March 26, 2018 IBM's New Watson Assistant Targets Business with "White Label" Service, Computerworld March 26, 2018/ Jon Arnold IBM's New Watson Assistant Targets Business with "White Label" Service
March 21, 2018 Guest Post: Rethinking Customer Support with Office 365 and TouchPoint Agent, SMBnation March 21, 2018/ Jon Arnold Rethinking Customer Support with Office 365 and TouchPoint Agent, guest post for SMBnation.com
March 21, 2018 The Evolution of the Digital Workspace, CDW.com March 21, 2018/ Jon Arnold The Evolution of the Digital Workspace, CDW.com
March 20, 2018 AI and Speech Advances Bring Virtual Assistants to Work, Computerworld March 20, 2018/ Jon Arnold AI and Speech Advances Bring Virtual Assistants to Work, Computerworld
March 14, 2018 Ready for Artificial Intelligence in Speech Recognition?, TechTarget March 14, 2018/ Jon Arnold Ready for Artificial Intelligence in Speech Recognition?
March 05, 2018 The CP List: 20 Top UCaaS Providers You Should Know, Channel Partners March 05, 2018/ Jon Arnold The CP List: 20 Top UCaaS Providers You Should Know
March 03, 2018 Google Hangouts Chat Team Collaboration App Launched, TechTarget March 03, 2018/ Jon Arnold Google Hangouts Chat Team Collaboration App Released
February 23, 2018 Slack Competitor Atlassian Stride Releases Tools for Developers, TechTarget February 23, 2018/ Jon Arnold Slack Competitor Atlassian Stride Releases Tools for Developers
February 15, 2018 Focusing on the Value of Chatbots at ITExpo, ITExpo News February 15, 2018/ Jon Arnold Focusing on the Value of Chatbots at ITExpo
February 14, 2018 Artificial Intelligence in Customer Care (my new white paper), Cisco Blog February 14, 2018/ Jon Arnold Artificial Intelligence in Customer Care
February 13, 2018 Adopting Business Messaging Apps Requires Changing Corporate Culture, TechTarget February 13, 2018/ Jon Arnold Adopting Business Messaging Apps Requires Changing Corporate Culture
February 02, 2018 How Apple Business Chat Could Change Contact Center Market, TechTarget February 02, 2018/ Jon Arnold How Apple Business Chat Could Change Contact Center Market
January 17, 2018 Analysts Anticipate Avaya's Next Chapter as a Public Company, Channel Partners January 17, 2018/ Jon Arnold Analysts Anticipate Avaya's Next Chapter as a Public Company
November 22, 2017 IT Leaders Shouldn't Underestimate Business Messaging, TechTarget November 22, 2017/ Jon Arnold IT Leaders Shouldn't Underestimate Business Messaging
October 24, 2017 Will ‘Weapons Merchant’ BroadSoft Push Cisco Ahead in UCaaS Arms Race?→ October 24, 2017/ Jon Arnold
October 23, 2017 Cisco’s Huge BroadSoft Buy Signals End of ‘On-Prem World’→ October 23, 2017/ Jon Arnold
August 23, 2017 Jon Arnold Talks about Voice Assistants in the Workplace→ August 23, 2017/ Jon Arnold
February 22, 2017 Returning Judges Announced in 5th Annual Best in Biz Awards International, Best in Biz Awards→ February 22, 2017/ Jon Arnold
February 15, 2017 Masergy Introduces New Cloud Contact Center, Unified Communications Strategies→ February 15, 2017/ Jessica Fowler
