My Next Webinar - How AI is Reshaping Collaboration

It’s time for another Ziff Davis/ webinar, and this one largely builds off of AI-related takeaways from the recent Enterprise Connect event. Am seeing some common themes with AI, and there sure are some interesting developments that I’m going to distill for this webinar.

Most of this pertains to enterprise collaboration, but I also want to touch on some customer care applications that showcase what’s possible now with AI. It’s easy to view AI as being down the road, but there’s plenty happening in our front yards right now.

That’s the pitch, and I hope you can join me - Tuesday, May 7 at 2 ET. Just takes a moment to register, and here’s the link.

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Guest Post on UC Today - Telephony: Foundational for Today's Voice and Tomorrow's Collaboration

I’ve been following UC Today for some time, but haven’t done anything directly with them til now. This is my first guest post with them, and it comes via work I’ve been doing with RingCentral. There were some strong takeaways from their recent analyst event, and for this post, I talked about why and how telephony is so foundational to everything that UC and collaboration entails.

It’s easy to take voice for granted, and RingCentral understands how a great voice experience drives employee engagement, and collaboration is certainly a big part of that. I’ve got more to say about that, and I hope you give the post a full read. Here’s the link, and I’d love to hear your thoughts.

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AI + Speech = New Business Value - My Latest on No Jitter

Enterprise Connect 2019 is in the rear view mirror, but the takeaways live on. That’s a good indication of this being a solid event that moves the collaboration space forward, and am glad to have been a part of it. The highlights have been re-hashed elsewhere, but my thoughts on AI and speech in particular provide a take I can guarantee you haven’t seen before.

That’s the pitch for my latest No Jitter post, and it’s running now on their site. There’s more to come on this topic, and I hope you find my post of interest. As always, comments and sharing are welcome.


Enterprise Connect 2019 - BCStrategies Podcast Recap

Enterprise Connect 2019 was so good that we’re still talking about it! Well, not exactly, but the BCStrategies team finally found a time last week to share our collective thoughts. Most of us have already said our piece - and my posts are easy to find here on my blog - but talking has a different vibe than writing, especially when we’re doing it as a group.

With that, our latest podcast is running now on the BCStrategies site, and if you’re wondering why Marty Parker says this year’s edition was the “best ever”, you’ll want to give this a listen.

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Newsletter Time - April Issue Now Published

A publishing house I am not, but I really do try to get my newsletter out on the first week of the month. This time around the stars lined up nicely, both in terms of getting all the content ready by month-end, and the new month starting on a Monday - that’s neat and tidy.

The April issue went out yesterday morning, so subscribers should have it by now. Some tiny things were missed, however, and have since been fixed, and will be reflected when we do a second mailing around mid-month.

My main message here is that if you like my work, you’ll enjoy getting the newsletter. Just takes a moment to sign up - here’s the form - and you’ll get it via email every month.

If you don’t know, the main feature is our podcast, which I produce with long-time colleague Chris Fine, and this time around we talked about Enterprise Connect. You won’t hear these insights anywhere else, so if you’re still feeling the buzz from EC 2019, you’ll find this time well-spent.

I do share the podcasts publicly a few weeks after the newsletter goes out, so if you don’t want to subscribe and don’t mind waiting, you’ll still get a chance to give it a listen.

Starting this month, btw, you can do more than just listen to my podcasts. I’ve added a new feature - real-time transcription from - a pretty cool company - so you can just read along instead. Perhaps more interesting, you can read and listen, and along the way, you can see just how accurate the speech-to-text transcription is. This is pretty new for the collaboration space, and as I do more work here, you’ll be hearing about new use cases, and there will be many.

Otherwise, the newsletter is a good way to keep tabs on my work, including the conferences I’m at, where I’m speaking, what my client projects look like, the various forms of thought leadership I produce, how I’m tracking on social media, and occasionally sharing some of my photos and SIPtones music performance clips. My 24/7 subscriber team is ready for you any time, and even if it’s raining out, you’ll still get the newsletter right to your e-door - promise!

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