Is the Contact Center Going the Way of the PBX?

That's the question posed for my latest No Jitter writeup, and it stems from several takeaways from last month's Enterprise Connect 2018. You don't have to look far on my blog to see what I've already written about the conference, but for No Jitter, it just seemed that a number of learnings from Enterprise Connect pointed to that big question.

I'm not saying it's happening tomorrow, but the parallels are strong, and perhaps you'll agree after giving it a read. And if you don't, I'd still love to hear from you, as would the folks at No Jitter. Are you there?