It’s that time again, and there was a lot going on in July. If you follow me, you’ll know I was busy recently at Voice Summit 2019, and if you liked that, you’ll want to subscribe ASAP, as our featured podcast is a recap of the event. That content is exclusive for subscribers for the next couple of weeks, so subscribe here if you want it now, along with all the updates I have to share for July - and ther'e’s a lot. Otherwise, check the podcast archive on my website later to access it there.
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I only had to travel to one event in July, but otherwise, I’ve never had a busier month fulfilling client work. Some of that will show up here in my July writing digest, and otherwise, you’ll have check my blog posts or get my newsletter - and I hope you do both!
Brave New World - Voice Summit 2019, July 29, BCStrategies
What’s Your Sense of Urgency for Cloud-Based Collaboration?, July 23, Toolbox.com
How Can IT Approach a Cloud-Based UC Migration?, July 23, Tech Target
Why Executive Engagement Matters for Collaboration, July 22, Toolbox.com
Jon Arnold - Voice and AI in the Enterprise, July 19, Voice Summit Blog
Standalone vs. Integrated Collaboration: 3 Factors, July 18, Tech Target
June Redux - Perspectives from 4 Events, July 9, No Jitter
Why Email Holds Back Collaboration, Part 1, July 8, Toolbox.com
Had a lot of takeaways from last week’s Voice Summit 2019 in Newark, and here’s my latest. While the event was mostly consumer-focused, there were some enterprise-based sessions - including mine - and there certainly was food for thought both around collaboration and contact center.
I wrote this post wearing my BC Expert hat for BCStrategies, and it’s running now on the portal. For more on this event, you’ll want to check out my photo review here, and if you subscribe to my newsletter, the upcoming August issue includes a hot-off-the-press podcast with my colleague, Chris Fine, who was there with me. I’ve got more posts coming, so stay tuned.
If you follow me, you’ll know by now that I’ll be at VOICE 2019 this week, and I’ll be flying to Newark shortly. This will be my first time both to Newark as a visitor and to this event, and it should be a great week. Details on what I’ll be up to are in my recent blog posts, and here in my Event Calendar.
As a preview, the folks at VOICE 2019 just did a Q&A with me, and that’s running now on their event blog page. I’ll make it easy for you - if interested, just click here, and you’ll be all set. If you’re attending and want to meet up, I won’t be hard to find.
I just finished doing another podcast recording with UK-based EM360, this time with Mayur Pitamber of 8x8.
We covered a wide range of topics around how collaboration technologies are transforming business, both in the office and the contact center. A central theme is engagement, and what cloud-based offerings bring to make it better than what businesses are experiencing now. Here’s the link to our podcast, and would love to hear your thoughts.