Newsletter Time Again - September Issue

Just thought I’d share this before the week is out. The current edition of my newsletter - JAA’s Communications and Collaboraiton Review - went out to subscribers yesterday. If you’ve had a chance to check it out yet, I’d love to hear your thoughts, and for everyone else, subscribing is real easy - just go here.

Aside from the regular content recapping highlights from my research and industry activities, is our monthly podcast - Watch This Space. I do these in conversation with long-term colleague, Chris Fine, and this time around, our focus was on robocalling, which has been in the news lately on several fronts. The core issue is what I view as “restoring trust in telephony”, and it has major implications in our space, especially around customer care.

If that piques your interest to listen to our podcast right now, then the sooner you subscribe, the sooner you can do that. Otherwise, I’ll be postiing it publicly in a couple of weeks, where you can find it along with our earlier podcasts in the Podcast Archive on my website.

Also, if you’re new to our podcasts, I’ve recently added real-time transcription (shout-out to Otter.ai), where you have the option to read along if not convenient to listen. What’s really cool here is that by clicking on the transcript page, the words are highlighted in blue, so you can follow along in real time, word-by-word, both reading and listening.

The transcription isn’t perfect, but it’s pretty good, and I love doing this to showcase how good AI speech-to-text is getting. I don’t mind you seeing the typos - warts and all - since there will always to be tricky words and phrases that AI doesn’t quite catch - but once corrected, the learning gets hard-wired, and those errors don’t come back again.

Finally - I know, I know - we’ll soon be publishing our podcasts on public platforms like iTunes - it’s very much on the to-do list!

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August Writing Roundup

Aside from attending two industry events in August, it’s summer, and I was on vacation and largely offline for the last week of the month. This made for lighter-than-normal output on the writing front, but there was still a fair bit of activity, especially with some things that were in the works earlier, and found their way to being published in August.

State of the Smart Speaker Market, Part 1, Toolbox.com, Aug. 21

4 UC Benefits that Improve Productivity, Tech Target, Aug. 20

What SMBs Really Want with Collaboration, Toolbox.com, Aug. 20

Owning Customer Engagement, the Twilio Way, No Jitter, Aug. 19

3 Trends in Mobile Collaboration, Toolbox.com, Aug. 16

Adtran Connect - Quick Take and Photos, my blog, Aug. 14

How UC Technology Works and Why You Need it, Tech Target, Aug. 12

My Q&A with Mavenir - Wireless Challenges for Security and Fraud, EM360, Aug. 9

Newsletter Time - August Issue Published Now

It’s that time again, and there was a lot going on in July. If you follow me, you’ll know I was busy recently at Voice Summit 2019, and if you liked that, you’ll want to subscribe ASAP, as our featured podcast is a recap of the event. That content is exclusive for subscribers for the next couple of weeks, so subscribe here if you want it now, along with all the updates I have to share for July - and ther'e’s a lot. Otherwise, check the podcast archive on my website later to access it there.

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July Writing Roundup

I only had to travel to one event in July, but otherwise, I’ve never had a busier month fulfilling client work. Some of that will show up here in my July writing digest, and otherwise, you’ll have check my blog posts or get my newsletter - and I hope you do both!

Brave New World - Voice Summit 2019, July 29, BCStrategies

What’s Your Sense of Urgency for Cloud-Based Collaboration?, July 23, Toolbox.com

How Can IT Approach a Cloud-Based UC Migration?, July 23, Tech Target

Why Executive Engagement Matters for Collaboration, July 22, Toolbox.com

Jon Arnold - Voice and AI in the Enterprise, July 19, Voice Summit Blog

Standalone vs. Integrated Collaboration: 3 Factors, July 18, Tech Target

June Redux - Perspectives from 4 Events, July 9, No Jitter

Why Email Holds Back Collaboration, Part 1, July 8, Toolbox.com

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Brave New World - My Voice Summit 2019 Thoughts on BCStrategies

Had a lot of takeaways from last week’s Voice Summit 2019 in Newark, and here’s my latest. While the event was mostly consumer-focused, there were some enterprise-based sessions - including mine - and there certainly was food for thought both around collaboration and contact center.

I wrote this post wearing my BC Expert hat for BCStrategies, and it’s running now on the portal. For more on this event, you’ll want to check out my photo review here, and if you subscribe to my newsletter, the upcoming August issue includes a hot-off-the-press podcast with my colleague, Chris Fine, who was there with me. I’ve got more posts coming, so stay tuned.

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