My Next Webinar - How AI is Reshaping Collaboration

It’s time for another Ziff Davis/ webinar, and this one largely builds off of AI-related takeaways from the recent Enterprise Connect event. Am seeing some common themes with AI, and there sure are some interesting developments that I’m going to distill for this webinar.

Most of this pertains to enterprise collaboration, but I also want to touch on some customer care applications that showcase what’s possible now with AI. It’s easy to view AI as being down the road, but there’s plenty happening in our front yards right now.

That’s the pitch, and I hope you can join me - Tuesday, May 7 at 2 ET. Just takes a moment to register, and here’s the link.

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Guest Post on UC Today - Telephony: Foundational for Today's Voice and Tomorrow's Collaboration

I’ve been following UC Today for some time, but haven’t done anything directly with them til now. This is my first guest post with them, and it comes via work I’ve been doing with RingCentral. There were some strong takeaways from their recent analyst event, and for this post, I talked about why and how telephony is so foundational to everything that UC and collaboration entails.

It’s easy to take voice for granted, and RingCentral understands how a great voice experience drives employee engagement, and collaboration is certainly a big part of that. I’ve got more to say about that, and I hope you give the post a full read. Here’s the link, and I’d love to hear your thoughts.

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AI + Speech = New Business Value - My Latest on No Jitter

Enterprise Connect 2019 is in the rear view mirror, but the takeaways live on. That’s a good indication of this being a solid event that moves the collaboration space forward, and am glad to have been a part of it. The highlights have been re-hashed elsewhere, but my thoughts on AI and speech in particular provide a take I can guarantee you haven’t seen before.

That’s the pitch for my latest No Jitter post, and it’s running now on their site. There’s more to come on this topic, and I hope you find my post of interest. As always, comments and sharing are welcome.


Moving to a Cloud Contact Center - Are You Really Ready? - My Latest Report

Just doing a shout-out for my latest thought leadership effort - it’s an Insight Report, published by No Jitter and sponsored by Voxbone. There’s more to the cloud than meets the eye when using it for contact center, and that’s what this paper explores.

Being hosted on No Jitter, this is gated content, so you need to register to get a copy, but that won’t take long at all, and am sure Voxbone will be happy you did that. I’m just the author, and if you want to discuss this topic further, feel free to drop me a line.


Enterprise Connect 2019 - BCStrategies Podcast Recap

Enterprise Connect 2019 was so good that we’re still talking about it! Well, not exactly, but the BCStrategies team finally found a time last week to share our collective thoughts. Most of us have already said our piece - and my posts are easy to find here on my blog - but talking has a different vibe than writing, especially when we’re doing it as a group.

With that, our latest podcast is running now on the BCStrategies site, and if you’re wondering why Marty Parker says this year’s edition was the “best ever”, you’ll want to give this a listen.

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