JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

My public-facing writing was on the light side for the last month of 2023, but I was also busier than normal with videos and podcasts. Writing will always to be core to what I do, but it’s also just one mode for sharing perspectives, and going into 2024, there will be no shortage of things to both write and speak about. Here’s the digest for December:

Brace for an AI Backlash and Embrace Virtual Spaces for 2024, No Jitter, Dec. 26

2024 Customer Experience Trends, Insight Report for Upstream, Dec. 18

ICYMI - this one ran at the very end of November: Everyone Thinks AI Will Change Communications Tech - and Understanding How is Key, No Jitter, Nov. 30