Happy 2011 - Back to Work

Welcome to 2011, and I hope your year is off to a great start!

I know I'm not the only one who dialed things down over the holiday, and it's been over two weeks since my last blog post. Been doing a lot of thinking over the break and will be narrowing my focus in 2011. I'll update you as things unfold, but for now I just wanted to recap my writings/musings/2011 outlook during the past while that haven't been cited here in my posts. In case you didn't see these, here they are...

- Focus Brief: 2011 – Two Key Telecom Trends for SMBs

- Focus Brief: Virtual Queuing – the End of Music on Hold?

- UCStrategies podcast: UCStrategies Experts Make UC Predictions for 2011

- Service Provider Views column: My Cisco Collaboration Summit Takeaways - Five Business Opportunities for Service Providers

Now you're up to date. Back to work...

Cisco Takeaways - Five Business Opps for Carriers

I promise - this will be my last reference to Cisco's Collaboration Summit! Can't help it - there were a lot of good ideas there - not just about what Cisco is doing, but also the bigger picture as to where communications is going.

I've written about these things in various places recently, and I also see a specific angle that's relevant for carriers. That's the focus of my latest Service Provider Views column on TMCnet. I've identified five specific business opportunities for service providers based on what I saw at Cisco's event.

Some of this will not be news, but for me, what Cisco is doing in these areas really underscores the need for service providers to be more proactive - not just to leverage new technologies, but also to adapt to changing end user behaviors and expectations. These things go hand-in-hand, and addressing these opportunities is easier said than done.

Enough preamble - the article is posted now, and you can read it here.

Will the Cloud Kill Telecom Vendors?

Am I the only one asking this question? It's been on my mind lately for good reason, and I think there's something to this. The cloud is a big topic, for sure, and on my latest Service Provider Views column for TMCnet, I take my first stab at what this ultimately could do to/for telecom vendors.

You can read my article here, and as always, your comments are welcome!

What Service Providers can learn from Newspapers, Part 2

Following up on last week's Service Provider Views column on TMCnet, this is Part 2 of my take on what service providers can learn from newspapers.

I find the parallels between these businesses really interesting, and given what Toronto's Globe & Mail has done with its latest re-design, I just wonder what's taking telcos so long to reinvent themselves. You can read Part 2 here, and as always, I'd love to hear your< thoughts.

What Service Providers can Learn From Newspapers

I recently posted about the redesign of the Globe and Mail, and how it's a great example of a newspaper trying to reinvent itself in the Internet generation. Lots of parallels popped up for me with telcos, and it's the subject of my latest Service Provider Views column on TMCnet. It's running now, and I'll have a Part 2 follow up coming next week. Enjoy.