoreDial Layoffs to Impact More Than One-Third of Staff, Channel Futures Jan 5, 2022
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December 2021
- Dec 6, 2021 UCaaS 2022 Trend Predictions from the Analysts, Fuze.com Dec 6, 2021
- Dec 1, 2021 8x8 Chasing RingCentral, Microsoft, Zoom with Fuze Acquisition - Gallery, Channel Futures, Dec. 1 Dec 1, 2021
- Dec 1, 2021 Channel Partners Hope for Value in 8x8's 'Fire Sale' Fuze Acquisition, Channel Futures, Dec. 1 Dec 1, 2021
- Dec 1, 2021 8x8 'Fuze-ing' Future of Work Together, Future of Work News, Dec. 1 Dec 1, 2021
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November 2021
- Nov 22, 2021 Ericsson Dives into Competitive, 'Risky' UCaaS Market with Vonage Acquisition - Channel Futures Nov 22, 2021
- Nov 22, 2021 Ericsson Entering 'Risky' UCaaS Market with Vonage Acquisition - Channel Futures Nov 22, 2021
- Nov 22, 2021 Latest BCM One Acquisition Provides Leverage Against RingCentral, 8x8, Vonage - Channel Futures Nov 22, 2021
- Nov 16, 2021 RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements, RingCentral Nov 16, 2021
- Nov 10, 2021 RingCentral Winning UCaaS "Chess Match" with Mitel Partnership - Add-on Slideshow, Channel Futures Nov 10, 2021
- Nov 10, 2021 RingCentral Winning UCaaS "Chess Match" with Mitel Partnership, Channel Futures Nov 10, 2021
- Nov 10, 2021 Future of Work 2022 Conference Agenda Announced, TMCnet Nov 10, 2021
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October 2021
- Oct 8, 2021 Intelligent Virtual Assistant Market Takes Shape, TechTarget Oct 8, 2021
- Oct 1, 2021 What Went Wrong With Zoom-Five9 Merger Agreement, Channel Futures Oct 1, 2021
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September 2021
- Sep 28, 2021 Enterprise Connect - Speech Technology, AI Bring New Value, Enhance Collaboration, Channel Futures Sep 28, 2021
- Sep 13, 2021 The Enduring Power of Voice, No Jitter Sep 13, 2021
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August 2021
- Aug 25, 2021 RingCentral Announces Innovations to Supercharge Enterprise Communications, RingCentral Aug 25, 2021
- Aug 10, 2021 The CF List: 20 CCaaS Providers You Should Know, Channel Futures Aug 10, 2021
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July 2021
- Jul 19, 2021 Zoom's Five9 Acquisition a 'Complete Surprise', 'Logical Move", Channel Futures Jul 19, 2021
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June 2021
- Jun 3, 2021 Introducing the UC Awards 2021 Judges, UC Today Jun 3, 2021
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May 2021
- May 12, 2021 Who's Who in Unified Communications?, Onalytica May 12, 2021
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April 2021
- Apr 30, 2021 The UC Awards Are Back for 2021, UC Today Apr 30, 2021
- Apr 5, 2021 20 Top UCaaS Providers You Should Know, Channel Futures Apr 5, 2021
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March 2021
- Mar 11, 2021 Microsoft: Better Transcription AI Will Mean Fewer Meetings, TechTarget Mar 11, 2021
- Mar 3, 2021 Experts to Discuss Leveraging 5G's Enterprise Capabilities, Huawei news Mar 3, 2021
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January 2021
- Jan 26, 2021 Monitoring Productivity of Employees Crosses Privacy Boundaries, TechTarget Jan 26, 2021
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December 2020
- Dec 11, 2020 Cisco Overhauls Webex with Slew of New Features, TechTarget Dec 11, 2020
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November 2020
- Nov 20, 2020 UC Roundup: Strong Demand for UCaaS Expected in 2021, Channel Partners Nov 20, 2020
- Nov 13, 2020 5 Ways Cortana and SIPPIO Can Help Get the Most Out of Microsoft Teams, SIPPIO site Nov 13, 2020
- Nov 12, 2020 CX Emerges as a 2020 Bright Spot, Mitel Nov 12, 2020
- Nov 10, 2020 ADTRAN First to Release Immersive Smart Home SDG Portfolio Based on Open Standards, ADTRAN Nov 10, 2020
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October 2020
- Oct 20, 2020 UC Presence Evolves Amid Remote Work Revolution, TechTarget Oct 20, 2020
- Oct 19, 2020 The Perfect Storm for Contact Center Operators: Cloud, Automation and AI, Comm & Tech Blog Oct 19, 2020
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September 2020
- Sep 30, 2020 Contact Center Data on the Rise - Huge Opportunities, Huge Challenges, CustomerZone360 Sep 30, 2020
- Sep 24, 2020 Eventus Sponsors Live Webinar on Managing Oceans of Data in the Contact Center, Eventus Press Release Sep 24, 2020
- Sep 22, 2020 IoT Experts to Discuss Innovations for Societal Good in the Face of COVID-19, Huawei Press Release Sep 22, 2020
- Sep 22, 2020 Unified Comms Influencers: Top 100 for 2020 Revealed, Mio Dispatch Sep 22, 2020
- Sep 14, 2020 CenturyLink Stuns Channel with Rebrand, Channel Partners Online Sep 14, 2020
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August 2020
- Aug 31, 2020 How Healthcare Contact Centers Can Reframe the Patient Experience in the Era of COVID-19, Talkdesk Blog Aug 31, 2020
- Aug 28, 2020 Cisco Seeks Better Voice Quality with BabbleLabs Buy, TechTarget Aug 28, 2020
- Aug 24, 2020 Vonage Wins Award for Best CPaaS Platform, PR Newswire Aug 24, 2020
- Aug 18, 2020 Top 10 CX Contact Center Influencers You Need to Follow, Shelf.io Aug 18, 2020
- Aug 10, 2020 Speech Technology and the Path Ahead, OzoneTel Blog Aug 10, 2020
- Aug 4, 2020 7 Speech Tech Vendors Pushing Ahead in the Enterprise, No Jitter Aug 4, 2020
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July 2020
- Jul 23, 2020 9 Most Useful UC Features in Business, TechTarget Jul 23, 2020
- Jul 20, 2020 Communications: Making the World Go 'Round, No Jitter Jul 20, 2020
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May 2020
- May 13, 2020 Introducing UC Market Guide 2020 (contributed a guest post), May 13 May 13, 2020
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April 2020
- Apr 9, 2020 20 Top UCaaS Providers for 2020, Channel Partners Apr 9, 2020
- Apr 2, 2020 RingCentral Releases RingCentral Video Apr 2, 2020
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March 2020
- Mar 27, 2020 UC Roundup - Unprecedented UCaaS Explosion, Channel Partners Online Mar 27, 2020
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February 2020
- Feb 21, 2020 Emerging UCaaS Trends Include Workflow Integrations and AI, TechTarget Feb 21, 2020
- Feb 4, 2020 Witz End Podcast #25 - Jon Arnold, Independent Analyst, Witz End Feb 4, 2020
- Feb 4, 2020 Future of Work Expo Conference Chair Jon Arnold on Changing Careers, AI and ML, Rich Tehrani's TMC Comm and Tech Blog Feb 4, 2020
- Feb 3, 2020 Avaya's Installed Base was "Ripe for the Picking", But That's No Longer the Case, IT World Canada Feb 3, 2020
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January 2020
- Jan 20, 2020 2020 Cloud Communications Trends, Voxbone e-book Jan 20, 2020
- Jan 10, 2020 SCTC to be Well-Represented at Project Voice Conference, SCTC Blog Jan 10, 2020
- Jan 10, 2020 Digitcom and Algo Merge to Accelerate Growth, Digitcom Canada Jan 10, 2020
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December 2019
- Dec 31, 2019 10 UC Predictions and Trends for 2020, Channel Partners Online Dec 31, 2019
- Dec 5, 2019 Enhancing Communications with a UC-Contact Center Integration, TechTarget Dec 5, 2019
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November 2019
- Nov 4, 2019 UCaaS Provider Success Relies on 2 Key Strategies, TechTarget Nov 4, 2019
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October 2019
- Oct 29, 2019 UCaaS-Hosted Telephony Spotlight: 10 Game-Changing Innovations, Channel Partners Oct 29, 2019
- Oct 29, 2019 SkySwitch Introduces New SD-WAN Products with Adaptiv Networks, SkySwitch Oct 29, 2019
- Oct 11, 2019 Avaya-RingCentral Partnership to Bring UCaaS to Legacy Customers, TechTarget Oct 11, 2019
- Oct 3, 2019 Selling UCaaS Has Never Been Easier, or Harder, SkySwitch Blog Oct 3, 2019
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September 2019
- Sep 20, 2019 TBI Reports SD-WAN Surge, Explosive UCaaS, CCaaS Growth, Channel Partners Sep 20, 2019
- Sep 3, 2019 Slack-Zoom Partnership Could Include Joint Pricing, Tech Target Sep 3, 2019
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August 2019
- Aug 29, 2019 The Best Advice for Contact Centers in 2020 - the Experts Weigh In, Fonolo Blog Aug 29, 2019
- Aug 28, 2019 Industry Voices on Avaya's Next Move, Fonolo Blog Aug 28, 2019
- Aug 21, 2019 Mitel Acquiring Avaya Would Create Direct Cisco, Avaya Rival, Channel Partners Aug 21, 2019
- Aug 15, 2019 Qentilli Wins Multiple Top Honors in Best in Biz Awards 2019 Aug 15, 2019
- Aug 14, 2019 Winners Announced in Best in Biz Awards 2019 International Aug 14, 2019
- Aug 13, 2019 SmartRG Upgrades WiFi Mess to Mesh with Intellifi, Adtran Aug 13, 2019
- Aug 12, 2019 Unified Comms Influencers: The Top 50 for 2019 Revealed, Mio Aug 12, 2019
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July 2019
- Jul 30, 2019 Extending the Value of Cloud Beyond the Contact Centre, CallCentreHelper.com Jul 30, 2019
- Jul 19, 2019 No Jitter Roll - Five for Friday, No Jitter Jul 19, 2019
- Jul 19, 2019 Voice and AI in the Enterprise - Q&A, Voice 2019 Blog Jul 19, 2019
- Jul 19, 2019 UC Roundup: 8x8-Webcell, Others, Channel Partners Magazine Jul 19, 2019
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June 2019
- Jun 24, 2019 The CP List: 20 Hosted PBX Providers You Should Know, Channel Partners Jun 24, 2019
- Jun 18, 2019 Top 30 Contact Center Influencers, ProcedureFlow Blog Jun 18, 2019
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May 2019
- May 31, 2019 AWS Could Disrupt Cloud UC with Aggressive Voice Pricing, TechTarget May 31, 2019
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April 2019
- Apr 11, 2019 Mitel Partners with Talkdesk for Cloud Contact Center, TechTarget Apr 11, 2019
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March 2019
- Mar 25, 2019 Cisco Webex Gets AI Updates to Simplify Meetings, ComputerWorld Mar 25, 2019
- Mar 21, 2019 CP List Revisited - Top 20 UCaaS Providers, Channel Partners Mar 21, 2019
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February 2019
- Feb 21, 2019 SMEs to Double UCaaS Adoption by 2021, Z6MAG Feb 21, 2019
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January 2019
- Jan 17, 2019 IBM Calls Time on Slack Rival Watson Workspace, Computerworld Jan 17, 2019
- Jan 15, 2019 2019 Tech Preview: Surprise Edition, ChannelPro-SMB, January 2019 Issue, pg. 17 Jan 15, 2019
- Jan 4, 2019 Amazon Contact Center Now Supports Real-Time Voice Streaming, TechTarget Jan 4, 2019
- Jan 3, 2019 How the Future of Work will Change Everything, TMCnet Jan 3, 2019
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December 2018
- Dec 24, 2018 7 Key Trends for UCaaS in 2019, PC Magazine Dec 24, 2018
- Dec 14, 2018 Trello Adds IFTTT-style Automation with Butler Buy, ComputerWorld Dec 14, 2018
- Dec 5, 2018 CIOs Believe Business will Move to a Voice-First Strategy, Information Age Dec 5, 2018
- Dec 5, 2018 TOP 2018 VoIP Bloggers to Follow, VoIP Review Dec 5, 2018
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November 2018
- Nov 27, 2018 Q&A with Analyst Jon Arnold, Collaboration and UCaaS Expert, 8x8 Interview Nov 27, 2018
- Nov 5, 2018 Where the Future of Work Could Lead Us, infoTECH Nov 5, 2018
- Nov 5, 2018 The Office Desk Phone Won't Die, Wall Street Journal (PDF available as well) Nov 5, 2018
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October 2018
- Oct 31, 2018 The Future of Work Expo's Arnold Discusses Near-Term AI, ML Expectations, infoTECH Magazine Oct 31, 2018
- Oct 29, 2018 Who You Gonna Call? Top 10 Telecoms Influencers, EM360 Oct 29, 2018
- Oct 24, 2018 Twilio Autopilot Looks to Simplify Contact Center AI, TechTarget Oct 24, 2018
- Oct 24, 2018 Mega News Week in CPaaS and Messaging: Twilio, SendGrid, SignalWire - Fonolo Blog Oct 24, 2018
- Oct 17, 2018 RingCentral Latest UCaaS Vendor to Acquire Cloud Contact Center, Tech Target Oct 17, 2018
- Oct 3, 2018 Slack Embraces Email With Its Astro Acquisition, Computerworld Oct 3, 2018
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September 2018
- Sep 25, 2018 The CP List: 20 Tech Channel Thought Leaders You Should Know, Channel Partners Sep 25, 2018
- Sep 5, 2018 Landline Decline Means Decision Time for Businesses, Channel Partners Sep 5, 2018
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August 2018
- Aug 29, 2018 The Best Advice for Contact Centers in 2018: the Experts Weigh In, Fonolo blog Aug 29, 2018
- Aug 24, 2018 Best in Biz 2018 Awards International Judging Panel, Quotation Aug 24, 2018
- Aug 17, 2018 Microsoft and Amazon Sync AI Voice Assistants Alexa, Cortana; TechTarget Aug 17, 2018
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July 2018
- Jul 26, 2018 Vendors Race to Adopt Google Contact Center AI, TechTarget Jul 26, 2018
- Jul 19, 2018 The Next Corporate Collaboration Tool - Podcasts?, Computerworld Jul 19, 2018
- Jul 18, 2018 8x8 X Series Combines UC and Contact Center, Tech Target Jul 18, 2018
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June 2018
- Jun 19, 2018 The Ultimate Guide to Using AI in the Contact Center, RichCall e-guide Jun 19, 2018
- Jun 3, 2018 Soundscaping - Plantronics Offers Escape from Office Noise, Santa Cruz Sentinel Jun 3, 2018
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May 2018
- May 18, 2018 Five9, 8x8 and Dialpad Accelerate Push for Contact Center AI, Tech Target May 18, 2018
- May 18, 2018 Zendesk Bundles Customer Support Services as Cloud Contact Center, Tech Target May 18, 2018
- May 16, 2018 Microsoft Hopes for Smooth Rollout of Surface Hub 2, Tech Target May 16, 2018
- May 2, 2018 Cisco Shakes up Collaboration Efforts; Morphs Spark into Webex, Computerworld May 2, 2018
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April 2018
- Apr 30, 2018 CoreDial Surpasses 300,00 Seat Milestone, GlobeNewswire Apr 30, 2018
- Apr 25, 2018 Post ShoreTel Buy, Mitel Goes Private in $2B Sale, Channel Partners Apr 25, 2018
- Apr 25, 2018 BroadSoft Diversifies Cisco's Cloud Contact Center Portfolio, Tech Target Apr 25, 2018
- Apr 18, 2018 Google Cloud Speech-to-Text Service Gets Revamp, Tech Target Apr 18, 2018
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March 2018
- Mar 30, 2018 Google Releases Cloud Text-to-Speech Service for Developers, TechTarget Mar 30, 2018
- Mar 28, 2018 Cloud, AI, New Technologies Push the Contact Center Forward, IT Business Edge Mar 28, 2018
- Mar 28, 2018 Plantronics $2B Polycom Buy Gets Mixed Reviews, Channel Partners Mar 28, 2018
- Mar 26, 2018 IBM's New Watson Assistant Targets Business with "White Label" Service, Computerworld Mar 26, 2018
- Mar 21, 2018 Guest Post: Rethinking Customer Support with Office 365 and TouchPoint Agent, SMBnation Mar 21, 2018
- Mar 21, 2018 The Evolution of the Digital Workspace, CDW.com Mar 21, 2018
- Mar 20, 2018 AI and Speech Advances Bring Virtual Assistants to Work, Computerworld Mar 20, 2018
- Mar 14, 2018 Ready for Artificial Intelligence in Speech Recognition?, TechTarget Mar 14, 2018
- Mar 5, 2018 The CP List: 20 Top UCaaS Providers You Should Know, Channel Partners Mar 5, 2018
- Mar 3, 2018 Google Hangouts Chat Team Collaboration App Launched, TechTarget Mar 3, 2018
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February 2018
- Feb 23, 2018 Slack Competitor Atlassian Stride Releases Tools for Developers, TechTarget Feb 23, 2018
- Feb 15, 2018 Focusing on the Value of Chatbots at ITExpo, ITExpo News Feb 15, 2018
- Feb 14, 2018 Artificial Intelligence in Customer Care (my new white paper), Cisco Blog Feb 14, 2018
- Feb 13, 2018 Adopting Business Messaging Apps Requires Changing Corporate Culture, TechTarget Feb 13, 2018
- Feb 2, 2018 How Apple Business Chat Could Change Contact Center Market, TechTarget Feb 2, 2018
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January 2018
- Jan 17, 2018 Analysts Anticipate Avaya's Next Chapter as a Public Company, Channel Partners Jan 17, 2018
- Jan 4, 2018 Star2Star Goes Global in UC with Blueface Merger Jan 4, 2018
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November 2017
- Nov 22, 2017 IT Leaders Shouldn't Underestimate Business Messaging, TechTarget Nov 22, 2017
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October 2017
- Oct 24, 2017 Will ‘Weapons Merchant’ BroadSoft Push Cisco Ahead in UCaaS Arms Race? Oct 24, 2017
- Oct 23, 2017 Cisco’s Huge BroadSoft Buy Signals End of ‘On-Prem World’ Oct 23, 2017
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August 2017
- Aug 23, 2017 Jon Arnold Talks about Voice Assistants in the Workplace Aug 23, 2017
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February 2017
- Feb 22, 2017 Returning Judges Announced in 5th Annual Best in Biz Awards International, Best in Biz Awards Feb 22, 2017
- Feb 15, 2017 Masergy Introduces New Cloud Contact Center, Unified Communications Strategies Feb 15, 2017
- Feb 9, 2017 So, About that Call Center/CRM Collision Thing..., Fonolo Blog Feb 9, 2017
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January 2017
- Jan 24, 2017 Will Avaya’s Chapter 11 Be Like Aspect’s or Like Nortel’s? Fonolo Jan 24, 2017
- Jan 19, 2017 "Expert Interview Series: Independent Research Analyst Jon Arnold On Cloud Computing And Collaboration", Toss C3 - Cloud Conversion Company Jan 19, 2017
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December 2016
- Dec 19, 2016 "The New Age Of Messaging", Telemedia Magazine Dec 19, 2016
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September 2016
- Sep 1, 2016 “Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in,” Fonolo Blog Sep 1, 2016
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August 2016
- Aug 30, 2016 "Panasonic adds UC features to traditional telephones," TechTarget Aug 30, 2016
- Aug 30, 2016 "Organizations take wait-and-see approach to UCC industry consolidation," TechTarget Aug 30, 2016
- Aug 24, 2016 "Winners Announced in Best in Biz Awards 2016 International," Best in Biz Awards Aug 24, 2016
- Aug 3, 2016 UCStrategies’ Take on the Gartner Magic Quadrant for UC, Industry Buzz podcast, Jon Arnold at 11:56 Aug 3, 2016
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July 2016
- Jul 6, 2016 UCStrategies Reviews Interactions 2016, Industry Buzz podcast moderated by Jon Arnold Jul 6, 2016
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June 2016
- Jun 23, 2016 UCStrategies Reacts to Microsoft’s Purchase of LinkedIn, Industry Buzz podcast, Jon Arnold at 7:21 Jun 23, 2016
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April 2016
- Apr 27, 2016 "Slack Season: Time to Jump In?", Channel Pro Network Apr 27, 2016
- Apr 18, 2016 "Flexible Working - Adapting to New Challenges", JAA article, UC Expo Preview Magazine, pp. 20-21 Apr 18, 2016
- Apr 13, 2016 Business Communications 2025, Mitel ebook, April 2015 (PDF upon request) Apr 13, 2016
- Apr 5, 2016 "LatAm Spotlight - VoIP Group CEO Talks Business Necessity of VoIP", My Q&A with VoIP Group's CEO, TMCnet Apr 5, 2016
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March 2016
- Mar 7, 2016 ETS16: Interview with Mike Bates, Global Energy Director, Intel, Conducted at Energy Thought Summit Mar 7, 2016
- Mar 7, 2016 Open Mic Session during ETS16, Moderated by Jon Arnold at Energy Thought Summit Mar 7, 2016
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February 2016
- Feb 2, 2016 "Are You Communicating or Collaborating?", David F. Carr, Forbes.com Feb 2, 2016
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January 2016
- Jan 28, 2016 "6 Tips for Shaping the Customer Experience in 2016", Article to complement my earlier podcast interview, Enterprise Management 360, Q1 2016 edition Jan 28, 2016
- Jan 26, 2016 "Phone.com and Sansay Collaborate to Implement Network Enhancements and WebRTC Real-Time Services", Phone.com press release Jan 26, 2016
- Jan 22, 2016 "6 Tips for Shaping the Customer Experience in 2016", Enterprise Management 360 Jan 22, 2016
- Jan 19, 2016 "Top Analysts Covering the Contact Center Industry for 2016", Fonolo Blog Jan 19, 2016
- Jan 13, 2016 "It Was the Worst of Times, It Is the Best of Times", SCTC Perspective by Dennis Goodhart, No Jitter Jan 13, 2016
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December 2015
- Dec 31, 2015 ITEXPO Preview: The Tech Road Ahead - Interview with J Arnold & Associates, TMCnet, Unified Communications Magazine Dec 31, 2015
- Dec 11, 2015 "Industry Leader Jon Arnold Discusses the State of Communications and Collaboration", Jon Arnold interviewed by TMCnet, posted to Shaping Influence portal Dec 11, 2015
- Dec 1, 2015 "5 Trends Driving UC in 2016", Info Telecom (PDF) Dec 1, 2015
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October 2015
- Oct 27, 2015 Trends in communications technology, JAA video interview conducted by Chris Henry of the FOX Group at the Telecom 2015 conference Oct 27, 2015
- Oct 27, 2015 Canadian Telecom Outlook, Interviewed by Chris Henry of the FOX Group during the Telecom 2015 conference Oct 27, 2015
- Oct 23, 2015 "How do I make my video conferencing system easy to use?", Search Unified Communications Oct 23, 2015
- Oct 16, 2015 "Understanding the Small Business VoIP Transition", Search Unified Communications Oct 16, 2015
- Oct 6, 2015 "Four Ways UC Benefits Productivity", authored feature, TechTarget Oct 6, 2015
- Oct 1, 2015 "Six Quick Tips: Make Your Network Telecommuter and Mobile Friendly", CyberTrend Oct 1, 2015
- July 2015
- December 2014
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July 2014
- Jul 30, 2014 An ITWC Twitter chat on the Internet of Things, Twitter chat panelist, ITWorld Canada Jul 30, 2014
- Jul 23, 2014 3 Takeaways About Multi-Channel Customer Service, Google Hangouts panelist, Fonolo Jul 23, 2014
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June 2014
- Jun 2, 2014 Infographic: the Rise and Fall of Nortel, Infographic, with content by Jon Arnold, VoIP News Jun 2, 2014
- Jun 2, 2014 Microsoft Lync opens up Unified Communications Market, Computer Weekly Jun 2, 2014
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April 2014
- Apr 23, 2014 5 Trends in the UC Market – Interview with Jon Arnold, TollFreeForwarding.com Blog Apr 23, 2014
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January 2013
- Jan 9, 2013 2013 Call Center Trends, Google Hangouts panelist, Fonolo Jan 9, 2013
- June 2011
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May 2010
- May 11, 2010 State of Canada’s Wireless Industry, Business Network News Television, Interviewed by Michael Kane May 11, 2010
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December 2009
- Dec 16, 2009 Blackberry Email Outage, CBC Radio Dec 16, 2009
- Dec 9, 2009 CRTC Update – Broadcasters versus Cable Battle, CBC Radio, National News Dec 9, 2009
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November 2009
- Nov 25, 2009 Telus Trumps Rogers in Ad Spat, BNN Television, Interviewed by Michael Kane Nov 25, 2009
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July 2009
- Jul 27, 2009 Ericsson Lands Nortel Wireless Assets, BNN Television, Interviewed by Michael Kane Jul 27, 2009
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December 2008
- Dec 1, 2008 Growth of Landline-Free Homes, CBC News TV, Interviewed by David Sims at 1:34 Dec 1, 2008
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November 2007
- Nov 1, 2007 State of Telecom Competition in Canada, BNN Television, Interviewed by Pat Bolland Nov 1, 2007
