Eventually, I'll transition fully from UCStrategies to BCStrategies, and hopefully this doesn't cause confusion. Two names, two websites, but the content is the same, and so are the people. Am hoping it will just be BCStrategies at some point in 2018, and I'm getting on the bandwagon now.
I stand corrected on my earlier blog post, saying that our podcast about Net Neutrality was the last one for 2017. Forgot about that one, and this one is our lookout for what 2018 holds for the always expanding/ever-confusing world of communications/collaboration/customer care.
Whatever you choose to call it, this podcast is a good roundup of analysts and consultants - myself included - who are all close to the trends shaping this space. I think you'll find it time well-spent, and here's the link to hear what we had to say. Feel free to add your take, and I'll be back to blogging early next week. Happy New Year!