My Latest Podcast, with Talkdesk on EM360

I get involved in various projects with UK-based EM360, and this time around it was a podcast with Talkdesk. Our topic was how the cloud brings new value to the contact center, and my accomplice was Talkdesk’s Director of Product Marketing, Stephen Bell.

The podcast was just just posted on EM360 today, so here’s the link if you’d like to give it a listen. As always, sharing and comments are welcome, and if you’d like to do something similar for your company, am sure the EM360 folks will be happy to hear from you.

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Guest Post for Talkdesk - WFM: the Customer is Always Right

Those who follow my blog and/or newsletter will know that I get approached to write guest posts for vendor sites, When the stars line up, I’m happy to oblige, and Talkdesk is the latest example. We’ve been exploring various ways of working together, so this is hopefully the first of many posts you’ll see from me with them.

My first guest post is about their recently-announced workforce management offering, and what their cloud-native approach brings to this core building block for contact centers. The title will make sense once you read the post, and it first ran here on Talkdesk’s website. To give it broader exposure, I’m posting about it here, so if you missed it the first time around, here’s your second chance. As always, comments and sharing are welcome.

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Enterprise Connect 2019 - BCStrategies Podcast Recap

Enterprise Connect 2019 was so good that we’re still talking about it! Well, not exactly, but the BCStrategies team finally found a time last week to share our collective thoughts. Most of us have already said our piece - and my posts are easy to find here on my blog - but talking has a different vibe than writing, especially when we’re doing it as a group.

With that, our latest podcast is running now on the BCStrategies site, and if you’re wondering why Marty Parker says this year’s edition was the “best ever”, you’ll want to give this a listen.

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