My Latest Podcast, with Talkdesk on EM360

I get involved in various projects with UK-based EM360, and this time around it was a podcast with Talkdesk. Our topic was how the cloud brings new value to the contact center, and my accomplice was Talkdesk’s Director of Product Marketing, Stephen Bell.

The podcast was just just posted on EM360 today, so here’s the link if you’d like to give it a listen. As always, sharing and comments are welcome, and if you’d like to do something similar for your company, am sure the EM360 folks will be happy to hear from you.

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Newsletter Time - June Issue and New Podcast

If you subscribe to my newsletter, you should have it by now, as distribution happened earlier today. Aside from my regular mix of updates and what I’m seeing in the market, we have a new podcast to share. This time around, Chris Fine and I talk about the differences between collaboration and workstream communications - terms that are easily interchanged and can be confusing depending on who’s doing the talking.

As usual, the podcast is exclusive to subscribers for about two weeks, after which it will be publicly shared. Don’t forget to check out the new transcript feature, where you can follow the bouncing cursor to see how well Otter.ai is doing speech-to-text in real time of the podcast - pretty cool. If you don’t know what I’m talking about, you might was to subscribe, and that takes about 10 seconds - how hard is that?

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Newsletter Time Again - May Issue

By now, my subscribers will have the current newsletter in their email, and if you’ve had a chance to check it out, I’d love to hear your thoughts. For everyone else, I welcome you subscribe to get some things you just won’t get anywhere else - our latest podcast, some interesting photos, and perspectives on what I’m seeing and doing in the collaboration space. That’s all for now, and if you want to get the May issue and future issues, here’s where to sign up.

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New Podcast to Share - Enterprise Connect - and New Website Feature

So, if you’re still wondering what the buzz was about at Enterprise Connect, you’ll want to check out our last podcast, which is now being publicly shared.

For those who don’t get my newsletter, let me explain, plus I have some good news.

My newsletter is coming up on its first anniversary, and a regular feature is a podcast that I do with long-time colleague, Chris Fine. We’ve been in the communications tech space almost 20 years, and always have perspectives to share on the latest trends, and we often discuss conferences we’ve just attended.

The podcasts are exclusive to subscribers for a couple of weeks, and then I share them publicly so they can reach a broader audience. So, if you got the April newsletter, you would have heard the podcast then, when it was much more in the moment.

Normally, I would have shared it publicly a week or two ago, but I’ve had back-to-back events, and just haven’t had the time - sorry about that! Since then, however, I’ve managed to finally add a new section to my website - it’s an archive for all our podcasts up til the last newsletter issue. As each month passes, that will be updated, so by going to this section, you can access the latest podcast, along with what’s come before.

My website has been a work in progress for a long time, and I have other updates coming. Next will be a newsletter archive, so, much like the podcasts, you can review older issues from my site. Many of you know that I’m a music guy, and I’m also working on adding a section where you can check out clips of our band, the SIPtones, which is a group of industry consultants - and me - that plays at some of our industry events. Need a band for your next event?

Time to get back to work, and the Enterprise Connect podcast. I’ve got two links to leave you with, and I hope you get to both of them. First is the link to the podcast archive, where you can access them all up til last month, including Enterprise Connect. Then, there’s a link to sign up for my newsletter - if you did that, you wouldn’t have to wait so long for the podcast - so what are you waiting for?

Link to the podcast archive

Click here for newsletter sign-up form

That’s it. All done here in Washington DC with Ribbon, and it’s time to head to the airport. If you like my photos, btw, I posted a bunch from our city tour on Facebook - so look for me there if interested. At some point, I’ll probably add a photo archive to my website - would that be of interest?

Ok - so, here’s one photo from the city tour. He sure was a big reader, and I just know he would have subscribed to my newsletter - just sayin’…..

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