May Writing Roundup

Was a fairly quiet May on the writing  front, but plenty busy otherwise. The ongoing work I've been doing with Upstream Works is now finding its way here and on their website, and things have been active on the conference front, both for attending last month and prepping for what's coming in June.

In terms of visibility, I also did a webinar and a Google Hangout in May, and highlights from the latter will be available soon. Also, I continue to fine-tune my website, and last month's newsletter - you can subscribe here - marked my first podcast for what will be a regular feature going forward.

Managing CX from the Inside-Out, No Jitter, May 23

How Ambient Interfaces will Replace Phone Systems,, May 14

How will speech technologies intergrate with UC apps?, TechTarget, May 14

My May Newsletter is Out, Including a New Podcast - Subscribe Here, my blog, May 10

How Telephony Evolution is Impacting the Contact Center,, May 8

Preview for New Series - AI, Chatbots and New Value in Contact Centers, my blog, May 3