New Month - New Newsletter and Podcast

It’s time for the May editions of both my newsletter and podcast - JAA’s Communications and Collaboration Review, and my Watch This Space podcast, now in its 7th season.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or listen to any episode directly here on my website, or here on the dedicated WTS website. The title in the thumb below tells you what we have on tap for this episode , and here’s the link if you want jump in right now. Hope you do, and would love to hear your thoughts!

Not April Fool's - Time for New Newsletter and Podcast

Am way behind sharing new content, including more perspectives on last week’s Enterprise Connect. For the latter, you’ll get a taste from the April editions of both my newsletter and podcast - JAA’s Communications and Collaboration Review, and my Watch This Space podcast, now in its 7th season.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or listen to any episode directly here on my website, or here on the dedicated WTS website. The title in the thumb below tells you what we have on tap for this episode , and here’s the link if you want jump in right now. Hope you do, and would love to hear your thoughts!

UPDATE - changes are coming to both the website and podcast, not just for a refresh, but also to make the podcast more engaging and discoverable.

New Podcast - Impact of Latest FCC Rulings on Telecom Fraud

Telecom fraud is a secondary focus for me, but every time I go there, the rabbit holes get deeper and issues get even uglier. The engineers at Bell Labs could never have envisioned the PSTN being essentially reduced to a toxic minefield of spam and scams, first from the Internet, and more recently, AI.

This topic has no end of angles to explore, and I do that on occasion in different forums. One of them is a podcast series hosted by Caller ID Reputation (CIDR), and our latest episode is out now.

For this episode, the focus is on two recent FCC rulings to combat telecom fraud, one of which is specific to AI, where it poses a nightmarish threat to consumers if not nipped in the bud. I’m in conversation with Gerry Christensen, CIDR’s Head of Partnerships and Regulatory Compliance, and if you’re not current on this topic, I think you’ll find the podcast time well-spent - here’s the link to give it a listen.

New Month - Time for New Newsletter and Watch This Space Episode

Last month, I had ongoing travel to industry events every week, so I have lots to write and talk about. During February, I got to wear quite a few hats, and if you want to know what that looks like, you should check out the latest editions of JAA’s Communications and Collaboration Review, and my Watch This Space podcast, now in its 7th season.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or listen to any episode directly here on my website, or here on the dedicated WTS website. The title in the thumb below tells you what we had on tap for March, and here’s the link if you want jump in right now.

New Month - Time for Next Newsletter and Podcast

It’s the first full week of the month, and my new editions are out now. Both the newsletter and podcast published yesterday, so just a friendly FYI here.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. With my Future of Work Expo running next week, this was a good time to provide a preview of what to expect. We also stepped back to provide our analog perspective on what “work” is going to mean in the world of digital, AI and immersive technologies. I hope you give it a listen, and perhaps explore earlier episodes.

New Month, New Year, New Newsletter and Podcast

Hitting the ground running for 2024, and the January editions of my newsletter and podcast are both out now. For the podcast, btw, this marks the start of Season 7, so Chris and I have been at this for a while now.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Whereas my newsletter included a 2023 year in review for my activity, the January episode is a look ahead to how IT leaders need to be thinking about adopting AI in 2024. There’s a lot to like, but a lot to be cautious about. I hope you give it a listen, and perhaps explore earlier episodes.

Future of Comms - 2024 Predictions with EM360

Been doing a variety of 2024 year-ahead pieces - writeups, videos and podcasts. Here’s the latest one - a podcast I recorded with Matt Harris at UK-based EM360. Much to discuss for what I think is coming for 2024, and I hope you give it a listen - it just went live today.

December 2023 - Time for My Newsletter and Podcast

Going into the last month of the year, it’s time for the final 2023 editions of my newsletter and podcast, both of which went live yesterday.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. The topics Chris and I discussed are timely, and hopefully thought-provoking, and we hope you check all of this out.

New Month - Time for Newsletter and Podcast

Am a bit off schedule for November publishing, but new editions of JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast are out now. If you don’t know, October was a very travel-heavy month for industry events, and covering that was the main focus of the podcast. We also talked about the state of hybrid work, and why this is a great time to be an entrepreneur - I hope you check out the latest episode.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Hoping you’ll check both out, and would love your feedback any time.

New Podcast - Insights on CX and AI with NICE

Got another CX Pulse podcast to share. This is my latest one with NICE, where the discussion covered an all-too-familiar - but very timely - topic - the role of AI in shaping CX and the contact center.

We were just able to touch on a few themes, but if you give it a listen, I think you’re find it of interest - along with the many other episodes on their site. For my current episode, here’s a direct link via the Apple Podcasts site.

Latest Podcast - AI and the Contact Center, with Cresta

I recent engaged with Cresta for a two-part podcast series, talking with their executives about the growing role of AI in the contact center, its business value to them as a vendor, and how it helps improve customer service.

The latest episode was just published by EM360 - the host of this series - where I was in conversation with Cresta’s co-founder and CTO, Tim Shi. Here’s the link, and I hope you give it a listen - and if you like it, you’ll probably want to check out the first episode, which I did with their CMO, Scott Kolman.

Newsletter Time, and Podcast Too

Having been away on vacation all last week, the August editions were published a bit later than normal. However, they’re out now, so this post is an fyi for JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Hoping you’ll check both out, and would love your feedback any time.

July Newsletter and Podcast Out Now

With the long weekend earlier, the July editions were published a bit later than normal. However, they’re out now, so this post is an fyi for JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Hoping you’ll check both out, and would love your feedback any time.

Telecom Reseller Podcast - My Enreach White Paper on Mobile UCaaS

Still catching up from being offline last week, and here’s another ICYMI shout-out.

I recently did a white paper for Enreach about the growing role of mobility for collaboration, and soon after its release, Doug Green interviewed me about it for his widely-followed Telecom Reseller podcast. We get along quite well, and if this topic is of interest, I think you’ll enjoy our conversation. I sure did!

New Month - New Newsletter and New Podcast

The June editions of JAA’s Communications and Collaboration Review, and Watch This Space podcast are out now.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Hoping you’ll check both out, and would love your feedback any time.

New Podcast - Talking Generative AI with Cresta's CMO

I told you I had a lot of new content to share, and am slowly getting all of it out now.

This post is the first of a two-part podcast series with Cresta, a company that has been doing a lot in the contact center space with Generative AI. The series is being hosted by UK-based EM360, where I’m a regular contributor. For Part 2, I’ll be in conversation with their CEO, Ping Wu, and that should be out in the next couple of weeks. Until then, I hope you check out Part 1 with CMO Scott Kolman - it just went live yesterday.

New Podcast with NICE - Fraud Detection Through Training and AI

I’ve recently completed another guest podcast with NICE, and their ongoing CX Pulse series.

Telecom fraud has been on my radar quite a lot lately, and this episode touches on how it impacts the contact center, along with how agent training and AI can help mitigate the threats.

This is a big topic for sure, so for a one-off podcast, it’s pretty high level, but hopefully this will start some important conversations about a topic nobody really likes talking about.

CX Pulse episodes aren’t searchable on NICE’s site, but having been recently published, mine is the most recent episode as of today, so it shouldn’t be hard to find, and then just click there to listen.

Another option - Apple Podcasts is one way to subscribe to CX Pulse, and they provide dedicated URLs for each episode - here’s the link for mine. Either way, I hope you check it out, and would love to hear your thoughts.

Newsletter Time, Podcast Too - May Editions Out Now

The May editions of JAA’s Communications and Collaboration Review, and Watch This Space podcast are out now.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

Our focus this month was on current industry events, along with growing concern about AI, and how technology is reshaping the fan experience at sporting events - and not necessarily in a good way.

On my website, there are now archives for both the newsletter and the podcast, so it’s easy to find earlier editions of each there. We’re into Season 6 of the podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.

New Month - April Newsletter and Podcast Now

It’s time for the April editions of JAA’s Communications and Collaboration Review, along with my Watch This Space podcast.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Our focus this month was on a variety current industry events, and the current state of enterprise communications.

On my website, there are now archives for both the newsletter and the podcast, so it’s easy to find earlier editions of each there. We’re into Season 6 of the podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.

It's March - Newsletter Time, and Podcast Too

I try to keep to a schedule for publishing on the first week of each month, so it’s time for the March editions of JAA’s Communications and Collaboration Review, along with my Watch This Space podcast.

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

On my website, there are now archives for both the newsletter and the podcast, so it’s easy to find earlier editions of each there. We’re into Season 6 of the podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.