About/News
UC Expert Views on UCStrategies.com
Archive of my UC Expert Views articles on the UCStrategies portal.
ADTRAN's Blog - Unified Communications Views
Archive of my thought leadership and research focused on Unified Communications for ADTRAN's think.share.lead portal.
Rethinking Communications, Internet Telephony Magazine Column
Archive of my monthly column written for the print edition TMC's Internet Telephony magazine, which began running in May 2012. Columns are posted later in the month, and can be viewed here on my profile page.
VoIP News Portal - Regular Contributions
Ziff Davis recently re-launched VoIP News, and I contribute regular content, mostly in the form of articles. They haven't created profile or archive pages for contributors yet, so until then, you'll just have to keep checking the site for new content. You can also sign up for email alerts, but this only covers their research, which I also contribute to, but these aren't published as frequently.
Recent Work Samples and Media
Recent Podcasts, TV interviews, Articles, Case Studies and White Papers Jon has written or been featured in:
PLEASE CHECK MY BLOG FOR THE MOST RECENT MEDIA CITINGS, AND THIS SECTION FOR MY CURRENT COLUMNS/PODCASTS FOR EXONY, UC STRATEGIES, AND THE ADTRAN UC PORTAL :-)
White Paper: Beyond VoIP - Enabling Collaboration, Mobility and Business Process Enhancement with UC (register to receive copy - contact me if difficulty or for a direct copy), Vertical Communications, December 2012
Webinar with Cisco Canada: Migrating Your PBX: Featured Presentation, Jon Arnold, Focus.com, November 13, 2012 (presentation available on request)
White Paper: A Spectrum of Choices for Unified Communications (register to receive copy - contact me if difficulty or for a direct copy), ShoreTel, November 2012
Video Interview - Jon Arnold - State of Unified Communications: interviewed by Tricia Stream during ShoreTel Partner Conference 2012, Orlando, FL, November 9, 2012
Ziff Davis Webinar - VoIP - More than Just Cost Savings: Keynote Presentation, Jon Arnold, October 19, 2012 (presentation available upon request)
Video Interview - Jon Arnold - State of the UC Market: TMCnet, interviewed by Paula Bernier during ITExpo West 2012, Austin TX, October 2012
Video Interview - Impact of Social Media on the Customer Experience: Interactive TV, interviewed by Murph Krajewski during Interactions 2012, June 2012
Article - Five Trends in the Telecom Market for IT Decision Makers: On the Line Newsletter, April 2012
Article - ShoreTel and M5 Networks: Big bet, big payoff: Gerson Lehrman Group, G+ portal, February 29, 2012
Article - Is UC Losing Relevance?: UCStrategies portal, Expert Views, February 15, 2012
Article - How Goats Could Help Make Contact Centers More Productive: UCStrategies portal, Expert Views, January 19, 2012
Article - 25 Years of Technology Winners and Losers: Channel Partners Magazine, January 2012 issue
Article - Is the Cloud Ready for You?: Jon Arnold, Internet Telephony Magazine, December 2011 issue
ETM Podcast - Building Your Environment Around Unified Communications: Jon Arnold, host/moderator, ETM Magazine, November 10, 2011
Featured Article/Podcast Transcript - Building Your Environment Around Unified Communications: Jon Arnold, host/moderator, ETM Magazine, Q4 2011 edition, pp. 38-46
Focus Webinar - Optimal Productivity from your Remote Workforce: Keynote Presentation, Jon Arnold, with Polycom, Focus.com, September 14, 2011
Wikipedia Reference citation - Virtual Queue, from a Jon Arnold Focus.com Brief: Virtual Queuing – the End of Music on Hold?, June 2011
Focus Webinar - The Road to Cutting Edge, Effective and Revenue-Enhancing Communications: Keynote Presentation, Jon Arnold, Focus.com, June 9, 2011
2011 Focus Experts' Guide: "Unified Communications", Jon Arnold, co-author, Focus.com, June 2011
Article: "Making the Case for Cloud Communications", Jon Arnold, ETM Magazine, Q2 2011, pp. 9-11
Article: "Pulling the plug on desk phones and PBX phone systems", Jon Arnold, Search Unified Communications.com, May 11, 2011 (registration required)
2011 Focus Experts' Guide: "Enterprise Phone Systems", Jon Arnold, co-author, Focus.com, April 2011
Report Launch/Article: "Make it worth it, get us involved - the American attitude towards renewable resources", Jon Arnold, co-author, Quirk's Marketing Research Review, April, 2011 (Link to the article is here, but you need to register to access it from the Quirk's website. A PDF version can be provided upon request.)
Article: "Moving Services to VoIP", Jon Arnold, FedTech Magazine, February 2011
White Paper: Bringing VoIP to SMBs (register to receive copy - contact me if difficulty), Metaswitch Networks - Market Visions Community, February 2011
Focus Brief: Five Ways to Rethink Communications, Jon Arnold, Focus.com, November 23, 2010
Podcast: UCStrategies Experts Review Microsoft, Cisco and HP Announcements, UCStrategies, November 23, 2010
Analysis: Cisco Collaboration Summit – Where UC Could Be Going, UCStrategies, November 21, 2010
Article: Will the Cloud Kill Telecom Vendors?, Service Provider Views, TMCnet, November 15, 2010
Podcast: UCStrategies Experts Discuss Announcement of Mitel Freedom, UCStrategies, November 15, 2010
Article: Avaya’s web.alive – Another Approach for Unified Communications?, Jon Arnold, UC Strategies Views, November 15, 2010
Focus Brief: Five Things You Should Look for With an IP Telephony Vendor, Jon Arnold, Focus.com, November 13, 2010
Podcast: UCStrategies Experts Discuss Microsoft Office 365 , UCStrategies, November 4, 2010
Article/Video Interview: Mitel CEO brings firm through tough times to reach the top (video interview here) CTV News, Ottawa, Paul Brent, Tech Now, October 31, 2010
Focus Brief:BroadSoft – Redefining Business Communications, Jon Arnold, Focus.com, October 27, 2010
Article: What Service Providers Can Learn from Newspapers, Part Two, Service Provider Views, TMCnet, October 26, 2010
Article: What Service Providers Can Learn from Newspapers, Part Two, Service Provider Views, TMCnet, October 26, 2010
Article: What Service Providers Can Learn from Newspapers, Part 1, Service Provider Views, TMCnet, October 18, 2010
Focus Webinar - Demystifying Unified Communications: Keynote Presentation Unified Communications - the User and Vendor Landscape, Jon Arnold, Focus.com, October, 2010
Article: Interactive Intelligence 2010 Partner Conference – My Take, Jon Arnold, UC Strategies Views, October 15, 2010
Focus Brief: Metaswitch: Helping You Get Beyond Telephony to Stay Competitive, Jon Arnold, Focus.com, September 29, 2010
Article: Content for Service Providers - Better to Make or Buy?, Service Provider Views, TMCnet, September 22, 2010
Focus Brief: Unified Communications Vendor Landscape – Top Players, Jon Arnold, Focus.com, September 10, 2010
Focus Brief: Skype for Business – Any Business, Jon Arnold, Focus.com, August 31, 2010
Article: Google Voice: Race to the Bottom for Telephony, Service Provider Views, TMCnet, August 31, 2010
Article: eZuce – UC Moves Deeper into the Cloud, Jon Arnold, UC Strategies Views, August 23, 2010
Article: Skype Goes IPO - What Should Service Providers Do?, Service Provider Views, TMCnet, August 21, 2010
Focus Brief: ShoreTel – Defining Value for IP Telephony and Beyond, Jon Arnold, Focus.com, August 18, 2010
White Paper: Enterprise Telephony - The Case For Hosted (register to receive copy - contact me if difficulty), M5 Networks, August 17, 2010
Guest Article: VoIP -- Making the Right Choices, VoIP Logic Newsletter, August 12, 2010
White Paper: The Case for Using ACerted Trust to Secure SIP and VoIP Communications (register to receive copy - contact me if difficulty), InCharge Systems, August 9, 2010
Podcast: UCStrategies Experts Discuss ShoreTel , UCStrategies, July 30, 2010
Article: Are Service Providers Giving Up on Landline too Soon?, Service Provider Views, TMCnet, July 28, 2010
Focus Brief: Five Reasons Why the Desk Phone Will Persist, Jon Arnold, Focus.com, July 26, 2010
Article: HUCS - This is How Service Providers Go Global , Service Provider Views, TMCnet, July 22, 2010
Article: We should go for coffee sometime ... Can I have your IP address?, The Mark News, July 19, 2010
Focus Brief: Five Reasons Why the Desk Phone Will Disappear, Jon Arnold, Focus.com, July 15, 2010
Article: Cisco Cius Revisited – Good News or Bad News for UC?, UCStrategies, July 12, 2010
Focus Brief: Smart Grids: Hold On – My Fridge is Calling!, Jon Arnold, Focus.com, June 29, 2010
Article: Innovation - Many Paths to Follow for Staying Competitive, Service Provider Views, TMCnet, June 17, 2010
Focus Brief: Ringio – Extending the Contact Center into SMBs , Jon Arnold, Focus.com, June 16, 2010
Article: Skype for Business: That's Right, Service Provider Views, TMCnet, June 1, 2010
Article: Cisco's UC Update - Collaboration is Evolving, Maybe Further Than You Think, UC Strategies Views, May 28, 2010
Focus Brief: 5 Things You Need to Know About Unified Communications, Jon Arnold, Focus.com, May 24, 2010
Webinar: ARPU Generating VoIP Solutions, hosted by US Telecom Association, May 20, 2010
Article: Shaw Communications: When Cable Operators Go Wireless, Jon Arnold, Service Provider Views, TMCnet, May 14, 2010
Television Interview: State of Canada's Wireless Industry, Jon Arnold, Business Network News Television, interviewed by Michael Kane,May 11, 2010 (runs about 6 minutes - link expires within a week - contact me if it's not available)
Webinar: Voice in the Clouds: How Hosted Phone Services Help SMBs Level the Playing Field, Focus.com with RingCentral (register for replay), April 27, 2010
Article: Chasing the Clouds, Part 2, Jon Arnold, Service Provider Views, TMCnet, April 27, 2010
Focus Brief: SIP Trunking - 5 Ways to Make Your Business More Competitive, Jon Arnold, Focus.com, April 26, 2010
Interview: The Shadow Over Solar, CBC News, April 22, 2010
Article: Chasing the Clouds - The Service Provider Evolution Continues, Part 1, Jon Arnold, Service Provider Views, TMCnet, April 22, 2010
Article: Cloud Communications Alliance – Good News for UC , Jon Arnold, UC Strategies Views, April 20, 2010
Focus Brief: Why Businesses Need to Think Differently About Cloud Communications, Jon Arnold, Focus.com, April 16, 2010
Article: Atomico Ventures Fund - Something Else for Service Providers to Think About, Jon Arnold, Service Provider Views, TMCnet, March 29, 2010
Essay Excerpt: Communications Breakdown - Cloud Communications, by Jon Arnold, Cloud Communications 2010 eBook, Thomas Howe Company, March 17, 2010
Article: Cisco to Carriers: You're in the Internet Business Now, Jon Arnold, Service Provider Views, TMCnet, March 11, 2010
Article: Mitel Enters the Mobile Market - What Next? , Jon Arnold, Service Provider Views, TMCnet, March 2, 2010
Article: Cisco + HP + Collaboration Review = Confusion and Opportunity, Jon Arnold, UC Strategies portal, UC Views, February 19, 2010
Article: Verizon and Skype - Who's the Winner? , Jon Arnold, Service Provider Views, TMCnet, February 19, 2010
Article: Mitel Mobile – Adding Mobility to UC, Jon Arnold, UC Strategies portal, UC Views, February 8, 2010
Article: It's Only January, but so Many Questions Already for Service Providers , Jon Arnold, Service Provider Views, TMCnet, January 29, 2010
Article: Google in China - What Business are you Really In?, Jon Arnold, Service Provider Views, TMCnet, January 15, 2010
Article: Will the Next Decade be Good for Service Providers and Bad for Privacy?, Jon Arnold, Service Provider Views, TMCnet, December 28, 2009
Radio Interview: BlackBerry Service Outages, Jon Arnold, CBC Radio, National News, The Business Network - interviewed by Meegan Read December 23, 2009
Podcast: UC Experts Review 2009 in Unified Communications, and Look Ahead, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, December 21, 2009
Article: How Can Service Providers Add Value?, Jon Arnold, Service Provider Views, TMCnet, December 16, 2009
Radio Interview: CRTC Update - Broadcasters Vs. Cable Battle, Jon Arnold, CBC Radio, National News, The Business Network - interviewed by Meegan Read December 9, 2009
Article: The Importance of QoS for IP Communications - Interview with Packet Island, Part 2, Jon Arnold, Service Provider Views, TMCnet, December 8, 2009
Article: The Importance of QoS for IP Communications - Interview with Packet Island, Part 1, Jon Arnold, Service Provider Views, TMCnet, December 1, 2009
Television Interview: Telus Trumps Rogers in Ad Spat, Jon Arnold, Business Network News Television, interviewed by Michael Kane, November 25, 2009 (runs about 7 minutes - link expires within a week - contact me if it's not available)
White Paper: Media Gateway 2.0: the Intelligent Edge for Service Providers, J Arnold & Associates White Paper produced for TelcoBridges, November 4, 2009 (must register for access - please contact me if difficulty accessing this - soft copy is available)
Guest blog post: BroadSoft Connections 2009 Recap, Microsoft, Behind 3 Screens Blog, November 2, 2009
Article: Service Providers: Be Careful What You Wish For, Jon Arnold, Service Provider Views, TMCnet, October 26, 2009
Article: Why Skype Is Good News for Service Providers (Part 2), Jon Arnold, Service Provider Views, TMCnet, October 19, 2009
Interview: Smart Grid in an ICT Eye, Jon Arnold interviewed by Mary Allen, GreenerIT.ca, October 2, 2009
Article: Why Skype Is Good News for Service Providers (Part 1), Jon Arnold, Smart Grid Portal, TMCnet, September 29, 2009
Article: What Service Providers Can Learn from Utilities, Jon Arnold, Smart Grid Portal, TMCnet, September 18, 2009
Article: Reflections on the Smart Grid Summit, Jon Arnold, Smart Grid Portal, TMCnet, September 10, 2009
Podcast: UC Experts Discuss Cloud Computing and UC, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, August 24, 2009
White Paper: Telecom 2.0: Guidelines for Service Provider Success , J Arnold & Associates White Paper produced for Tekelec , August, 2009 (must register for access - please contact me if difficulty accessing this)
Article: Smart Grid - What it Means for Service Providers, Jon Arnold, Service Provider Views, TMCnet, August 24, 2009
Podcast: UC Experts Discuss Google Voice, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, August 11, 2009
Television Interview: Pieces of Nortel - the Nortel/Ericsson deal, Jon Arnold, Business Network News Television, interviewed by Michael Kane, July 27, 2009 (runs about 8 minutes - link expires within a week - contact me if it's not available)
Article: BroadSoft, Microsoft and Chinook Hosting - Getting Hosted Right, Jon Arnold, Service Provider Views, TMCnet, July 27, 2009
White Paper: SIP Trunking – More Than Just Cost Savings, J Arnold & Associates companion White Paper for a Mitel Discovery Series webinar, July 27, 2009 (must register for access - please contact me if difficulty accessing this)
Podcast: Make the Call - SIP Trunking Roundtable, Jon Arnold - with AudioCodes, Avaya, Ingate Systems and Panasonic, Business Trends Quarterly, July 2009
Article: published transcript of the above podcast, Jon Arnold - with AudioCodes, Avaya, Ingate Systems and Panasonic, Business Trends Quarterly, July 2009
Podcast: UC Experts Discuss The Impact of Avaya's Bid for Nortel, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, July 20, 2009
Article: Google Wave Offers New Challenges for Service Providers, Jon Arnold, Service Provider Views, TMCnet, July 14, 2009
Webinar Presentation: SIP Trunking – More Than Just Cost Savings, J Arnold & Associates presenting for a Mitel Discovery Series webinar, June 30, 2009 (must register for access - link is archived for 90 days - please contact me if difficulty accessing this)
Article: Q&A with Telanetix – Why Hosted Services are Gaining Adoption, Jon Arnold, Service Provider Views, TMCnet, June 29, 2009
Podcast: The Benefits of VoIP Islands, Jon Arnold - with Elaine Hom, TechTarget Workshop - Unified Communications in the Enterprise, June 2009
eGuide/White Paper: Connecting and Leveraging VoIP Islands, Jon Arnold, TechTarget Workshop - Unified Communications in the Enterprise, June, 2009
Article: What Service Providers and Auto Makers Can Learn From Each Other, Jon Arnold, Service Provider Views, TMCnet, June 12, 2009
Article: On the Future of the Automobile (and Telecom, Too), Jon Arnold, The Mark News, June 8, 2009
Article: What Service Providers Can Learn From MetaSwitch, Jon Arnold, Service Provider Views, TMCnet, June 1, 2009
Article: What Service Providers Can Learn From CSI and Television, Jon Arnold, Service Provider Views, TMCnet, May 13, 2009
Article: MetaSwitch Forum Takeaways - What Big Carriers can Learn from Small Carriers, Jon Arnold, Service Provider Views, TMCnet, April 27, 2009
Podcast: Reality Check -Five Things You Should Know About SIP, Jon Arnold - with Elaine Hom, Search Unified Communications.com, April 17, 2009
Article: Innovation - It's Out There if You Look, Jon Arnold, Service Provider Views, TMCnet, April 8, 2009
Article: Surviving in the New World of Telecom, Part 1, Jon Arnold, Service Provider Views, TMCnet, March 25, 2009
White Paper: CRM over Voice - prepared for Mobivox by J Arnold & Associates, March 2009
Article: 4G Focus – Interview with Crossfire Media, Jon Arnold, Service Provider Views, TMCnet, March 5, 2009
Case Study: Alteva - Using BroadWorks to Deliver Hosted VoIP to a Large Retailer, March 2009
Article: SIP Trunking – the 6 Cs of Communications Evolution, Jon Arnold, Service Provider Views, TMCnet, February 26, 2009
Report: 2009 Telecommunications Industry Issues Index, prepared by J Arnold & Associates for JAJAH, February 17, 2009
Article: SIP Trunking - What's in it for Service Providers?, Jon Arnold, Service Provider Views, TMCnet, February 17, 2009
Article: Jaduka - Another Take on the Platform Play, Jon Arnold, Service Provider Views, TMCnet, January 28, 2009
Article: VoIP: Definitely Not Dead Yet - the Sequel, Jon Arnold, Service Provider Views, TMCnet, January 20, 2009
Article: VoIP in 2008 - "I'm Not Dead", Jon Arnold, Service Provider Views, TMCnet, December 29, 2008
Article: Microsoft and Service Providers Part 2: Progress Interrupted But Not Stopped, Jon Arnold, Service Provider Views, TMCnet, December 15, 2008
Television Interview: Wireless Substitution Trends in Canada, Jon Arnold, CBC Evening News, December 12, 2008 (segment runs about 2.5 minutes)
Podcast: Social Media in the Enterprise, with Tim Young, CEO, Socialcast, Jon Arnold, Business Trends Quarterly, Q4 2008 Edition
Article: Microsoft and Service Providers - Why They Need Each Other, Part 1 , Jon Arnold, Service Provider Views, TMCnet, December 1, 2008
Guest Blog Post: Avaya - Putting the Unified in Unifed Communications, Jon Arnold, ITinCanada - Unified Communications microsite, November 20, 2008
Article: Managing in a Down Economy, Jon Arnold, Service Provider Views, TMCnet, November 17, 2008
White Paper: Desktop Videoconferencing - Better Than You Think, prepared by J Arnold & Associates, October 2008 -- NOTE - for the initial release, you must provide your contact information to Global IP Solutions to download it from their website
Article: Social Media and Why Enterprises Need to Embrace It, Jon Arnold, Business Trends Quarterly, Fall 2008
Article: Is VoIP Dead?, Jon Arnold, Service Provider Views, TMCnet, September 29, 2008
Article: Making Voice a Killer App, Jon Arnold, Service Provider Views, TMCnet, September 16, 2008
Article: Ribbit - Why BT's $105 Million Was Well Spent, Jon Arnold, Service Provider Views, TMCnet, August 27, 2008
Article: Platform Play Updates - Solid Proof Points for Service Providers, Jon Arnold, Service Provider Views, TMCnet, August 15, 2008
Article: Tier 2/3 Service Providers: Leading the Way with VoIP, Jon Arnold, Service Provider Views, TMCnet, July 14, 2008
Article: Social Media Challenges Reside with Users, Jon Arnold, UnifiedCommunicationsSearch.com, July 9, 2008
Article: Microsoft Telco 2.0 - Part 2, Jon Arnold, Service Provider Views, TMCnet, June 26, 2008
Podcast: Host of a Squawk Box segment, interviewing Shidan Gouran, CTO, Jazinga, June 26, 2008
Television Interview: RIM - smartphone outlook/quarterly earnings call, Jon Arnold, Business Network News Television, After Hours program - hosted by Andrew Bell, June 25, 2008. The interview runs the first 16 minutes of the program, and can be viewed in two files. Part 1 is the first 5 minutes, and you can watch it here. Part 2 contains the balance of the segment and you can watch that clip here.
Article: Microsoft Telco 2.0 - the Great White Hope or Hype for Carriers?, Jon Arnold, Service Provider Views, TMCnet, June 16, 2008
Article: Jajah - A Complete Platform Play, Jon Arnold, Service Provider Views, TMCnet, May 29, 2008
Podcast: IT's Changing Role in VoIP Adoption, interviewed by Carl Weinschenk of IT-Finance Connection, May 13, 2008
Article: Further Considerations for the Platform Play , Jon Arnold, Service Provider Views, TMCnet, April 30, 2008
Article: Exploring the Platform Play, Jon Arnold, Service Provider Views, TMCnet, April 16, 2008
White Paper: The Case for Hosted VoIP, prepared by J Arnold & Associates, March 2008
Article: The Case for Being a Platform Play, Jon Arnold, Service Provider Views, TMCnet, March 31, 2008
Article: Rethinking the Service Provider Business, Jon Arnold, Service Provider Views, TMCnet, March 20, 2008
Podcast: eComm2008 Highlights, interviewed by Ken Camp, March 13, 2008
Case Study: KPN - Fixed Mobile Services, March 2008
Case Study: Cbeyond - SIP Trunking Services, March 2008
Article: Equity Market Outlook - Q&A with Catharine Trebnick, Jon Arnold, Service Provider Views, TMCnet, February 27, 2008
Article: The Service Provider Dilemma, Jon Arnold, Service Provider Views, TMCnet, February 6, 2008
Article: What is a Service Provider?, Jon Arnold, Service Provider Views, TMCnet, January 16, 2008
Television Interview: Canadian Telecom Outlook, Jon Arnold, Business Network News Television, November 2, 2007 (runs about 8 minutes)
Podcast: Key Takeaways From Fall VON 2007, Jon Arnold, IP ConvergenceTV.com, November 15, 2007
Podcast: with Scott Wharton, VP, Business Development, BroadSoft, during BroadSoft Connections 2007, October 16, 2007
Article: Unified Communications - Creating New Value for Businesses, Jon Arnold, MetaSwitch eNewsletter, August 2007 issue
Television Interview: Bell/Telus/Canadian Telecom Outlook, Jon Arnold, Business Network News Television, July 3, 2007 (runs about 7 minutes)
Podcast/Interview: Telepresence, with Marc Trachtenberg, CEO, Teliris, Jon Arnold, Business Trends Quarterly, Q2 2007 Edition
White Paper: Covad ClearEdgePro - Making the Case for Hosted SMB IP Telephony, prepared by J Arnold & Associates, March 2007
Article: VoIP 2007 Outlook, Jon Arnold, Business Trends Quarterly, Q1 2007 Edition
Article: Telco 2.0 - Easier Said Than Done, Jon Arnold, Microsoft's Canadian Connections Newsletter, Fall 2007
White Paper: Open Source IP Telephony, prepared by J Arnold & Associates, posted September 11, 2006 on LinuxDevices.com
Article: Intelligent Content Distribution: A Critical Enabler for IPTV, Jon Arnold and Danny Klein, Telecommunications Magazine, September 2006
Article: Technologies to Watch for Enterprise IP Telephony, Jon Arnold, Telemanagement Magazine, #238, September 2006
Where's Jon Arnold?
Upcoming conferences and industry events you can find Jon at:
Interactive Intelligence, Interactions 2013, May 13-15, 2013, Indianapolis, IN
UCStrategies UC Summit, April 28 - May 1, 2013, La Jolla, CA
Know Your Alternatives, February 7, 2013, Toronto, ON
Why VoIP Now? End of Life Scenario Opens the Door for UC - am speaking on this session along with Emily Nielsen at 11:30 on Track #4 - hope you can join us!
TMC ITExpo East, January 30 - February 1, 2013, Miami Beach FL
What's not to like? Sunny Florida, end of January, Super Bowl weekend - oh, and ITExpo! Hope to see you there. I'll be moderating three panels - scan this link for details:
Contact Center Customer Experience: More than “Can You Hear Me Now?” - Wed. at 9:00, Customer Interaction Track
The Real Business Value of an Optimal Customer Experience - Wed. at 1:30, Customer Interaction Track
Turning the Demand for Truly Unified Communications into Revenue - Thurs. at 3:30, Service Provider Solutions Track
ShoreTel Partner/Analyst Conference, November 7-9, 2012, Orlando, FL
Cisco Collaboration Partner Summit, October 15-18, 2012, Los Angeles, CA
Metaswitch Forum 2012, October 1-4, 2012, Orlando, FL
TMC ITExpo West 2012, October 2-5, 2012, Austin, TX
At this time, I'll be moderating an ITExpo session and speaking on one at the SUITS event, co-located there.
Moderating - 1:00, Thursday: Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?
Speaking - 2:30, Wednesday: Buying & Selling - Monetizing Licensing Rights
Vertical Communications, East Coast Analyst Briefing, July 31, 2012, Elizabeth, NJ
Mitel, Business Partner Conference, June 19-21, San Diego, CA
Interactive Intelligence, Interactions 2012, Indianapolis, IN, June 4-7, 2012
The UC Summit 2012, May 6-9, 2012, La Jolla, CA
This is my first time participating in the UC Summit, run by UCStrategies. It's an invitation-only event with a heavy focus on helping channels bring UC to market. The content and speakers are first-rate, and I'll be speaking on one of the panels on Tuesday. Hope to see you there!
Things You Need to Know About UC, Tuesday, 10-11am, Pacifica Ballroom
IT International Buyers and Global Export Forum 2012, March 20,2012, Toronto, ON
Am making the opening presentation to an audience of Ontario technology companies and international buyers of telecom and IT, including China, Japan, Brazil, Turkey and Mexico. The Forum is being organized by the Ontario Ministry of Economic Development and Innovation. I'll be speaking about key trends and opportunities in telecom; presentation available upon request.
Know Your Alternatives, February 9, 2012, Toronto, ON
Am presenting on the SIP Trunking session - Breakout 3, 11:30 - 12:30
MobileMonday Toronto, February 6, 2012, Toronto, ON
This is their Meet the Analysts event, which I'll be moderating. Joining me will be my former Frost & Sullivan workmate, Ronald Gruia, and Mike Abramsky from RBC Equity Research. We'll be sharing our views on key mobile trends for 2012 - should be a great session and a fun networking event. Doors open at 6, and you can get the details here, along with the registration form (it's free!).
TMC ITExpo East 2012, January 31 - February 3, 2012, Miami Beach, FL
In addition to attending, I'll be moderating the following sessions:
1. Wed. at 11am - Building the UC business case
2. Wed. at 1:30pm - How call centers are being reshaped by smartphones, social media and fed-up consumers
3. Friday at 10am - Can UC get social?
For more detail on the session abstracts and speakers, follow this link.
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ADTRAN Connect, 2011 Analyst and Press Event, November 29-December 1, 2011, Huntsville, AL
Cisco Collaboration Summit, November 15-17, 2011, Miami Beach, FL
GENBAND Perspective 2011, November 7-8, 2011, New York, NY
Metaswitch Forum 2011, October 3-6, 2011, Las Vegas, NV
This is one of my favorite events, and this year I'll be moderating one of the sessions:
The Market for Small Business Services - Wednesday, 10:50am, Track 4
TMC ITExpo, September 12-15, 2011, Austin, TX
I'll be busy moderating - am running three sessions - two on contact centers and one on UC:
- Wed. at 9am: UC Unleashed
- Thurs. at 9am: Hosted Customer Care Trends/Drivers
- Thurs. at 11am: Harnessing Multichannel Customer Service Tools
ShoreTel Mobilize for Growth, July 19-21, 2011, Chicago, IL
Cisco C-Scape and Cisco Live, July 10-13, 2011, Las Vegas, NV
Mitel Business Partner Conference, June 1-3, 2011, Ft. Lauderdale, FL
Connectivity Week, May 23-26, 2011, Santa Clara, CA
Great smart grid event, and a truly awesome lineup. I'll be floating about the whole time, and if you're attending, I'm happy to meet up at some point. I'm helping a bit behind the scenes, and am moderating one of the closing sessions, and it promises to be pretty engaging!
AMI Consumer Backlash – Perceptions and Realities, Thursday, 3:30 - 5:00
Dimension Data, Perspectives 2011, May 3-4, 2011, Boston, MA
Smart Grid Summit - February 2-3, 2011, Miami, FL
This is our fourth summit, and once again, I'm pleased to say we have a very strong program. Would be great if you can join us - as usual, we're co-located at the ITExpo and won't be hard to find.
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Acme Packet - 2010 Industry Analyst Day, December 8, 2010, Bedford, MA
ADTRAN Connect - 2010 Press and Analyst Event, November 30 - December 2, Huntsville, AL
Cisco Collaboration Summit, November 16-18, Phoenix, AZ
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GridWeek 2010, October 18-20, Washington, D.C.
This will be my first time attending GridWeek, and sure will be interesting to compare the experience with our Smart Grid Summit. Am looking forward to meeting lots of companies - some familiar and some new - and if you to find me there, just drop me a line. I'll be attending through Wednesday morning.
Interactive Intelligence - Global Partner Conference, October 11-13, San Antonio, TX
PLUS...
Looking forward to my first trip to San Antonio, and a return to ININ's analyst event. Plus, another round of Battle of the Bands, so I've got to get practising guitar!
Smart Grid Summit, October 4-6, 2010, Los Angeles
This is our third summit, and by far the biggest and best. If you can't make it, you can follow me on Twitter as well as the Smart Grid Portal. The summit is co-located at TMC's IT Expo, which is also the biggest and best it's ever been. It's going to be quite a week out in LA!
Metaswitch Forum 2010, September 21-24, Orlando, FL
This is the re-book from their earlier data in Nashville, which got cancelled due to flooding. Definitely not expected, and I hope things have returned to relative normal there. So, it's now been shifted to Orlando, and I'm glad they managed to get this organized in so little time. Metaswitch always puts on a great customer event, and I'm very much looking forward to coming again this year.
Shoretel 201 Partner/Analyst Conference, July 20-22, 2010, San Diego, CA
Cisco C-Scape, June 28-30, 2010, Las Vegas, NV
Electric Vehicles Consumer Adoption Summit, June 22-23, 2010, San Francisco, CA
I'll be pretty busy at this event, moderating two sessions and serving as the overall Conference Chair.
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TMC ITExpo East 2010 and Ontario/Canada Business Networking Breakfast, January 20-22, 2010, Miami Beach, FL
The winter edition of TMC's ITExpo - in its 10th year, by the way - is about a month away, and it's time to start thinking about Miami. Normally, I'm moderating sessions and speaking, but this time my focus is primarily on the Smart Grid Summit, which I'll get to in a moment below.
One thing I am doing at the ITExpo is host a networking breakfast jointly sponsored by the Governments of Ontario and Canada. They've been doing this the past few years at the Expo, with the idea being to showcase Ontario-based startups in the communications space. So far, they have six companies lined up, and the breakfast is being held as a friendly forum to meet with them away from the din of the show floor. The companies confirmed to date are:
- PIKA Technologies
- Comwave Telecom
- SVK Software
- Hostopia
- Phybridge
- InGenius
The breakfast takes place Friday, January 22, and requires an RSVP. If you want to meet these companies and see more about what's coming out of Canada, please drop me a line and I'll send you the invitation.
Smart Grid Summit, January 20-22, Miami Beach, FL
This is where I'll be spending most of my time at ITExpo, as I'm Co-Chairing this event along with my ICP Partner, Shidan Gouran. The program is filling out nicely, and you can review the Agenda and Keynotes here. If you haven't made plans to attend, you can register here.
We'll be updating the event site regularly, and you can follow our news in more detail at the Smart Grid portal. Even better, you can subscribe to our E-Newsletter, and get the latest Smart Grid news and exclusive thought leadership right to your inbox.
Unify - Adtran's Analyst and Press Event, December 1-3, 2009, Huntsville, AL
Cisco Collaboration Summit, November 9-11, 2009, San Francisco, CA
BroadSoft Connections 2009, October 25-28, 2009, Scottsdale, AZ
Am looking forward to the latest iteration of BroadSoft's customer event. I'll be there in analyst mode, and will post my thoughts on what I'm seeing as time allows.
Supercomm 2009, October 21-23, 2009, Chicago, IL
I'm just going for part of the conference, and am moderating a session on Telepresence. Hope you can make it, and otherwise, I'll be walking about and taking meetings all day Thursday.
The Telepresence Revolution, Wednesday, 4:05pm (if this link doesn't not get you to the session, please search for session #1359 on the Supercomm website)
Interactive Intelligence Global Partner Conference, October 5-7, 2009, Indianapolis, IN
I'm attending strictly as an invited industry analyst, so I'll be there taking lots of notes and getting to know the ININ folks better. On the fun side, they're having a Battle of the Bands, and I'm in the process of finding some common ground with other attendees to play a few tunes together. No CD is forthcoming - we'll just be happy pulling off a couple of songs, but you never know where these things will go...
VON Conference & Expo 2009, September 21 - 23, 2009, Miami, FL
This is the "new" VON, and I'm quite keen to see what's there. I'll be attending from Monday through Wednesday, and am moderating a session on enterprise mobile applications on Wednesday. Hope you can join us!
Beyond Guys in Trucks: Mobilizing Enterprise Applications, Wednesday - 11 - 11:50 a.m.
2009 TMC Internet Telephony Expo West, September 1-3, 2009, Los Angeles, CA
This has become a perennial event for me, and is still the best event that brings buyers, sellers and thought leaders together in the IP telephony space. Of course, the IT Expo is a lot more than telephony, and anyone providing communications technologies to the business market really should be there. For a bit of a sneak peak, here's a Q&A I did about the Expo with Mr. T himself, Rich Tehrani.
I have a number of things in the works for the Expo, and will update this notice as things unfold. For now, I can tell you that I'll be moderating two sessions, both of which are topics I follow with great interest:
Enterprise Class Telephony for the SMB, Wednesday, 9:30 - 10:15
When Voice Meets Web 2.0, Thursday, 1:00 - 1:45
UPDATE - July 30...
The IT Expo will be a busy event for me on several fronts, and here's the latest addition:
This week we announced the launch of two initiatives with TMC - the Smart Grid Summit ad the Smart Grid Portal. You can read more about the details in the press release.
The Smart Grid portal is our online home, not just for the Summit, but our ongoing focus on this space.
The Smart Grid Summit will be a one day event - September 1 - and the conference website just launched. Details are sparse at this point, but you can register any time. We'll have lots more detail, along with a full program in the next couple of days - at which point, I'll update this listing.
Mitel Analyst Summit 09, June 17-19, 2009, Las Vegas, NV
MetaSwitch Forum 2009, April 6-9, 2009, Las Vegas, NV
I've been attending this event for a few years now, and it's one of the best customer forums going. MetaSwitch has quietly built up a solid customer base, and this event really showcases their technology and the quality of the relationships they have with their customers. On Thursday, I'll be moderating a panel on the challenges of serving the consumer VoIP market - really looking forward to that.
Time to Raise or Fold? Consumer Telephony Strategies in a Down Economy
I'm fortunate to be one of a handful of analysts attending, so it gives me a pretty unique perspective on the market they're serving. Here's a taste of what last year's Forum was like in New Orleans. That's going to be a pretty hard act to follow, but Las Vegas is as good a stage as any to try.
eComm 2009, March 3-5, 2009, San Francisco, CA
Emerging Communications 2009 is THE place to be for where telecom is going. Building on last year's inaugural eComm, this event is all about disruption and innovation, and you won't find a better lineup of speakers and topics anywhere. If you pick one event to attend in 2009 - whether you're a follower or a leader - you need to be here.
On Wednesday, I'll be moderating a panel on Voice 2.0:
Voice 2.0 - New Ways to Monetize Voice, Wednesday, 2:00 pm
You can read more about what to expect on the eComm blog, and I've been posting updates regularly on my blog. I can also help you get there in the form of a 20% discount off your ticket, provided you register by February 17. Just drop me a line, and I'll pass along the discount code. Hope to see you there!
2009 TMC Internet Telephony Expo East, February 2-4, 2009, Miami, FL
Can't think of a better place to be in February when you live in Canada. I'll be moderating two sessions, and am involved with two other events during the show. First, the panel sessions:
Service Provider IP Telephony - Considerations, Monday at 12:00 pm
Driving Benefits Through Analytics, Wednesday at 12:30 pm
I'm also presenting during two segments that are part of Ingate's SIP Trunking Sessions:
- 2009 Technology Survival Roadmap - SIP Trunking and Beyond, Monday at 4:00pm
- Just for Carriers: SIP Trunk Intensive Workshop, Wednesday at 8:50am
Attendance is free, and you can register online here.
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Finally, on Tuesday morning, I'll be hosting a business breakfast sponsored by the Canada/Ontario delegation that is showcasing Ontario tech companies at the IT Expo. Attendees will get to meet representatives from the following companies: SVKSoftware, Pronexus, Industry Dynamics, Macadamian, Ingenius, OmniWare, ObjectWorld, Jazinga, Phybridge, Callture, Vision Max and Sigma Systems.
Attendance is limited and is on an RSVP basis. The breakfast is primarily targeted at South Florida companies looking to do business with Ontario tech companies, especially those in the delegation. For more information, drop me a line, and I can send you an invitation.
Cisco C-Scape 2008, December 8 - 10, 2008, San Jose, CA
Tekelec 2008 Industry Analyst Day, November 18, 2008, Morrisville, NC
Korea Tech Preview 2008, November 5-6, 2008, Dallas, TX
I've been invited by KOTRA to attend this event, and it should be a great opportunity to meet up and coming companies from Korea. There are a number of companies I'm looking forward to meeting from areas such as telephony, wireless, video, IPTV, robotics and home automation.
Avaya Worldwide Analyst Conference, October 20-23, 2008, Boston, MA
I've attended this event before as an analyst, and this year will be particularly interesting since Avaya has now been privatized, and Charlie Giancarlo is at the helm. A lot sure can change in the course of a year!
BroadSoft Connections 2008, October 5-8, 2008, Scottsdale, AZ
Toronto Tech Week, September 22-26, 2008, Toronto, ON
I'll be moderating the Mobile Marketing 2.0 session, which includes speakers from Yahoo!, Silverback Wireless and Canoe.ca. It's part of the Future Forward: Internet 2010/New Media track running all day Thursday.
Mobile Marketing 2.0, Thursday, 1pm
At the end of the day, there's also the big TTW party at the Revival Bar, which is a very fun venue. Maybe I'll see you there!
TMC ITExpo West 2008, September 16-18, 2008, Los Angeles, CA
This show is a ways off, and for now, I'll be moderating a session on SMB VoIP. I'll update this listing as my participation in the show evolves.
SMB VoIP Options, Thursday at 2:00 pm
MetaSwitch Forum V, April 22-24, 2008, New Orleans, LA
Panelist: Drumming Up Business, Wednesday, 1 -2 pm
Dialogic Analyst Update Event, April 15-16, 2008, New York, NY
2008 Dimension Data Perspectives, April 14, 2008, Boston, MA
IT360 Conference, April 7-9, 2008, Toronto, Ontario
I'm co-Chairing the Unified Communications track, and we've got sessions running all three days. I'll be the lead presenter for one of the tutorials, and am moderating at least one session.
Tutorial: What Does Unified Communications Really Mean?, Monday, 1-4 pm
We're still finalizing some of speakers, but on the whole, the program is very strong. You view the full conference agenda here.
eComm2008, March 12-14, 2008, Mountain View, California
This is widely being touted as the must-do event in 2008 for the latest and greatest in disruptive communications technologies. You won't find a better speaker roster anywhere, and I'm sure the event will be as advertised, if not better.
I'll be moderating one of the sessions...
Mobile Voice Mashups, Thursday, 2:00 pm
To get some background on the event, and the views of Lee Dryburgh, who's putting this together, you'll enjoy my Q&A interview with him that I did for IP Convergence TV.
Finally, to help make up your mind about attending, I can offer you a 15% discount on your registration. To get this, just drop me a line, and I'll send the code to you right away.
IT Expo East 2008, January 22-25, 2008, Miami, Florida
I'll be participating in this event in two different ways. As I usually do, I'll be moderating a few sessions - see below. In addition, the Government of Ontario is sponsoring a pavilion to showcase Ontario IT/IP companies at the expo. I've been invited by the Canadian Consulate and the Ministry of Economic Development & Trade to open their Canada/Ontario Business Partnering Reception on the second day of the show - Thursday, 4pm at their pavilion on the show floor. Maybe I'll see you there, and all exhibitors are invited.
Here are the sessions I'll be moderating...
Intelligent Interconnects in the VoIP Peering Environment, Wednesday, 11:00 am
A Look at Hosted VoIP, Wednesday, 12:30 pm
The State of IPTV, Friday, 12:30 pm
Test the Nation, CBC Television, January 20, 2008, Toronto, Ontario
This one is a bit different, but it sure will be fun. I'm going to be on national TV, as part of the Blogger Team on this quiz show. If you're in Canada, mark the date, and I hope you tune in.
Cisco C-Scape Global Forum 2007, December 10-12, San Jose, California
Fall VON 2007, October 29 - November 1, 2007, Boston, Massachusetts
Goin' Mobile with Skype - Beep Beep, Moderator, Wednesday, 11:15am
Broadsoft Connections 2007, October 15-17, 2007, Phoenix, Arizona
Ottawa Venture and Technology Summit, September 25-27, 2007, Ottawa, Ontario
Opportunities in Video Convergence, Moderator, Thursday, 9:30am
IT Expo West 2007, September 10-12, 2007, Los Angeles California
Serve Your Customers Innovative Applications, Moderator, Monday, 10am - Track SP-02
>>> Watch my video welcome message here!
The Dawning of Telepresence, Moderator, Monday 12:30pm - Track UC-04
>>> Watch my video welcome message here!
ANPI Annual General Meeting, May 9-11, 2007, San Diego, California
Marketplace Trends and What This Means to the Independent, Speaker, Thursday, Session 5
IT360 Conference and Expo, April 30-May 2, 2007, Toronto, Ontario
Unified Communications - Think Again, Presentation, Tuesday, 11:00
MetaSwitch Forum 2007, April 18-20, 2007, Orlando Florida
Delivering Enhanced VoIP Services, Moderator, Wednesday, 1:30
Cisco Partner Summit 2007, April 3-6, 2007, Las Vegas, Nevada
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Recent Events
PTC 2007, January 14-17, 2007, Honolulu, Hawaii
Directions in VoIP, Session Chair, Monday, 1:30
NGN, Session Chair, Monday, 3:30
TMC ITExpo, January 23-26, 2007, Fort Lauderdale, Florida
IMS Industry Roundtable, Moderator, Thursday, 8:30
The Value of Hosted VoIP, Moderator, Thursday, 2:30
VoIP Spamming - Challenges and Solutions, Moderator, Friday, 10:00
About Jon Arnold
Jon Arnold is Principal of J Arnold & Associates, an independent analyst and marketing consultancy with a focus on improving mind share and market share with thought leadership, market research and go-to-market planning. Core expertise is IP-based communications and disruptive technologies, such as VoIP, mobile broadband, telepresence, unified communications, collaboration, contact centers, session border controllers, social media and Web-based applications.
JAA also works with companies for funding, M&A, strategic partnerships, and monetizing patents and intellectual property. The consultancy was launched in March 2005, and from its base in Toronto, Ontario, serves clients across North America as well as in Europe.
Jon has been consulting about these technologies since 2001, and aside from his Analyst 2.0 Blog, provides regular commentary/analysis on Twitter and Linked in. He also contributes to other publishers and portals, such as UCStrategies, ADTRAN, Exony and Focus.com. On a broader level, Jon speaks regularly at industry events, is frequently cited in the press, on radio and television, and accepts public speaking invitations.
Previously, Jon was the VoIP Program Leader for four years at industry analyst firm Frost & Sullivan. While there, he was responsible for managing their subscription service for Global VoIP Equipment Markets, and through his active participation in the industry, created a strong presence for the firm and an unprecedented profile in the media.
Prior to Frost & Sullivan, Jon founded Research Solutions, an independent marketing research consultancy that operated for 15 years. During that time, Research Solutions conducted both qualitative and quantitative research projects for clients across a wide range of industries, including telecommunications, software, electronics, financial services, diagnostic equipment, transportation, energy, management training, trade publishing and professional associations.
Expanding beyond conventional telecom, in July 2009, Jon formed Intelligent Communications Partners which focuses on strategic consulting in the smart grid sector. He has since partnered with TMC to produce the Smart Grid Summit, and provides thought leadership for the Smart Grid Portal. These ventures - and others - serve to create a forum and build a new community around the intersection of energy, utilities, smart homes, telecom and IT. In May 2012, Jon was named to the Smart Grid Advisory Board of Zpryme Research.
In terms of accolades, in May 2009, Focus.com included Jon's widely-read Analyst 2.0 Blog on their Top 15 VoIP Blogs of 2009 list, along with their 2007 Top 25 VoIP Blogs list. In May 2008, Jon's blog was rated #1 among all Telecom blogs by Blogged.com, and VoIP Now included his blog in their Top 100 Telecom blogs.
Shortly after, in July 2008, Guy Kawasaki's Alltop portal included Jon's blog in their group of top VoIP blogs, and subsequently, Jon has been added to the Editorial Advisory Board of Business Trends Quarterly, and the Advisory Board for the eComm 2009 conference. He also serves as an Advisor to several emerging telecom/tech companies.
JA&A News
May 2012 - Jon Arnold named to Zpryme's Smart Grid Advisory Board
Some of my readers know that I wear a second hat in the smart grid arena, and have been active there for a few years. Aside from co-producing the successful Smart Grid Summit with TMC for two years and driving thought leadership for their Smart Grid Portal (which peaked at over 2 million monthly page views), I have been closely aligned with Austin-based Zpryme Research.
On May 14, Zpryme announced their Smart Grid Advisory Board, and I'm very pleased to be included in that group. Five others are on the board, including Andres Carvallo and Christine Hertzog, both of whom I've enjoyed working with in this space. Zpryme has a great niche and I anticipate getting busier with them as the year goes on and gas prices remain high!
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April 2011 - ADTRAN Blog - my new Unified Communications column
I've had a good history with ADTRAN, and with the recent launch of their thought leadership blog portal, think.share.lead, they've engaged me to be a regular contributor, focused on Unified Communications. It's a great opportunity to provide ongoing posting about a space I follow closely, and an area that really needs to be better understood. I'll be posting 1-2 times a week, and I hope you follow me there - and if you like it, you can spread the word on Facebook, Twitter and other places - it's all there on the portal.
February 2011 - Exony - Hosted Contact Center Blog
I recently started a thought leadership engagement with U.K.-based Exony. They provide high end data analytics to help hosted contact centers better manage what's going on in the field. Better data means better decisions, and to help enterprises better understand this space, I'll be writing a bi-monthly column of exclusive content that will be featured on their website. The broad focus is on hosted contact centers, and each time around, I'll be exploring something new. It's a fascinating area, and I'm learning more with every posting. You can follow the posts here, and if there's a hot topic you'd like me to examine, please drop me a note.
March 15, 2010 - Focus.com - JAA now a Focus Expert
June 1, 2010 - UPDATE - JAA is now a Focus Adviser
I have been affiliated with Focus for some time, and we are now working more closely together. If you don't know them, Focus runs a family of widely-followed portals, a few of which fall into my everyday sphere.
As of today, I have been added to their roster of Focus Experts, and you'll be hearing from me regularly, particularly about VoIP, SMB communications and marketing strategies. Their portal is well worth exploring, and it's hard to visit and not find a topic you want to jump in on and add your thoughts. I hope to see you there soon, and if I can't answer your question, I'm sure someone there can.
Media Gateway 2.0 Webinar with TelcoBridges - November 4, 2009 - Register Now
I just finished a White Paper for TelcoBridges, an up-and-coming Canadian media gateway vendor. They've actually been at this for a long time, and are finally gaining some nice traction and industry recognition.
The focus of the webinar is on the evolution of media gateways from 1.0 to 2.0, as well what TelcoBridges brings to the market in terms of their intelligent media gateway product portfolio.
We're doing the webinar at two times next Wednesday - November 4 - at noon for the North American market, and again at 9pm for Asia. The press release is out now with more detail, and if just want to register now, here's the link. Hope you'll join us!
New Ventures Launched - Intelligent Communications Partners and the Smart Grid Summit - July 2009
It's been a very busy time lately, but very productive. There are two news items here.
1. I've formed a new venture with Toronto-based tech entrepreneur, Shidan Gouran. It's called Intelligent Communications Partners, and our focus is on the Smart Grid space. We see an exciting opportunity here and you'll be hearing more about it as we lead up to the Smart Grid Summit on September 1.
2. Our venture - ICP - is partnering with TMC for two new initiatives, and you can read about the details in the press release, which ran July 27.
One is the aforementioned Smart Grid Summit, which will be part of TMC's IT Expo in Los Angeles a month from now. The conference website just launched, so you can register any time. There is limited information there now, but that will soon change as the program rounds out a bit more. We think the Smart Grid Summit will be a unique forum, bringing together the worlds of energy, smart home, telecom and IT.
Second is the Smart Grid portal, which will be our home base for the development of ongoing thought leadership and community building around this space. We're open to good ideas from new voices, and to quickly learn more about our vision, please read our welcome letter on the portal.
Updated Affiliation with Unified Communications Strategies - June 2009
I've been an occasional contributor to the Unified Communications Strategies portal for quite some time, and there's definitely a great group of people behind it. This is mainly the product of Jim Burton, and along with his associates, they've expanded UCS into a true destination portal for all things UC.
Since so much of my work these days touches on UC, it's a good time to get close to their group, and that has now taken the form of me being classed as a UC Expert. As the link will show you, this puts me in pretty good company, among people I see regularly and whose views I definitely trust.
As this relationship takes shape, expect to see some exclusive contributions from me on the portal, and I hope to participate in upcoming events such as webinars or podcasts, so stay tuned. And most important of all, if you follow UC, you should bookmark UCS now and make sure to visit often! Hopefully I've given you another reason to do so.
SIP Trunking Webinar with Mitel - June 30, 2009
Just a shout-out to let you know I'll be doing a webinar on SIP Trunking that's sponsored by Mitel on June 30. I've done a few things around this space recently, and there's a lot of opportunity for both enterprises/SMBs and carriers. I'll be exploring these facets and others on the webinar and I hope you can join the call.
The webinar is part of Mitel's Discovery Series and they sent their first email notice about it this morning. You can get all the details here, including a link for registration (and yes, it's free).
You can also get the details in the Discovery Series section of their website. Either way you're just a couple of clicks away, and by all means, spread the word to anyone who wants an update on SIP Trunking - thanks, if you can.
JAA Now a Contributor to The Mark News - June 2009
The Mark is a Toronto-based news portal that just launched a couple of weeks ago. It offers a mix of current events news/analysis along with independent insights/perspectives about all kinds of topics, including tech. I'd say it's Canada's version of the Huffington Post, but so far, it's not quite as cheeky or satirical. I very much like what I see so far, and perhaps this is a sign of what the future holds for the press.
With that said, here's my news. I've been added as a Contributor to The Mark, and my first piece is running now. After you read my article, feel free to comment, and by all means explore the portal. It's still in Beta, so all feedback is welcome. I for one am glad to see The Mark come about, and hope it gets the traction they're expecting. It's too early to tell if this really is a 2.0-style template, but the pieces are there, and time will tell.
Use Amazon Kindle? Then Subscribe to my Blog! - March 17, 2009
This has been in the works for a while, but I can finally get the word out. If you're a Kindle user, you can now enjoy my blog for less than 4 cents a day! Amazon has the right idea here, by making as much written content as possible available for Kindle users to help them make the most of their out-and-about time.
The subscription costs a whopping 99 cents a month, and you even get a free 14 day trial - how can you lose? To subscribe to my blog, click here to get to the Amazon Kindle Store, and, you're just one click away from getting with the program.
Apologies for making this a two step process. Once I work some bugs out, all you'll need to do is click on the Kindle badge above - coming soon.
Join Me, Qwest and VoIP-News for a Webinar - March 18, 2009
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I've been invited to present on a webinar being produced by VoIP News, and is titled "Optimizing Your Communications in a Recession". The title is pretty self-explanatory, and I'll be joined by Qwest Business and ADVODA Communications.
I'll be presenting the independent analyst perspective on the various IP and SIP-based communications tools available today, as well as how they can be used for maximum benefit in tough times.
The webinar is free, and runs for an hour, starting at 1pm EST. You can read more about it as well as register here. I hope you can join us, and if you miss it, you can still register and listen to the archived version.
Gerson Lehrman Group - Now a Leader, January 2009
I've been on the Gerson Lehrman Group's roster for many years, and I recently became a Leader, meaning that I rank in the top 5% of experts consulting for their clients. I look forward to working more closely with GLG in 2009, and would recommend them to any other industry expert looking to better leverage their knowledge.
New Home/Name for my Blog - Jon Arnold's Analyst 2.0 Blog - December 2008
On December 15, my long-running blog re-launched from its new home. I've been planing to make this move for some time, and due to unforeseen difficulties with my previous host, I had to do this move on very short notice.
Apologies if my blog went missing for you, and this is one way to update you on the change. Whether you're new to my blog or a current reader, please update your links and I hope to see you on my new site soon.
Here's the link to my new blog - Jon Arnold's Analyst 2.0 Blog.
While you're there, please spend some time exploring the portal. This website is the portal I launched in March with fellow indie consultant, Marc Robins. IP Communications Insights serves as a voice for independent analysts, and in today's economy, we believe there's a real need for this perspective and of course the services we can provide.
Jon Arnold Added to Judges Panel for Canadian Channel Elite Awards - September 2008
I was recently invited by the publishers of Canadian Dealer News to be a judge for the Channel Elite Awards. The judges need to review submissions from about 70 companies, and evaluate them against a series of criteria, such as innovation, customer service and sales improvements. Well, the judging process is done now, and you'll have to wait until the Awards Gala here in Toronto on October 28 to find out.
Jon Arnold Added to the Advisory Board of eComm 2009 - September 2008
eComm 2009 will be here sooner than you think, and I've been added to this year's Advisory Board. It's a lot of work to develop an agenda and then find appropriate speakers, but it's coming along nicely. The best way to stay up to date is to follow the eComm blog, which is also where you can find out about the Call for Speakers that recently went out.
Jon Arnold Added to Editorial Advisory Board of Business Trends Quarterly - July 23, 2008
I've been contributing to Business Trends Quarterly for a while, and was recently invited to join their Editorial Advisory Board. BTQ produces first rate content on a regular basis, and I'm pleased to be part of the editorial mix, and having a voice in guiding their future coverage. I will continue contributing content to BTQ, and have a new article coming soon on social media.
Jon Arnold's Blog Included in Guy Kawasaki's Alltop VoIP Blogs - July 9, 2008
Alltop's VoIP Blogs was launched in July 2008, and Jon Arnold's Blog is included in this group of top blogs on VoIP. Aside from my blog, this site is a great resource for other VoIP blogs worth following.
Jon Arnold's Blog Included in VoIP Now's Top 100 Telecom Blogs - May 7, 2008
VoIP Now has included my blog in their list of Top 100 Telecom Blogs, so I've been getting my fair share of recognition lately. The top 100 blogs are grouped into 8 categories, of which VoIP is the biggest, and that's where my blog can be found. Here's what they had to say about my blog:
"Arnold is an independent analyst/consultant focused on the IP communications sector, based out of Toronto, Ontario. Before he began this stint as the principal of J. Arnold & Associates, he was the VoIP Program Leader at the industry analyst firm, Frost & Sullivan. So, as he says, he’s “had a good run in this space since its coming of age.” Arnold’s blog proves that he is one of the most authoritative voices in VoIP today."
Jon Arnold's Blog Rated #1 Among Telecoms by Blogger.com - May 5, 2008
You can read the full story about this on my blog, and I welcome your own ratings! And by all means, feel free to suggest other blogs you'd like to see them rate.
Tech Target - Ask The Expert - Unified Communications - May 1, 2008
I was recently invited by Tech Target to be part of their roster of experts, which I'm happy to do. We just started working together, and I'm fielding inquiries for their Unified Communications portal. My first Ask The Expert postings were published this week, and there are four of them on the site - here, here, here and here. To review them, you need to register - it just takes a minute, and it's free. Hope you spend some time exploring Tech Target - they have lots of great portals, and I'm looking forward to doing more of these soon.
IP Communications Insights Launches - March 11, 2008
On March 11, Marc Robins and I finally launched our venture, IP Communications Insights. Like me, Marc is an independent industry analyst/consultant, and we've both been closely covering IP communications for several years. We will continue to operate our practices - Robins Consulting Group and J Arnold & Associates - but are working as partners to build IPCI into a strong voice for independent analysis, thought leadership and industry research. You can read more about it from the press release as well.
Our portal will have a wide variety of timely and relevant content, including blogs, podcasts, industry news and a newsletter that we hope you will subscribe to. We are also launching a series of industry reports that we believe will become our trademark. Our initial studies are underway now, and we believe there is an eager market for reports that are strategic, affordable, and presented from an independent analyst perspective.
Finally, we are using the portal to educate the market about our diverse range of research and consulting services, and together, we think it's a pretty comprehensive offering. To find out more, please visit our website, and give us a call! There Skype click-to-call widgets on the site, so we won't be hard to find.
Oh - and if you like what you see, we'd love to have you as an advertiser or sponsor!
Recent Advisory Board Appointments
Most recently, Jon had been added to the Advisory Boards of the IT360 Conference, and Trender Research.
Webinar with America's Growth Capital - February 1, 2008 @ 1:00 pm
This news item is to tell you about an upcoming webinar that I'm pretty excited to be part of. Boston-based investment bank America's Growth Capital is hosting a webinar titled "IP Essentials", and I will be providing the independent analyst perspective along with their Senior Research Analyst, Catharine Trebnick.
Together, we'll be exploring, discussing and analyzing key trends impacting the communications infrastructure space. The target audience is the investment community, and is by invitation only. You can read more about the webinar and how to request an invitation at their website here.
The webinar is scheduled for Friday, February 1 at 1:00 pm, and we're anticipating a good turnout. To receive a copy of the presentation and a summary of our commentary, please drop me a line. If things go well, we may extend this to a regular series, which I think would be a great vehicle to inform and educate the investment community about the latest trends in our space.
Service Provider Views Column Debuts on TMCnet - January 16, 2008
Today marked the launch of a bi-monthly column I'll be writing for TMCnet, the world's most visited site on the Web for the IP communications sector. The column is titled Service Provider Views, and will feature various perspectives about this space, not just from me, but from readers as well. I really hope to bring some thought leadership to the topic, and would love to hear your thoughts.
My first article is titled "What is a Service Provider?", and you can read it here. For reference, there's a press release announcing the column, as well as welcome comments from both Rich Tehrani and Greg Galitzine of TMC. Thanks for the good words, guys, and I look forward to setting the bar high for your readers.
IP Convergence TV Web Portal Launches - October 25, 2007
IP Convergence TV is an industry-based web portal focused on IP Convergence, and particularly VoIP, IPTV, FMC and IMS applications. The portal has been developed to become a focal point of thought leadership and high quality content to help service providers better understand how they can effectively adopt convergence technologies.
I'm involved in this initiative and serve as the Portal Editor and Community Advocate. It's a pretty engaging role, and my job is keep the content on target, and I'll be making regular contributions of my own. I should point out that this is a non-profit site. The core content is contributed by a charter group of sponsors, led by Comverse. That said, we are also drawing from a wider pool of thought leaders, so the perspectives will be pretty broad.
I'll leave it at that for now, and would simply encourage you to visit and learn about what the portal is all about and what it has to offer. There's lots to explore, and you can sign up free for regular updates.
A press release will be issued on the launch date under my name, and we're expecting to attract a lot of interest. The portal is definitely going to evolve, and if you're following IP convergence, I'm sure you find the content and the concept of interest. Hope to see you there.
IPTV Middleware Webinar with Espial - September 18 2007
On September 18, I'll be participating on a webinar sponsored by Espial. The topic will be a TCO - Total Cost of Ownership - analysis of middleware, and the role it plays in making IPTV deployments more cost effective and successful. The webinar runs from 12 to 1pm, and registration is free. You can read more about it and register here. Hope you can make it!
New Videocast Series Launched on BlogTV.ca - Teen Tech Reviews
On May 21, JA&A's first videocast was broadcast live on BlogTV.ca. This is a unique social networking portal that carries live Web-based broadcasts across a number of "channels", and archives all the broadcasts for future viewing.
This broadcast marks the debut of our weekly series called Teen Tech Reviews, where I am the host, and each week, my son Max reviews a cool gadget or technology. The idea is to create a forum that shows how teenagers use and experience these tools. Our first segment was a review of the Nokia N800 tablet, and if you can spare 8 minutes, Max can show and tell you all about it. And for a bit more background on what we're doing, as well as what BlogTV.ca is all about, read about it here.
NOTE - the BlogTV.ca website can only be accessed in Canada. If you can't enter the site, please visit my blog and search for our reviews there. I have separate blog posts for each review, and using an embedded link, you can view them there regardless of where you're located.
Next JA&A/TMC Web Summit: VoIP Peering II -
Filling in the Knowledge Gaps for Carriers - March 29, 2pm
Our next Web Summit is on March 29, 2007, and builds on the success of the first VoIP Peering Web Summit held last July. XConnect and NexTone are returning as sponsors, and will be joined by Arbinet. It's a free event, and you can find out more about it here, as well as how to register. Hope you can join us!
JA&A Now Contributing to the Unified
Communications Strategies Portal
Jim Burton's UCS portal is the definitive resource for Unified Communications and Unified Messaging. Numerous experts in this space contribute content regularly, and I recently have begun contributing when my work takes me there. My posts and podcasts are easy to find on the portal, and it just takes a minute to register for full access to the content. My most recent post is an article I wrote for Microsoft's Canadian Connections Newsletter, and you can view it here.
JA&A Now a Contributor to Business Trends Quarterly;
First Article Published in the Q1 2007 Edition
You can review my profile along with other contributors on the BTQ website. At the home page, click on the Q1 2007 tab. Scroll down, and you'll see a link to my article, titled "VoIP 2007 Outlook". You need to register to access the file, but it's free, and just takes a minute. If you prefer the print edition, you can sign up there for a free subscription.
JA&A Collaborating With Robins Consulting Group;
Newsletter Coming Soon, Followed by a Web Portal
On January 22, 2007, we issued a press release about this. Updates will be posted here, as well as to Marc Robins's blog, Beyond VoIP.
Season's Greetings Everyone!
Click here to see my Season's Greetings video message, made using SightSpeed. All the best for the season!
Jon Arnold Ranked #31 on "Most Influential People in VoIP" List
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November 13, 2006 - VoIP News published its "50 Most Influential People in VoIP" , and Jon Arnold was ranked #31 - thanks!
Marketing Partnership - StockIM - Leading Portal for Small Cap Stocks
J Arnold & Associates has formed a marketing partnership with StockIM, a Voice 2.0-style portal focused on the small cap sector. JA&A's blog is linked on this site, and is also featured in the Partner section of the portal. Look for a news release soon as this partnership evolves.
UPDATE - StockIM featured in Barron's, October 23, 2006
Service Provider Web Summits - co-produced by J Arnold & Associates and TMC:
Our first Web Summit was on Thursday, July 27 at 2pm. The topic was VoIP Peering and I hosted the event, along with XConnect, NexTone and Kayote NetworksIn case you missed it, the Web Summit has now been archived, and you can replay it by linking to it from here.
Press release about Web Summit series with TMC
J Arnold & Associates Podcasts:
Most recent and archived podcasts, on the Pulvermedia Podcasting Network
Jon Arnold's Blog:
Most recent postings
Guest Blog Postings:
Vonage IPO - Good News or Bad News? Post on Om Malik's Blog, GigaOM, May 26, 2006
JA&A - Most Recent Media Citings:
VoIP: Not the Cheapest Calling Option, BusinessWeek, The Tech Beat, December 26, 2006
PODCAST - What's Hot in UC, Unified Comunications Strategies, December 20, 2006 (free registration required)
Cisco C-Scape Analyst Conference - Field of Dreams: Jon Arnold's Review, News@Cisco Notes - Corporate Blog Page, December 13, 2006
50 Most Influential People in VoIP, VoIP News, November 13,2006
Skype 3.0 - Why Email When You Can Call?, Light Reading, November 8, 2006
Cisco Steps into Telepresence Arena, VoIP Magazine, October 27, 2006
SaskTel Adds 27 HD IPTV Channels, Decima's Canadian Communications Reports, October 24, 2006
Net Phone Equipment Maker Lifts IPO Price, Boston Globe, October 13, 2006
Yebo to Jajah, MyADSL, October 6, 2006
On the Road with VoIP, Wired.com, October 5, 2006
Fall VON Recap, PulverTV vidclip, September 27, 2006
Jajah's Mobile Ambitions, Business Week, September 26, 2006
Manitoba Blue Cross Consolidates with VoIP, ITBusiness.ca, September 21, 2006
Taking to the Air, page 11 Telus IP Solutions Magazine, Fall 2006
Skype's Video Calling Beta Aims to Bridge Mac-PC Gap, MacNewsWorld, September 13, 2006
White Paper: Open Source IP Telephony, produced by J Arnold & Associates LinuxDevices.com, September 11, 2006
AIM to Open AOL PhoneLine to Developers, TechNewsWorld, September 8, 2006
JA&A - Most Recent Articles and White Papers:
White Paper: Open Source IP Telephony, prepared by J Arnold & Associates, posted September 11, 2006 on LinuxDevices.com
Intelligent Content Distribution: A Critical Enabler for IPTV, Jon Arnold and Danny Klein, Telecommunications Magazine, September 2006
Technologies to Watch for Enterprise IP Telephony, Jon Arnold, Telemanagement Magazine, #238, September 2006
JA&A Recent Media Citings - Print, Online, Radio and Television
Note - I no longer list my current media citings here - please visit my blog for the most recent citings. Feel free to contact me for archived citings going further back but later than the citings listed below - thanks.
December 2006
VoIP: Not the Cheapest Calling Option, BusinessWeek, The Tech Beat, December 26, 2006
PODCAST - What's Hot in UC, Unified Comunications Strategies, December 20, 2006 (free registration required)
Cisco C-Scape Analyst Conference - Field of Dreams: Jon Arnold's Review, News@Cisco Notes - Corporate Blog Page, December 13, 2006
November 2006
50 Most Influential People in VoIP, VoIP News, November 13, 2006
Skype 3.0 - Why Email When You Can Call? , Light Reading, November 8, 2006
October 2006
Cisco Steps into Telepresence Arena, VoIP Magazine, October 27, 2006
SaskTel Adds 27 HD IPTV Channels, Decima's Canadian Communications Reports, October 24, 2006
Net Phone Equipment Maker Lifts IPO Price, Boston Globe, October 13, 2006
Yebo to Jajah MyADSL, October 6, 2006
On the Road With VoIP, Wired.com, October 5, 2006
September 2006
PulverTV video segment/vidcast, September 27, 2006
Business Week, September 26, 2006
ITBusiness.ca, September 21, 2006
Taking to the Air, page 11
Telus IP Solutions Magazine, Fall 2006
MacNewsWorld, September 13, 2006
White Paper: Open Source IP Telephony, produced by J Arnold & Associates
LinuxDevices.com, September 11, 2006
TechNewsWorld, September 8, 2006
August 2006
VoIP Business News, August 31, 2006
Mais Voz No Computador
Carta Capital (Brazil), August 30, 2006
O’Reilly Emerging Telephony, Bruce Stewart’s Blog, August 28, 2006
TechNewsWorld, August 14, 2006
Carta Capital (Brazil), August 30, 2006
July 2006
ITBusiness.ca, July 31, 2006
Financial Post, July 21, 2006
Communications and Networking, July 20, 2006
TechNewsWorld, July 17, 2006
Vonage Faces Patent Infringment Allegations
ROB TV, Pat Bolland Program, July 10, 2006, (archived copy available upon request)
Business Week, July 10, 2006
Decima’s Network Newsletter, July 6, 2006
IT World Canada, July 5, 2006
Vonage Faces Patent Infringment Allegations
ROB TV, Pat Bolland Program, July 10, 2006, (archived copy available upon request)
June 2006
Vonage's IPO Revisited
Bloomberg Radio, June 23, 2006
Canadian Business, June 2006 issue
ITBusiness.ca, June 15, 2006
Vonage CEO in the Key of Low
National Post, June 13, 2006 (Word version available)
Skype Under Attack
Business Week, June 6, 2006
Cablecos Urge CRTC to Stick with VoIP Regulation
IT Business, June 6, 2006
Vonage Puts Fans on Hold
TheStreet.com, June 2, 2006
Making Communication Relevant Again, pg. 6
Decima Telemanagement, June 2006 issue (#236)
May 2006
Aliant expands EVDO footprint in Atlantic Canada
ITBusiness.ca, May 30, 2006
Vonage, AOL not clicking
TheStreet.com, May 26, 2006
Investors hang up on Vonage
National Post, May 25, 2006
Vonage hope vaporizes
TheStreet.com, May 25, 2006
Skype to release wi-fi handset
Online Media Daily, May 25, 2006
Vonage slides in first trading day
International Herald Tribune, May 24, 2006
Vonage's IPO
ROB TV, Pat Bolland Program, May 24, 2006, (archived copy available upon request)
Vonage's IPO, Part 1
Bloomberg Radio, May 24, 2006
Vonage's IPO, Part 2
Bloomberg Radio, May 24, 2006
Vonage sets sights on IPO amid skepticism
TechNewsWorld, May 23, 2006
AOL, Skype push price envelope of VoIP
New Telephony, May 17, 2006
Skype goes for broke
Business Week, May 16, 2006
Analysts: Skype freebie is defensive
Light Reading, May 16, 2006
WiMax catches attention of carriers
Communications and Networking, May 9, 2006
Verizon's VoIP offensive
Business Week, May 5, 2006
Wireless opens window for VoIP
Globe & Mail, Report on Business, May 4, 2006
Telecom new carriers going the distance
National Post, May 4, 2006
Skype piles it on
Business Week, May 3, 2006
Vonage IPO: is it worth the money?
New Telephony, May 3, 2006
April 2006
Skype's music overture
BusinessWeek, April 26, 2006
Guaranteed connections, page 11
Telus IP Solutions Magazine, Spring 2006
Vendors working to extend functionality of mobile phones
ITBusiness, April 13, 2006
Merger puts heat on Nortel
Toronto Star, April 3, 2006
March 2006
Bell, Rogers offer wireless web
Globeandmail.com, Business, March 31, 2006
The second life of PBX
ITBusiness, March 24, 2006
AT&T to seek deregulation after Verizon's broadband win
Datamonitor Computerwire, March 22, 2006
Pulver fires himself up at VON
Telephony Online, March 16, 2006
Skype dials for business dollars
BusinessWeek, March 8, 2006
Verizon to introduce hosted contact center app
CRM Buyer, March 8, 2006
Cisco plays catch-up with SIP standard
E-Commerce Times, March 7, 2006
Vonage blasts Shaw over VoIP 'enhancement fee'
ITBusiness, March 7, 2006
AT&T/BellSouth merger announcement (Word file reference only)
CBS Radio, March 5, 2006
Videotron takes aim at Bell with network upgrade
ITBusiness, March 2, 2006
Earlier media citings are gladly available upon request
Industry Links
Industry News Sources
Reference/Research Sources
Angus Telemanagement Group
Bitpipe
Canadian Radio and Telecommunications Commission
Canadian Wireless Telecommunications Association
Cellular Telephony Industry Association
Federal Communications Commission
International Telecommunication Union
National Cable and Telecommunications Association
Telecommunications Industry Association
Telecom Terms (glossary)
U.S. Patent and Trademark Office
United States Telecom Association
Wall Street Technology Association
Personal Faves/Fun
About/News
I Also Have a Blog
I've been maintaining an IP communications blog since March 2005, and like all blogs, it's a work in progress. Please come visit to see what's on my mind each day, and find out which blogs I like to read.
Blogs are highly personal, so you can also read my occasional missives on my other passions, like the Red Sox, the Blues, and cinema and popular culture. For convenience, you can subscribe to any of my feeds with a simple mouse click and get them hand-delivered, so to speak.
» Jon Arnold's blog
I have known Jon for a few years now, and always enjoy working with him and value very much his reliability, always objective insights into the industry as one of the top analysts in the field."
Co-founder and CTO, Telio
Managing Director, Mercator Capital