JAA'S Analyst Blog - Current Posts

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Well, this is actually two podcasts - a long one broken up into two parts. Been working on this one a while - it’s hosted by UK-based publisher EM360 - Enterprise Management 360, and sponsored by Genesys.

Joining me on the podcast was Bobbi Chester and Randy Carter of Genesys, and we covered a lot of ground around digital transformation, and why businesses need to be thinking about the cloud as a deployment model for contact center. This may be first nature for us, but legacy-based contact centers have a lot of catching up to do, and if this sounds like you, our commentary will be timely, and hopefully informative.

The discussion ran long, so EM360 wisely broke it up into two episodes, and you can give them a listen here. As always, your comments are welcome, as is any sharing.