July Writing Roundup

June was a tough act for me to follow on the writing and speaking front, so my roundup is a bit light for July. However, the topics I've been researching and writing about are very topical, and I think there is plenty here to digest if you don't follow me that closely. As always, comments and sharing are welcome, and it's time to get going with a new round of writing for August.

3 Takeaways from Genband Perspectives, UCStrategies, July 21

What Conversational Interfaces Bring to Collaboration and Customer Care, Toolbox.com, July 20

Genband Perspectives17 - Quick Take - my blog, July 19

Digital Transformation Series - the Benefits of Customer Experience with Collaboration - RingCentral blog, July 18

Customer Care - Why it's the New Narrative, Part 2, Toolbox.com, July 14

Conversational Interfaces - the New Driver of Collaboration, Toolbox.com, July 11

Will Customer Service Chatbots Replace Contact Center Agents?, TechTarget, July 11

UC Value Drivers in 2017 - AI-Driven, Toolbox.com, July 10