A Change is Gonna Come - Takeaways From Zoom, Twilio and Slack on No Jitter

Last month, I had nine virtual events to track (more on that in my newsletter), but three in particular stood out, from Zoom, Twilio and Slack. Three companies that have only been on our UCC radar a few short years, but with three, you have a pattern, and I’m seeing a few here. I’m sure you do too, and if so, I think you’ll enjoy my analysis.

Lots to explore, and the article is running now on No Jitter. As always, comments and sharing are welcome.

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Next Stop - Chandler, AZ and NEC

Last week was Montreal, and tomorrow is sunny, hot Arizona. With all the rain and chilly weather lately, I won't mind the change of scene. Am back for another NEC Advantage conference, and while I won't be playing there with the SIPtones this time around, am still looking forward to the analyst updates.  NEC tends to fly under the radar in the collaboration space - at least in North America - and given their size overall, you can't underestimate their ability to bring leading edge capabilities to market.

Next Stop - Palm Springs and the BC Summit

This is my high season for travel, and on Monday, it's off to Palm Springs and the BC Summit. As a long-time UC Expert with UCStrategies, this has become a regular event where we share three days of thought leadership with a fairly select group of vendors/providers, channels and end customers. 

Each year I seem to get a bit more involved with the program, and this time around I'll be speaking on four panel sessions. They all occur on Thursday, during the Concurrent Sessions, which begin at 10:20 am. For the details, scroll down the Agenda page here

Never been to Palm Springs, so in addition to being part of the summit, am definitely looking forward to going somewhere new - and warm, yeah!

Living Locally - Learning Globally

By choice, I haven't been travelling much lately and have made a conscious effort to connect more with the local tech community. I've been doing so in a variety of ways the past few months, and it's a nice change from all the networking I do at industry events in the U.S. As big a city as Toronto is, there hasn't been much business here for me, and I'm trying harder to fix that.

One avenue I've recently explored is the York Technology Association. Just like the name says, it's a local networking group, and I attended my first luncheon event today. Some pretty interesting companies here, and as I get more involved with YTA, I'll get better connected.

Another reason for attending was their speaker, who was presenting about cloud computing. I've been writing about this in a few places recently, and I think it's one of the big trends to watch for in our space. The presenter was Phil Morris, CTO of Platform Computing. They've been around for a while and certainly know the space. His talk was too heavy on the technology, but it was a good primer for the audience. There were no new takeaways for me, but it was great to connect with a local player in this space.

Looking Back/Looking Ahead - Some 2009 Trends of Note

Been off blogging for over a week - and not really by design. No doubt the holidays, the kids, family get togethers, etc. have been the priority, but for the better part of two weeks I've had almost no use of my PC. Seems like viruses have found me, and I still can't get these stupid things under control.

My PC is mostly fixed up, but just semi-functional, and in the midst of this massive inconvenience, I went out and bought not one, but two PCs. Whoo hoo. My current notebook cost about $1,700 back in the day, and it has served me well. Haven't bought one since, and for a little under $1,000, I just bought a new notebook and a netbook - both are Lenovo's. Gotta like that. Will be setting these goodies up over the weekend, and I can't wait to start using my netbook when I head to Miami later in January for the ITExpo/Smart Grid Summit.

With that preamble out of the way, it's New Year's Eve, and I haven't had a chance to reflect much on 2009, let alone the past decade. I really did have a bunch of posts planned out in my head, but life happens, and at this point, I'm sure you've had your fill of year-in-review articles. If anyone still has a burning desire for my take on things, let me know, and I'll come up with something.

That said, I've got two posts for you. This is my looking back post, and it's pretty straightforward. I participate on a podcast series done by UC Strategies as time allows, and we did one last week on 2009 UC highlights. It was a round robin session - about 40 minutes - with each speaker touching on a specific topic related to UC that stood out for them in 2009. Mine was cloud computing, and how this has now crept into the Unified Communications vernacular this year. I think it's going to be huge in 2010, and am sure we'll do more podcasts in this area soon enough.

The podcast was posted to the UC Strategies portal a few days ago, and you can access it here. I hope you give it a listen, and if you think our ideas are on target, I encourage you to visit the portal often.

That's my looking back post, and if you could pop into my head, you'd see there's a whole lot more, but time's up for now. I'm now going to write my "looking ahead" post, so watch for that in a few minutes.

IntelePeer + Microsoft = More Cloud Solutions

The trend towards cloud-based Unified Communications nudged forward some more with this news that came out yesterday. It's been under embargo for a bit, but the press release tells the basic story. In short, Microsoft has formed another partnership to become better established in the UC space. Since stepping back from the SMB market and their Response Point solution earlier this year, it's clear to me that Microsoft sees a better/faster/more profitable upside to hosted and cloud-based services than premises-based offerings.

Regular followers of my blog would be familiar with the Microsoft's recent moves in this direction with BroadSoft, and a similar story is unfolding now with IntelePeer, a company I've been following for a while. In October, IntelePeer introduced their version of Caas - Communications as a Service - which I posted about. They certainly have Web 2.0 voice services capabilities, and their platform is a logical option for partners looking for a turnkey soluion to get into that space.

IntelePeer brings this to Microsoft along with a SIP Trunking service, making it very easy for channel partners to offer an integrated hosted solution for business customers. As noted in my CaaS post, IntelePeer also operates their Voice Peering Network, which mitigages most of the interop issues either between TDM and SIP, or across the numerous SIP variants out there.

As such, all the pieces are there for Microsoft-based channel partners to take advantage of cloud services and get their customers beyond simple voice services, and into today's world of rich communications services. IntelePeer interops with OCS, so there is stronger story to tell now about the virtues of a hosted OCS solution. That's good news for both IntelePeer and Microsoft, and in my view, even better news for those who think cloud-based services are the next big thing - myself included.

Cisco Collaboration Summit - Day 2

Tuesday was end-to-end Cisco, starting at 8, going through til 5 with a series of presentations around various aspects of collaboration and cloud services. It was a pretty intense day, and if there was one thing everyone could agree one, it was the overwhelming amount of information.

There was definitely a lot of interesting content here - a mix of demos, announcements and vision - but it's not the kind of thing you can distill into a sentence of two. To me, that's the strength and weakness of events like this. It's a strength in that having us all here is an efficient way to get all this information across - fair enough. However, it's also up to us to make sense of it all, and with so many new things to take in, everyone will have their own take on what Cisco is doing here.

Without a doubt, the word of the day around here is "collaboration", and it turns up in about every third sentence. Fair enough, and there's no doubt that the focus is on how people work together, and Cisco wants to be in the middle of all this. Until recently, most of Cisco's messaging has been around the network and convergence of various technologies. There's a definite shift now from convergence to collaboration, but as we're seeing across all the sessions, there are so many branches to this tree.

As hard as Cisco is trying to be the great enabler of collaboration, it's a very broad pallet, and these capabilities don't emerge overnight. They're about as far along as any company can possibly be, and as you get your head around the scope of all this, you have to wonder how willing and able enterprises are to run with Cisco. No doubt Cisco is getting its share of traction, but I think it's going to take some time for businesses to catch up with all this, especially since we heard very little about the ROI story.

I'll leave you with some photos and narrative to give you a sense of the topics we heard about yesterday. If there was one takeway to share it was their WebEx Mail announcment. I commented about this briefly in the last two photos below, but I'll also point you to an article that David Greenfield wrote yesterday on ZDNet about the news.

I should add that the genesis of this story very much embodied the spirit of collaboration we've been hearing so much about here. During the WebEx Mail demo yesterday, I was IM'g with David on Skype, and within an hour I had given him enough narrative and one of my photos for him to get an article written and posted. That's pretty much a real-time form of collaboration, and I'll bet he had the very first published article about this launch. Way to go, Dave!

I'll stop now, and leave you with some photos.

Demo with David Knight and the virtues for enterprises to use a blend of premise based and cloud based collaboration solutions


Charles Stucki and the rationale for Cisco's big push into video


Video demo where Charles talked about Tandberg and how Cisco can seamlessy interop with Tandberg, Polycom and Lifesize - all at the same time


Rick Emery, talking about what Jabber brings to Cisco



Laurent Philonenko demonstrating Cisco Unified Presence 8.0, and their advanced capabilities for working across various IM platforms


Murali Sitaram talking about ESS - Enterprise Social Software - and Show and Share, their new solution to enable video-based collaboration. Pretty neat stuff, including tagging video content and making it searchable, just as you would with text-based content.



Duncan Greatwood and the "evolution of email". This was the highlight for me, and we got a solid demo of their just-launched WebEx Mail service. For any heavy user of email, it wasn't hard to see how they've added intelligence, and made the user experience more powerful. It's especially attractive in that you never have to leave the email interface to do other things such as start a chat session, retrieve and review files, and access the personal profile and contact history of anyone in your log of messages.

UC Strategies Podcast - Cloud Computing

This week's UC Strategies podcast was on a topic I'm quite keen on - cloud computing. We had the usual mix of UC analysts/experts/pundits, and a pretty lively discussion about the opportunities around UC, what it means for the telecom vendors, the software players, and the VARs/channels. We also (myself included) talked about what Mitel is doing in particular with the cloud, especially since a few of us got a detailed upate at their recent analyst event.

The podcast is running now on the UC Strategies portal, and you can download it any time. As always, comments are welcome, as are suggestions for topics you'd like to see us cover in future podcasts. We do these weekly, although I'll miss next week's call as I'll be in transit to LA for the IT Expo.