Talkdesk Opentalk18 - Two Sets of Takeaways

Am just back from Talkdesk’s event in San Francisco, so it’s been a busy week. Lots to like - and learn - about what they’re doing, and I summarized that in two posts, both of which have been published now on

If you haven’t seen them yet, the links are here and here. As always, comments and sharing are welcome.

Otherwise, here are a few of my photos from the event, and with that, we’re on to Miami, and BroadSoft Connections on Monday!

My Latest Podcast - Adopting Collaboration in the Digital Workplace

Subscribers to my newsletter have already seen and/or heard this podcast, but for just about everyone else, this will be new. I produce a monthly newsletter updating my activities and sharing industry insights, including a podcast that I produce with colleague Chris Fine. Each month we talk about a current topic, or hot trend, or a recent industry event we’ve attended.

My newsletter content is exclusive to subscribers, and am happy to say that my base is steadily growing. We put a fair bit of effort into our podcast, though, and to give that particular form of content more exposure, I’m now going to share each one here, roughly a month after appearing in the newsletter. I think that’s fair, and am happy to share our perspectives with a broader audience.

That said, the rest of my newsletter content remains exclusive, so hopefully that’s enough to keeps things interesting for subscribers. If you want to become a subscriber - there’s no cost (and why wouldn’t you?) - sign-up forms are on my website, or you can just follow this link here.

If you just want to listen to our podcast from last month’s newsletter, here’s the story. The topic was a recent study produced by Aruba Networks about the digital workplace. I wrote two posts about it here and here, and the podcast gave Chris and I more runway to take a deeper dive. We hope you like it - feel free to comment, share, or suggest future podcast topics for us to cover. Thanks!

Sidebar #1 - my November newsletter will be going out next week, and the podcast topic for that issue will be a review of last month’s Twilio conference, SIGNAL 2018. Stay tuned, subscribers!

Sidebar #2 - I’ll soon be adding a section to my website to archive our earlier podcasts, so if you like this one, there will be others you may want to check out.

Twilio SIGNAL - Day 1 Pix

Been a fast-paced event so far, with a firehose of updates and announcements. For now, I’ll just steer you to some press releases, but will have more to say later after the conference. Namely: Autopilot for develping bots that can be deployed across multiple platforms, Flex contact center platform going GA, and acquiring SendGrid to integrate email into their platform.

Just too much going on, so that will have to wait for a quieter time. Otherwise, here’s a flavor of what I’m seeing so far. Co-founder/CEO Jeff - great energy and a passionate vision. Same from Al Cook annoucing GA for Flex, putting the call center space on notice. And, Rahma Javed from Deliveroo - diversity definitely spoken here! More coming about all these themes, so stay tuned.

Cybercrime and Collaboration on Collision Course? My Latest on No Jitter

If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about.

At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration. Even if that doesn’t resonate, am sure the issues on a broader, global scale will, and you can read the post here on No Jitter.


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