This is week 2 of my travel run that will have me going to at least one event somewhere each week pretty much til mid-November. Busy is good, but much tougher to get the work done - that’s just how it goes as an indie analyst.
Was in New York the past two days, attending the Cloud Communications Alliance Financial Summit. Being a half-day event, it was more of an update than a summit, but top-caliber attendees nonetheless. Was very happy to be there, and in the end, I wound up being on the closing panel session with just analysts, led by Clark Peterson. Needless to say, with 5 of us, we easily went over time, but nobody seemed to mind.
There were two other panel sessions focused on the financial side of the cloud business, and it was good to hear what they’re talking about, especially for companies looking for exits. With the shift from growth to profitability, valuations are down, so the space is less lucrative now, and the players have to work harder to create sustainable businesses. There was a lot of talk about how to compete with - or align with - Teams, along with the dominance of other majors like Cisco and Zoom.
Most of the focus was on UCaaS - understandable - and less so on CCaaS, CPaaS and AI - but if a longer program, no doubt we’d hear more about these as well. Bigger picture - it was noted that 50% of the market is still legacy-based, so lots of upside ahead - fair - but UCaaS space is so crowded, and it’s getting harder to compete against the majors, esp if only selling UC and/or telephony.
Overall, I think CCA can play a central role in helping cloud providers navigate all this, particularly under the broader tent of cloud services. UCaaS is too saturated now, and providers need a wider portfolio to compete longer-term. Lots of important themes here, and it’s all central to what I do, so this was a good spot for me to be in. I’ll leave you with some photos for a sense of the vibe there, and thanks again to Joe Manion and Clark Peterson for inviting me!
Clark Peterson with opening remarks; one of the finance panels; closing panel with the analysts.
