May Writing Roundup

If you follow me, you'll know the whole month has been non-stop, but aside from all the travel to conferences and speaking spots, I managed to keep a pretty full slate of writing going - mostly for clients, but also for my own blogging. Here's a digest of my activity, and that will give you a sense of the trends I'm seeing in the collaboration and customer care spaces right now.

Tech Leader Talk - Digital and Customer Experience: Are We There Yet? - Facebook link to live-streamed video, May 30, Schulich School of Business, Global Alumni Network 

NEC and Frank Viola - "Raising a Family" - My Q&A on Frank's Retirement, May 30, my blog

How Can Near Real-Time Communication Modes Offer Context?, May 25, TechTarget

CX17 - Genesys and ININ - Quick Take, May 25, my blog

Thinking Clearly About the Cloud for Collaboration, May 23,

Our Drivers of the Digital Economy Event - Thanks for Coming all!, May 17, my blog

Messaging, Slack and Facebook - It's Complicated, May 15, Internet Telephony Magazine (am also cited in three other articles in their Q2 edition - links are here)

Vertical Market Collaboration Scenarios - Healthcare, May 12,

NEC Advantage 2017 - Quick Update, May 12, my blog

Takeaways from Cisco's Customer Care Analyst Event, May 10, UCStrategies

Assessing the Total Impact of Digital Transformation, May 8,

How the Customer Journey Drives CX, May 2,

Messaging, Chatbots, AI - Finding the Enterprise Opportunity, May 2, No Jitter