JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

June was a tough act for me to follow on the writing and speaking front, so my roundup is a bit light for July. However, the topics I've been researching and writing about are very topical, and I think there is plenty here to digest if you don't follow me that closely. As always, comments and sharing are welcome, and it's time to get going with a new round of writing for August.

3 Takeaways from Genband Perspectives, UCStrategies, July 21

What Conversational Interfaces Bring to Collaboration and Customer Care, Toolbox.com, July 20

Genband Perspectives17 - Quick Take - my blog, July 19

Digital Transformation Series - the Benefits of Customer Experience with Collaboration - RingCentral blog, July 18

Customer Care - Why it's the New Narrative, Part 2, Toolbox.com, July 14

Conversational Interfaces - the New Driver of Collaboration, Toolbox.com, July 11

Will Customer Service Chatbots Replace Contact Center Agents?, TechTarget, July 11

UC Value Drivers in 2017 - AI-Driven, Toolbox.com, July 10