Newsletter Time Again - September Issue

Just thought I’d share this before the week is out. The current edition of my newsletter - JAA’s Communications and Collaboraiton Review - went out to subscribers yesterday. If you’ve had a chance to check it out yet, I’d love to hear your thoughts, and for everyone else, subscribing is real easy - just go here.

Aside from the regular content recapping highlights from my research and industry activities, is our monthly podcast - Watch This Space. I do these in conversation with long-term colleague, Chris Fine, and this time around, our focus was on robocalling, which has been in the news lately on several fronts. The core issue is what I view as “restoring trust in telephony”, and it has major implications in our space, especially around customer care.

If that piques your interest to listen to our podcast right now, then the sooner you subscribe, the sooner you can do that. Otherwise, I’ll be postiing it publicly in a couple of weeks, where you can find it along with our earlier podcasts in the Podcast Archive on my website.

Also, if you’re new to our podcasts, I’ve recently added real-time transcription (shout-out to Otter.ai), where you have the option to read along if not convenient to listen. What’s really cool here is that by clicking on the transcript page, the words are highlighted in blue, so you can follow along in real time, word-by-word, both reading and listening.

The transcription isn’t perfect, but it’s pretty good, and I love doing this to showcase how good AI speech-to-text is getting. I don’t mind you seeing the typos - warts and all - since there will always to be tricky words and phrases that AI doesn’t quite catch - but once corrected, the learning gets hard-wired, and those errors don’t come back again.

Finally - I know, I know - we’ll soon be publishing our podcasts on public platforms like iTunes - it’s very much on the to-do list!

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New Podcast Series with NewVoiceMedia and Vonage for Cloud Contact Center

Cloud is the dominant trend these days in the contact center, so there’s a lot to talk about. As a regular contributor to UK-based Enterprise Management 360, I get involved in various projects, including podcasts. My latest was a 3-part podcast series, where I was in conversation with Vonage CMO Rishi Dave about various trends driving cloud-based contact center, as well as how IT needs to be thinking about embracing all that comes with that.

Our discussion was mainly through the lens of NewVoiceMedia, which forms the basis of Vonage’s contact center offering, but also the broader value proposition that comes from integrating this with the other two big cloud pillars, UCaaS and CPaaS.

Am catching up from being away last week, and all three episodes can be accessed from EM 360’s website now. Here’s the link to Episode 1, and you can follow the links from there for Episodes 2 and 3. We cover a lot of ground, but I think you’ll find it informative. As always, comments and sharing are welcome.

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New Podcast with 8x8 - How Collaboration is Transforming Business

I just finished doing another podcast recording with UK-based EM360, this time with Mayur Pitamber of 8x8.

We covered a wide range of topics around how collaboration technologies are transforming business, both in the office and the contact center. A central theme is engagement, and what cloud-based offerings bring to make it better than what businesses are experiencing now. Here’s the link to our podcast, and would love to hear your thoughts.

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New Podcast to Share - Enterprise Connect - and New Website Feature

So, if you’re still wondering what the buzz was about at Enterprise Connect, you’ll want to check out our last podcast, which is now being publicly shared.

For those who don’t get my newsletter, let me explain, plus I have some good news.

My newsletter is coming up on its first anniversary, and a regular feature is a podcast that I do with long-time colleague, Chris Fine. We’ve been in the communications tech space almost 20 years, and always have perspectives to share on the latest trends, and we often discuss conferences we’ve just attended.

The podcasts are exclusive to subscribers for a couple of weeks, and then I share them publicly so they can reach a broader audience. So, if you got the April newsletter, you would have heard the podcast then, when it was much more in the moment.

Normally, I would have shared it publicly a week or two ago, but I’ve had back-to-back events, and just haven’t had the time - sorry about that! Since then, however, I’ve managed to finally add a new section to my website - it’s an archive for all our podcasts up til the last newsletter issue. As each month passes, that will be updated, so by going to this section, you can access the latest podcast, along with what’s come before.

My website has been a work in progress for a long time, and I have other updates coming. Next will be a newsletter archive, so, much like the podcasts, you can review older issues from my site. Many of you know that I’m a music guy, and I’m also working on adding a section where you can check out clips of our band, the SIPtones, which is a group of industry consultants - and me - that plays at some of our industry events. Need a band for your next event?

Time to get back to work, and the Enterprise Connect podcast. I’ve got two links to leave you with, and I hope you get to both of them. First is the link to the podcast archive, where you can access them all up til last month, including Enterprise Connect. Then, there’s a link to sign up for my newsletter - if you did that, you wouldn’t have to wait so long for the podcast - so what are you waiting for?

Link to the podcast archive

Click here for newsletter sign-up form

That’s it. All done here in Washington DC with Ribbon, and it’s time to head to the airport. If you like my photos, btw, I posted a bunch from our city tour on Facebook - so look for me there if interested. At some point, I’ll probably add a photo archive to my website - would that be of interest?

Ok - so, here’s one photo from the city tour. He sure was a big reader, and I just know he would have subscribed to my newsletter - just sayin’…..

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Enterprise Connect 2019 - BCStrategies Podcast Recap

Enterprise Connect 2019 was so good that we’re still talking about it! Well, not exactly, but the BCStrategies team finally found a time last week to share our collective thoughts. Most of us have already said our piece - and my posts are easy to find here on my blog - but talking has a different vibe than writing, especially when we’re doing it as a group.

With that, our latest podcast is running now on the BCStrategies site, and if you’re wondering why Marty Parker says this year’s edition was the “best ever”, you’ll want to give this a listen.

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