JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Things continue to remain busy in the early goings of 2017; fulfilling client work, new projects/clients, speaking at conferences and lining up new things for Q2. During March, I produced 21 different forms of content, including articles, a webinar, a conference presentation, and preliminary research for two new white papers. My website remains a work in progress, but everything can be accessed there. To give you a sense of what I was writing about last month, here are some highlights.

Monage 2017 - Chatbot Challenges and New Life for UC, UCStrategies, March 27

How Workers Use Collaboration for Digital Transformation, Toolbox.com, March 23

Monage, San Jose - Quick Thought and Pix, my blog, March 23

Have Mobility and Messaging Trumped Business Voice Communications?, TechTarget, March 22

How Collaboration Impacts Digital Transformation, Toolbox.com, March 17

How Contact Center Adds Value to Hosted UC, Toolbox.com, March 15

Amazon Chime - Did AWS Buy the Wrong Company?, No Jitter, March 14

Outbound Communication - Taking Your Contact Center to the Next Level, RingCentral Blog, March 14

Future of Work Survey - Cloud Adoption Drivers, Toolbox.com, March 6

How Channels Can Own Collaboration, Toolbox.com, March 2