Talkdesk Opentalk18 - Two Sets of Takeaways

Am just back from Talkdesk’s event in San Francisco, so it’s been a busy week. Lots to like - and learn - about what they’re doing, and I summarized that in two posts, both of which have been published now on

If you haven’t seen them yet, the links are here and here. As always, comments and sharing are welcome.

Otherwise, here are a few of my photos from the event, and with that, we’re on to Miami, and BroadSoft Connections on Monday!

My November Newsletter is Out

Just a quick shout-out, but if you’re a subscriber, you already have it. For everyone else, if you like what I do, and want to better understand how I support my clients, you’ll want to subscribe. Here’s the link, and you’ll have it in no time.

As a teaser, the content is exclusive for subscribers, and that includes my podcast, which I do with my colleague, Chris Fine. This time around, we share our takeaways from Twilio’s recent SIGNAL conference. Subscribers get to hear that now, and otherwise, I’ll share the podcast publicly here on my blog a few weeks from now.

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Next Stop - San Francisco and Talkdesk

That’s my destination tomorrow, and am looking forward to attending Talkdesk’s Opentalk18 conference. Will be a first-timer for me to meet the company, and I’ll provide updates as time allows. More details here, and for social, the hashtag is #Opentalk18.

Time to buckle up! This is the first of three industry events I’ll be travelling to in the US during November, so watch for updates here, on my Event Calendar page, and on my social channels.


Preview Q&A Interview for TMC's Future of Work Expo

It’s busy enough with 3 conferences coming this month, but this is a good time to get the word out about another one in late January. While 2019 seems far off, it really isn’t, and planning for the Future of Work Expo has been underway for a while. In fact, the program is largely in place, but as co-chair, if you strongly feel you should be speaking and/or sponsoring, please drop me a line.

To give you a better sense of what to expect there, I just completed a Q&A with TMC’s Paula Bernier, the other co-chair for FoW Expo. There’s more to come about the Expo, but hopefully her interview with me will help you decide in favor of joining us in Fort Lauderdale in the depths of winter.


October Writing Roundup

Had a very heavy month fulfilling client work, along with attending two conferences - and a long drive to Florida for a family visit. Life happens, and there wasn’t much room for writing, but here’s what I’d like to share for October for those who want to read more of my work.

Twilio SIGNAL Day 2 Thoughts and Pix - OK Go, and do you Believe in Magic?, my blog, Oct. 19

Mavenir Analyst Day - Quick Take and Pix, my blog, Oct. 19

What Potential Security Threats Could AI Introduce?, TechTarget, Oct. 17

AI in Contact Centers Offers Agents Behavioral Analytics, TechTarget, Oct. 16

Collaboration Endpoints - Understanding the Bigger Picture,, Oct. 11

Cybercrime and Collaboration - On A Collision Course?, No Jitter, Oct. 9

3 Things to Remember About Amazon Mayday,, Oct. 8

Look to the Laggards to Drive Collaboration Adoption,, Oct. 5