New Kudo - Top 10 Telecom Experts to Follow

The anonymous nature of the Internet leads people to behave in unusual ways, but its vastness also means that we all get lost in the crowd. Everyone has an opinion, but that doesn't mean everyone else is interested, and it doesn't stop folks from sharing it online. So, it's really hard to know who knows about stuff, and that's where top 10 lists can be of value.

Everyone has an agenda, and we never really know what goes into these efforts, but it's always nice to be recognized. Yesterday, I was cited in one such list, from U.K.-based Telco Bytes. At least this site is industry-based, and by looking through the list, they've gone beyond their local market to include North American industry-watchers, so it's not just friends and family.

I'll take it, and it's great see fellow colleagues Ronald Gruia, Evan Kirstel and Gary Kim in there too. The others are new to me, but after checking them out, I can say I'm in good company, and you wouldn't go wrong following any/all of them. Here's the posting of their top 10 list, and if you like it, please share.

Next Stop - Indianapolis and Genesys/ININ

This will be US stop #3 for me this month, and then things finally slow down on the travel front. Am flying on Sunday to Indy for CX17, where the event tagline is "Together", referring to the combined conference for Genesys and Interactive Intelligence.

I posted the basic details about the conference already in the Event Calendar of my website, so please go there for that. I don't get to do this often, so I'd be remiss to not do another shout-out for our SIPtones gig next Tuesday during the conference. More info about that is also in the Event Calendar listing, including a link to a video compilation of our last show in Indy. Enjoy!

My Next Webinar - Digital Transformation and Collaboration

Am busy enough this month with conferences and speaking at events, but I still need to manage my regular workload with clients. Aside from various writing engagements, I'm doing another Ziff Davis webinar on May 30 - and another one after that in June.

The full title is "How Collaboration Helps Businesses Adapt to Digital Transformation", and the main idea is that collaboration offerings can help workers in many ways as they adapt to the impact of digital transformation. These are two big themes, and I'll be exploring how they intersect on this webinar. Details and registration form is here, and I hope you can join me.

Messaging, Slack and Facebook - it's Complicated

That's the title of my latest Rethinking Communications column for TMC's flagship publication, Internet Telephony magazine.  I've been writing this column for a few years now, but you haven't heard from me about it for some time. The reason is that at the start of 2017, the magazine cut back its publishing cycle from monthly to quarterly, reflecting the broader trend of reduced print readership. I got my start in the trade publishing business, and can totally relate to what they're up against.

As such, I haven't posted about my column since January, and for whatever reason, their Q2 edition has been slow to publish. However, it's out now, both in print form, and digitally, and here's the link to read it online. The title is self-explanatory, and I've been writing a lot lately about how players from outside the collaboration space are having a big impact on the market. I hope you like it, and comments are welcome.

 Aside from that, I'm also cited in three different features in that issue:

I hope you get a chance to read these as well, and any sharing is always appreciated!

Monage, San Jose - Quick Thoughts and Pix

Just sharing some quick thoughts and photos from the first two days of Monage, here in San Jose. Time is running short, and my session is in an hour. Got LOTS to say, but it will have to wait til after the event, although I've been tweeting a fair bit - #Monage.

In short, Jeff has delivered a great program as usual, with a wonderful diversity of speakers and perspectives on where things are going with chatbots, AI and messaging. It's mostly a consumer story, and in our session, we'll be giving the enterprise version of things. Check back with me in a day or so, and I'll have something more coherent to say - ears still ringing from the Herding Cats party last night.  :-)

Jeff Pulver and his welcome comments

Jeff Pulver and his welcome comments

Oisin Lunny of OpenMarket, talking about mobile engagement trends

Oisin Lunny of OpenMarket, talking about mobile engagement trends

Amir Shevat from Slack, talking about how bots are used in the enterprise

Amir Shevat from Slack, talking about how bots are used in the enterprise

Regulatory panel - so, why is Jeff smiling? What's Jeff thinking? Guess I caught the moment, here, huh? Perfect for a meme!

Regulatory panel - so, why is Jeff smiling? What's Jeff thinking? Guess I caught the moment, here, huh? Perfect for a meme!

chris fine leading the millennials panel - very interesting, wish my kids were up there too! Photo courtesy of Mike Jablon.

chris fine leading the millennials panel - very interesting, wish my kids were up there too! Photo courtesy of Mike Jablon.

NFV and hosted comms panel, moderated by Mike Jablon, including RingCentral, 8x8 and the Infield Group

NFV and hosted comms panel, moderated by Mike Jablon, including RingCentral, 8x8 and the Infield Group

Expo Hall - it's small, but engaging. Well, VON started small too.

Expo Hall - it's small, but engaging. Well, VON started small too.

Johnny Digzz holding court - just press go and away he goes - great stories and tech perspectives

Johnny Digzz holding court - just press go and away he goes - great stories and tech perspectives

jon and jeff! Photo courtesy of Uncle Jerry.  :-)

jon and jeff! Photo courtesy of Uncle Jerry.  :-)

Night time is the right to get out and have some fun - that what happens when the herding cats play - still sounding great!

Night time is the right to get out and have some fun - that what happens when the herding cats play - still sounding great!

  As good as it looks, and a local landmark for sure. ok, time to take a walk...

  As good as it looks, and a local landmark for sure. ok, time to take a walk...

A few blocks south - not everyone can afford to eat at Joe's,  and they'll go to Trine's instead. Not everyone in San Jose is a tech millionaire. or will be part of the bot economy. be thankful for what you have!

A few blocks south - not everyone can afford to eat at Joe's,  and they'll go to Trine's instead. Not everyone in San Jose is a tech millionaire. or will be part of the bot economy. be thankful for what you have!

If Trine's is too busy, go a little further south to the Burger Bar - the price sure is right!

If Trine's is too busy, go a little further south to the Burger Bar - the price sure is right!

Think I walked a bit too far - better keep going - not quite feeling it for this spot.

Think I walked a bit too far - better keep going - not quite feeling it for this spot.