February usually means ITExpo, and lately that means Fort Lauderdale. Good time of year to go south, and I'll be busy moderating three sessions. More details coming, but here are the topics and times:

Making Chatbots Your Most Valuable Assets - Hot Topics in Tech Track, Wed at 10

How AI is Changing the Customer Experience - Hot Topics in Tech Track, Wed at 1

The Rise of Messaging in the Enterprise - Business Communications Essentials Track, Fri at 11